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Venues in Lancaster, PA,

DoubleTree Resort by Hilton, Lancaster

2400 Willow Street Pike
Lancaster, PA, PA
Services: Venues | Login to save vendor
(800) 369-9877
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4.5 out of 5
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  • 60 Reviews


    User2686900

    reviews
    4.2 out of 5
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  • Kris is fabulous! She was always helpful, kind and accomadating to our wishes. We were absolutely thrilled with WillowValley (staff, chapel, palm court, and other items included in packages) and would highly reccomend using them for events!!

    User2700840

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    2.6 out of 5
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  • The venue (chapel and reception site) were spectacular. There are plenty of places around the resort to take beautiful pictures. My husband and I found our frustration with the wedding coordinator on site as she was not quick to respond to emails or phone calls. I was glad I was as organized as I was and that I paid attention to detail because there are so many events held there they do not necessarily make you feel as though your event is the most important.

    User2712402

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    5 out of 5
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  • Our wedding day was even more wonderful than we could have hoped!

    responded with the following comments.

    We love that! Congratulations: Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

    Deb

    reviews
    5 out of 5
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  • Palm Court at Willow Valley was a spectacular venue for a wedding reception. The food was excellent, and everyone we worked with to plan the reception was top-notch.

    responded with the following comments.

    Thank you! We are so happy to have been part of your wedding day and wish you many years of happiness! Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

    Alicia

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    5 out of 5
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  • The experience was wonderful!! So many people have commented on how beautiful the chapel and reception venues were. Working with Kris Becker was so great. They will work with you on any requests you need. I highly recommend this vendor!! Alicia and Jim Moore

    responded with the following comments.

    Congratulations! We're honored to have been part your special day and hope to have the opportunity to work with you again. Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

    Terry

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    5 out of 5
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  • Absolutely the best reception venue I have dealt with. Very friendly and responsive. I have been told that the food was the best food people have ever had at a reception. Everything was set up exactly as we had asked and their staff were excellent all the way around.

    responded with the following comments.

    Congratulations on your recent wedding! We are honored to be part of your day and happy to hear everything was just like you imagined. Best wishes for a lifetime of happiness! Kristin O'Connor, Guest Relations; [email protected]wval.com, (717) 464-7503

    brittany

    reviews
    5 out of 5
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  • They do a wonderful job here and were willing to work with lazt minute changes

    responded with the following comments.

    Our team works hard to be flexible and accommodate every request you need. Thank you for reviewing us and we wish you a lifetime of happiness! Kristin O'Connor, Guest Relations, [email protected], (717) 464-7503

    Shannon

    reviews
    5 out of 5
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  • Girls generally know how they will act as brides, and I knew from the beginning that I would be STRESSING majorly over every detail. Having said that, picking Willow Valley/DoubleTree Resort for my wedding venue was the BEST decision I could have ever made. I grew up going to this resort with my family since I was a baby, and it was my dream location for my wedding. At the very beginning of my experience, a different Catering/Sales manager worked here, and I must say I was worried it was going to be a disaster. However, about a month into planning, Kris Becker entered the role, and changed everything. If you want a person who is friendly, kind-hearted, organized, and willing to go above and beyond for you, pick Willow Valley for your wedding. Kris was so unbelievable... she took ALL the stress off of me and my family and I knew every detail was going to be perfect. She even came the day of my wedding to help set up to make sure everything was exactly how I wanted it! She answered all o... Read more

    responded with the following comments.

    Thank you so much for this wonderful review, Shannon! It was a pleasure working with you and we are honored to have been part of your special day. Wishing you a lifetime of happiness, Kristin O'Connor, Guest Relations, [email protected], (717) 464-7503

    ellis

    reviews
    1.6 out of 5
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  • On the day of the wedding their was no one around to help us, we were told a coordinator would be there all day but they didn't get there until the reception started. They ran out of food even though we paid for 8 extra people who ended up not coming, they also ran out of vodka, Jim Bean and other drinks, although when it was demanded they magically had more bottles available. They were not at all flexible or helpful, the only saving grace is that the grounds and chapel are absolutely beautiful.

    responded with the following comments.

