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Venues in Lancaster, PA,

DoubleTree Resort by Hilton, Lancaster

2400 Willow Street Pike
Lancaster, PA, PA
Services: Venues | Login to save vendor
(800) 369-9877
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4.5 out of 5
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  • 60 Reviews


    User3452815

    reviews
    4.5 out of 5
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  • The Double Tree is a little bit pricey but the food was amazing, the staff was very helpful and understanding of last-minute changes and conflicts, and the facilities were beautiful. They did an amazing job and I think it was completely worth the price.

    Richard

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    5 out of 5
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  • Chris was great to work with very helpful. The chapel was nice. I would recomend the Double Tree Resort.

    Jessica

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    5 out of 5
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  • Doubletree in Lancaster was great! From start to finish they helped me all along the way and made my wedding day more special than I imagined.

    responded with the following comments.

    Congratulations! We wish you many happy years together, Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

    Gerry

    reviews
    5 out of 5
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  • DoubleTree Resort by Hilton, Lancaster was beautiful in every way. From the chapel to the hotel rooms and especially Palm Court for the reception. Kris Becker was outstanding to work with. We highly recommend this venue!

    responded with the following comments.

    Thank you and congratulations! Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

    Valerie

    reviews
    5 out of 5
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  • Kris handled our wedding & reception. I can't say enough about everything she did to make it just right. She was so attentive to our requests. Kris made sure we didn't have to worry about ANYTHING on our wedding day. She was such a pleasure to work with. She is just such a nice person in general. Nichole was there with us during our reception. We got so many compliments for Nichole--our guests felt like they were getting personalized service. She really made an impression with everyone, our guests just LOVED her! Brian handled everything at the chapel. What a great guy! He was also so nice to work with. He was there during our rehearsal, and just did such a great job making suggestions and assuring us everything would be alright. He made sure all our things at the chapel got moved over to our hotel room after the ceremony. Nothing got lost. The people at the desk in the lobby were also so courteous and nice. Oh! And Rock's brother, Terry, made our wedding cake, and had a disaster tran... Read more

    responded with the following comments.

    What an awesome review! Thank you for taking time to share your great experience with future brides. Congratulations on your wedding! Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

    Meagan

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    5 out of 5
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  • I couldn't have had a better wedding and with such kind, flexible and hard working people helping us! We loved every aspect of the space. Everything was perfect! I really appreciated when Nicole helped me sew my wedding dress strap back on! lol! The food was excellent! The chapel was great and I can say on behalf of our families they had an amazing time! We loved the cheese and fruit plate in our overnight stay at the hotel for the wedding night!!!! I'm sad to hear the closing of Willow Valley and the Bakery though. But thanks again for everything and if it's okay I would love to come back to the wedding events there! They were so much fun! Take care, Meagan Mapson (Lewis)

    responded with the following comments.

    We're so glad to read you had a wonderful wedding day with us. Congratulations! If there is anything I can help you with, please let me know. And we hope to have the opportunity to work with you again soon, Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

    Rebecca

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    4.7 out of 5
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  • This was the perfect venue for my wedding! They had beautiful facilities, were very professional, and offered a good price for what you got. It was especially nice to have the wedding and the reception at the same venue because it reduced a lot of the stress. Kris, the catering manager was wonderful to work with and made the whole wedding planning experience go very smoothly. I would highly recommend this venue!

    responded with the following comments.

    Congratulations and thank you for sharing your experience on Wedding Wire. We wish you many years of happiness! Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

    Kristin

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    4.7 out of 5
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  • Willow Valley was great. When there was an issue, they took care it of immediately and were calm and very professional. They were at our side throughout the entire reception making sure the bride, groom and our family was taken care of! They even brought us a jug of water to our room after the wedding because we had lost our voices from having such a good time! The venue is beautiful and is worth every penny!

    responded with the following comments.

    Congratulations on your recent wedding! We hope you've both got your voices back. Thank you for sharing your experience on Wedding Wire. Kristin O'Connor, Guest Relations; [email protected], (717) 464-7503

    Kristin

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    4.7 out of 5
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  • Everyone knows the stress of a wedding is a lot to deal with and every bride wants their special day to go perfectly! However, we are all human and there are some things that cannot be controlled. Anytime my husband and I had even a little complaint Nicole and her awesome staff were there to fix it without hesitation!! There weren't enough seats for our guests at the rehearsal dinner but when I asked Nicole to add more and add a gift table, the changes couldn't have been made quicker! Our bridal party was supposed to have our very own cocktail hour set up in the lobby, when it wasn't set it, I spoke with Nicole and in a matter of minutes we had drinks and food for everyone! So even though there were a few minor mishaps, they were fixed quickly and the night went by beautifully! I can't forget the planning too, Kris Becker was so helpful in guiding me through the whole planning process and even took down directions on the way I asked to have the napkind folded. It was perfect, the whole... Read more

    responded with the following comments.

