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Cakes in Burlington,
(336) 585-0100
Overall Rating
3.9 out of 5
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  • 4 Reviews


    Chelsea

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    5 out of 5
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  • The presentation and flavor of the cupcakes and cake we ordered for our wedding day was beyond amazing. Debbra was so helpful throughout this whole process, and she provided some of the best desserts for our day. Our guests could not get enough of them.

    Debra

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    5 out of 5
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  • Best experience ever! We enjoyed working with Debbra for our daughter's wedding cake. Our whole family loves wedding cake and we searched for a white wedding cake with a hint of almond! We tasted cake from all over the triad! #1 is Emilys Cookies & Cakes. Debbra was so kind and professional. She really listened from the very first phone call. Debbra was so so easy to work with the whole time. The cake was so delicious and also gorgeous! We also ordered Gluten free and dairy free cupcakes! The cupcakes were so delicous too! Our daughter's wedding planner and the venue enjoyed working with Debbra. It was perfect! We are so thankful for Emily's Cookies and Cakes! LOVED, LOVED working with Debbra and her team.

    Melissa

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    5 out of 5
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  • This was the best cake I have had and even my caterer who has never had her cakes said it was divine and she would recommend them as well! I still go to The bakery to this day and enjoy everything I've gotten from cookies to cakes!

    Kat

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    0.5 out of 5
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  • Edited to respond to the owners post. I had no problem with the non refundable part nor the quality of her cakes. I only had a problem with her reponsiveness and her professionalism in dealing with the problem. My original review had nothing to say regarding their cancellation policy. Of course I knew she would have something to say, as usual. First off, I do not do negative reviews normally, because I understand the service industry depends on them. However, I cannot let this one go silently. From the beginning of wedding planning I was excited to work with Emily's Cookies and Cakes. I felt like I was in good hands, but quickly learned that I was wrong. 1st, their response time is slow. All email correspondence is unprofessional, and then turned extremely rude. Debbra, the owner has been downright rude and unhelpful in a difficult situation. Her customer service is non-existent and I doubt the company will last long with her there. I wish I had checked the google reviews prior t... Read more

    responded with the following comments.

    Sometimes vendors get blamed when wedding dates get cancelled altogether. Unfortunately, it does happen. We were contacted to set up a cake tasting/consultation with this bride. It was my pleasure to assist her with her wedding cake. The unique ideas she wanted were going to be incorporated into her wedding cake. She was happy and excited. In fact, she enjoyed our cake so much, she requested a different cake flavor per tier. She made a 50% deposit to reserve the wedding date and time for us to deliver a wedding cake. However, we were notified of her wedding date cancellation altogether, and since deposits are non-refundable, we have received this review.

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