    Thank you for taking the time to review your events as we very much appreciate your business and opinion. The day of your event, we had a coordinator available at the Chapel as well as a banquet manager at the wedding reception. Additionally, our Food & Beverage Director was also at your event and helped with several of the requests. Our bartender was busy keeping the bar stocked for the duration of your reception, but we did not run out of alcohol during the event. We would be happy to speak with you further regarding your wedding reception and how you were displeased because the feedback we received from the Father of the Bride and both the bride and groom was very positive. Feel free to contact me at your convenience: Kristin O’Connor, Guest Relations [email protected], (717) 464-7503

    Melissa

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    4.8 out of 5
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  • Our ceremony and reception could not have gone more smoothly. Everything from the chapel to the reception hall was wonderful. Our reception was in Statesman Hall which we found to be more private and in the end were pleased that we ended up there and not in Palm Court. I would recommend this venue to all.

    responded with the following comments.

    Thank you for choosing DoubleTree Lancaster. We are happy your special day was wonderful and wish you lots of happiness as you start your new life as Mr. & Mrs. Kristin O'Connor, Guest Relations, [email protected], (717) 464-7503

    Nicole

    reviews
    1.5 out of 5
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  • There were a few things i did not like about double tree. When i chose the cash bar we did not recieve th alcohol we asked for. Also for my wedding cake moment there was not cake for us to cut. We had to notify someone to call the bakery and get a cake for us to cut. The catering manager could have been a little better. We seemed to have a few problems with her. It took her awhile to return our calls and then when we came to visit and look around she would ask every time we came in when my wedding date was. She wrote all this down the first time we came there. If she wrote the info down why would she not carry it with her to the meetings we set up to come in so she can remeber who we are instead of asking us the same questions over and over again.

    responded with the following comments.

    We appreciate you choosing DoubleTree and wish we could have done better for your event. I would be happy to speak with you further regarding your wedding. Our reports do not match the experience you outlined in this review and we want to make sure you were happy. Feel free to contact me at your convenience: Kristin O'Connor, Guest Relations; [email protected], (717) 464-7503

    K

    reviews
    3.4 out of 5
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  • Beautiful location for a wedding and reception. Very friendly and hospitable staff. A little difficult in the realm of communication and follow through. Didn't feel like the details were taken care of very well and had some problems with being told one thing, and then it not happening. Beautiful site, but incredibly stressful with the lack of communication.

    responded with the following comments.

    Thank you for choosing DoubleTree Lancaster for your special day. Our wedding coordinator works hard to get every detail right because it is so important to you and your family. I'm sorry if not everything was taken care of to your expectations and I would be happy to speak with you further. Feel free to contact me at your convenience: Kristin O'Connor, Guest Relations; [email protected], (717) 464-7503

    Leah

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    4.6 out of 5
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  • This was a gorgeous venue. It was easy to plan a wedding because everything was included. I woul definitely recommend Willow Valley for a reception!

    responded with the following comments.

    Thank you for choosing DoubleTree Lancaster for your wedding day. We are honored to be part of your big day and wish you a lifetime of happiness! Kristin O’Connor, Guest Relations [email protected] (717) 464-7503

    Pat

    reviews
    4 out of 5
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  • It was great to have the wedding in the chapel on the resort grounds and have our guests walk to the reception.

    responded with the following comments.

    Congratulations and thank you for choosing DoubleTree Lancaster! Kristin O'Connor, Guest Relations; [email protected], (717) 464-7503

    Britany

    reviews
    4.3 out of 5
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  • Our representative was great to work with. Although out of town the week before our wedding, she did have another rep contacting us that week! The rooms were nice however our complimentary honeymoon suite the night of the wedding had a very noisey shower as the pipes were shaking when temperature was at a comfortable level. Water temp had to be steaming hot for it to stop. We were a little rushed out of our reception as there was another wedding right after us and needed to get set up for them. Besides these little issues, the representative were a pleasure to work with and were accommodating where it was needed most.

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