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Venues in Miami,

EPIC Hotel Miami

270 Biscayne Boulevard Way
Miami, FL
Services: Venues | Login to save vendor
(305) 424-5226
Overall Rating
4.8 out of 5
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  • 61 Reviews


    Stacey

    reviews
    3.8 out of 5
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  • We loved our wedding, and the space, food, and facilities were great. Lourdes is very experienced and organized, which is very helpful if it's your first time planning a huge event. We also had great service from Nelson. However, things started out rough with The Epic, after I flew in from out of town to sign a contract in person. I was at the airport, waiting for my flight home, when I received multiple frantic voicemails and emails from the hotel, which resulted in the hotel canceling our previously executed contract due to the fact that we had booked our wedding for the same date as a major event in town. We were able to rebook for another date, but it caused a lot of stress. The hotel did not apologize for the gaffe, let alone offer any discount or additional service to make up for its own scheduling mistake. We let this slide, though, because we were so excited about our wedding. The actual planning process was a bit rough also because the venue was very inflexible with regard... Read more

    responded with the following comments.

    Thank you for your valued feedback. It's always great to hear our clients had a great wedding day and specially when they highlight specific staff members like our superstar Nelson! Great working with you! Lourdes Ramos

    User4461435

    reviews
    4.8 out of 5
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  • The Epic is so beautiful! I really couldn't have asked for more. Lourdes helped along the way when needed and helped things run smoothly on the day of. The best part was Nelson, he made sure to keep us hydrated all night long. We never had to go to the bar for drinks and no matter where we were on the dance floor Nelson was there with water and a drink. He's the best!

    responded with the following comments.

    Dear B, Thank you for taking the time to send us your feedback. Nelson is a super star and we love when guests recognize his great service!!!! It was a pleasure assisting you and the family on the big day. Thank you for trusting us all for this special day. PS: I already saw few of the images and they are Gorgeous!!!!! Best regards, Lourdes Ramos

    Gretel

    reviews
    5 out of 5
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  • My dream wedding was simply spectacular and one of the main contributors who made this possible was Lourdes Ramos and the wonderful staff at the EPIC. My search for my ceremony and reception venue was easy since I knew from the start that I wanted the Miami Skyline as my backdrop. Knowing this, I requested information from a few venue sin downtown Miami. The EPIC had plenty of wedding information on their website and I made an initial site viewing with Lourdes, the Catering Manager. As soon as I walked into their Ballroom knew right then and there that was my venue, same way when you try on "the dress". I didn't need to visit any other hotel. Now was just a matter of planning out the details. As any nervous bride, there was constant communication on selections and Lourdes was always more than helpful and responsive to all my inquiries, Although the planning process was very smooth, the most important part came on my actual wedding day. Lourdes came early in the day and from th... Read more

    responded with the following comments.

    Hello Gretel, This is a great way to start my morning today! I couldn't have started with a better surprise. I really enjoy what I do and receiving reviews like this not only about my service but about my awesome team for sure makes my day. Thank you for taking the time to do so and I hope to see you soon or at least for your one year anniversary!!!!! Thank you once again for trusting us . xoxo Lourdes Ramos

    User5588246

    reviews
    5 out of 5
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  • Lourdes made everything painless. The hotel and staff were super helpful. The food was great and my overall wedding was exactly what I was hoping for. Thank you Epic Miami for making my day as beautiful as I hoped it would be.

    responded with the following comments.

    R and A, Thank you for sending us your feedback. Our EPIC Team will be happy to hear from you and I hope when you decide to come back to the Miami area you come by to visit us. We will be waiting for you to WOW you again. It was a pleasure meting you both and your families!!!! Best regards, Lourdes Ramos

    domenica

    reviews
    5 out of 5
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  • Let me just say, WOW!!! Love Epic, EPIC made our dreams come true more then once. My guest were blown away by everything, love everything about it. The ball room look glitz and glam. Just like they promise. Our catering manager Lourdes was incredible from the beginning to the end. The staff, service and food will blow you away alone. The ambiance is just so beautiful. I recommend anyone , who wants a overtop glam wedding. Contact Lourdes from the Epic in Miami she will make YOUR DREAMS COME TRUE. Thank you again, I am still on cloud 9, Our wedding look like it came right out of magazine. My husband said, we will be calling you for our 10 year anniversary.

    User5323848

    reviews
    5 out of 5
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  • Amazing venue! We had our ceremony and reception take place there and everything turned out beautifully!

    responded with the following comments.

    Hello, Thank you for your review! Not sure which wedding was this since it doesn't mention a name but GLAD to hear you and your guests had a wonderful "EPIC" time!!! Best regards, Lourdes Ramos

    User5271136

    reviews
    5 out of 5
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  • The professionalism and very detail oriented from start to finish. The Metropolis ballroom with the city view is a gorgeous background for any event!

    responded with the following comments.