    Thank you for sharing your experience with the Wedding Wire community. I'm happy to read we were able to quickly fix any mishaps and hope your wedding day was truly memorable. If there is anything I may assist you with, please let me know: Kristin O'Connor, Guest Relations; [email protected], (717) 464-7503

    Donna

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    4.7 out of 5
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  • Beautiful place for wedding and reception. The palm court is a wonderful setting for pictures and the chapel is great, just the right size. The grounds are also really nice for pics.

    responded with the following comments.

    Thank you for sharing! Kristin O'Connor, Guest Relations; [email protected], (717) 464-7503

    Amie

    reviews
    4.9 out of 5
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  • I highly recommend this venue and to utilize both the wedding ceremony and reception locations. Not only is it highly convenient to all your guests, but it's a great value as well. I couldn't be more pleased with the staff through out the whole process, including the actual wedding. Each person was truly working to create my perfect day. Each and everything I asked for specifically, that was outside the standard guidelines were met. All of our guests loved both locations and raved over the delicious dinner meal that was served. I wouldn't have changed anything about the night!!

    responded with the following comments.

    Thank you, Amie! So glad to read your wedding day went well. Congratulations! Kristin O'Connor, Guest Relations; [email protected], (717) 464-7503

    Barbara

    reviews
    4.6 out of 5
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  • Because we had to stay at the hotel for two nights, my daughter was supposed to get the bridal suite but the hotel placed her on the first floor with the conference rooms. By the time they found another room, they placed her right next door to the parent's room. When you book the hotel ten months in advance, I would think they would have the bride's room saved for her. It was very stressful and I think this could have been avoided if the front desk knew what was going on.

    responded with the following comments.

    I'm truly sorry for the inconvenience regarding the overnight rooms. It was definitely an oversight, and not something that typically happens. If there is anything I can further help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

    User2813000

    reviews
    4.2 out of 5
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  • Double Tree is very flexible in accommodating your desires. Packages can be modified. The Banquet Manager did a terrific job and was great to work with!

    responded with the following comments.

    Thank you for choosing our facility for your special day. Congratulations! Kristin O'Connor, Guest Relations; [email protected], (717) 464-7503

    Tara

    reviews
    4.8 out of 5
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  • We recently got married at the DoubleTree Resort and I am over joyed that we selected this venue. It was absolutely beautiful and we got some many compliments on the venue and the excellent service. Every step of the planning process was covered with our coordinator Kris and then the day of the wedding Nicole covered every detail and helped us with anything we needed. The convenience of having the ceremony, reception and hotel stay for guests was amazing. I would recommend this vendor to any of my friends. We loved everything about it. The only reason I moved flexibility to a 4/5 is because they do at least two weddings a day so there is not much flexibility with times. However, they did do an amazing job with their turnover and we never felt constrained or rushed. Loved everything about DoubleTree. We also did run into some trouble with pictures...people near the golf course really did not want us near.

    responded with the following comments.

    So glad to hear you enjoyed your wedding day with us. We do our best not to rush bridal parties, and do not always have two events in the same day. But our staff is very efficient and, just as in your case, able to turn a room around quickly with little to no hindrance on the event coming or going. Also, many bridal parties like to take photos on our golf course. We ask that anyone on the course not playing, take extra special caution as it can be dangerous. There are plenty of beautiful spots on our property to take photos and our team can make some suggestions. Thank you again for the wonderful review and for choosing our facility for your wedding day. If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

    User2728737

    reviews
    3.6 out of 5
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  • Very expensive for a ceremony only, but it was beautiful and pictures turned out awesome.

    responded with the following comments.

    Thank you for choosing our facility for your wedding ceremony. We offer quite a few packages in a wide variety of prices for guests having both their ceremony and reception with us and we work to provide you with a great facility, and everything you need, if your reception will be off property. If there is anything I can help you with, please let me know: Kristin O'Connor, Guest Relations; (717) 464-7503, [email protected]

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