    Hi Ana, Thank you for taking the time to send us your feedback. You and your daughter were amazing and it was a pleasure helping you with such a memorable event. Looking forward to meeting again in the future. Best regards, Lourdes Ramos

    Miriam

    reviews
    5 out of 5
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  • I'm extremely grateful and happy to have chosen the Epic Hotel Miami to as both my Wedding Ceremony and Dinner Reception venue. Lourdes Ramos is a class act, incredibly helpful and flexible. If it's in her hands she will make it happen for you. Everything was handled flawlessly from beginning to end, even the times when situations could have gone wrong. Also the staff was so attentive and seamless at the same time. If you want excellent bar service. exquisite food and practically your personal butler following you around solving problems for you on such an important and potentially stressful day, this is the place to go. The views are spectacular, the place is pristine and spotless but cozy at the same time. I highly recommend the Epic for a breathtaking and enjoyable celebration!

    responded with the following comments.

    Miriam, Thank you for taking the time to send us your opinion. I will definitely share your comments with the rest of the staff. They are the shining starts here and I wouldn't be able to do it without them. I hope this is not the last event we plan together and THANK YOU one more time for trusting me and my team. Best regards, Lourdes Ramos

    lara

    reviews
    5 out of 5
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  • I loved the new renovated ballroom with the most fantastic view of the city. Staff was extremely attentive and always had a smile on their faces. I recommend this venue if you like a modern and upscale feel. :)

    Judy

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    5 out of 5
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  • The EPIC Hotel hosted our daughter's wedding on Saturday evening, November 8th. It was a fairy tale come true and the EPIC played a large role in it. Lourdes Ramos, catering manager, worked with me for nearly a year. She is professional and unemotional in dealing with a very emotional time for a bride and her parents. She tried to accommodate our desires, and guide us through the process. She understands the hotel's capabilities and the proof was in the final product. The entire weekend was fantastic. Our guests had a great time. The food was delicious, and the staff smiled and was accommodating to the needs of guests ranging in age from 3 - 85!!! Not easy. We had a Welcome Reception poolside on Friday night; guests sunned themselves on Saturday at the glorious pool, and the wedding played out in the Metropolis Room on Saturday evening. There was nothing unexpected or missing. It all worked seamlessly. Kudos all around. Shout out to Banquet Captain Rafael Quintero who dir... Read more

    responded with the following comments.

    Judy, Can you believe wedding planning is over?? I am only a phone call or email away. It was a pleasure working with you and the rest of the family. Please come visit us next time you are in Miami and thank you for taking the time to review us online.

    Tania

    reviews
    5 out of 5
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  • Lourdes was incredible! Everything about the venue was set beautifully and just how I pictured. She was always responsive to my requests and diligent in everything she managed for the wedding. Must have wedding venue!!!

    responded with the following comments.

    Thank you Tania for your feedback! You helped me a lot because you were a very organized bride too!!! It was great to be part of your special day. xoxo Best regards, Lourdes Ramos

    User4537916

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    5 out of 5
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  • Amazing venue! It's absolutely gorgeous and the team is flexible and accommodating. Lourdes is organized, diligent and meticulous.

    Julie

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    4 out of 5
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  • Lourdes in catering will make your wedding an absolute dream. My daughter and I couldn't have had a better catering person to work with. I recommend her wholeheartedly.

    responded with the following comments.

    Thank you Julie!!! I wouldn't be able to do this by myself. I have an amazing team who helps make things happen in an EPIC way!!! Thank you for your feedback and for your trust. You now need a vacation after so much planning. Looking forward to meeting again in the future and see the wedding pictures. Best, Lourdes Ramos

    Melissa

    reviews
    1 out of 5
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  • We met with Lourdes for a tour of the venue, and were promised a proposal to be emailed within a week of our visit. Despite this promise, we never received the proposal or any other further communication from this vendor. Because we indicated that we were looking for selecting one of the lower tiered options, we felt that we were not given professional treatment or courtesy and that the event coordinator was disinterested during our meeting. This lack of hospitality and service was disappointing to say the least. Given the way Epic handles their business, I can say that the feeling of disinterest is mutual.

    responded with the following comments.

    Hello, I am sorry to hear you feel disappointed about your experience with us. Unfortunately, since your name was not mentioned in the review I have no way to check my records in order to internally research more in details. However, my goal is to provide all clients with the best possible service and experience regardless of their budget or package selection. Even if a client considers one of our packages out of her/his budget, I assist them by recommending alternative menus or venues. If you allow me the opportunity to get in contact with you, I would love to provide you with any additional information you might need. Regardless if you are planning an intimate gathering or an elaborate affair, I am here to assist you and all clients’ requests in the most professional way. Other reviews on this website and other wedding related websites show our genuine care for client satisfaction and excellent service. I am looking forward to hear back from you and assisting you further. Please contact me at your earliest convenience via email at [email protected] or phone 305-967-7305 Best regards, Lourdes Ramos

    natalie

    reviews
    4.9 out of 5
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  • Since the renovations the ballroom is spectacular. I LOVED the view!

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