Initially, I worked with Stephanie to set up our room block - she was incredibly professional and prompt in her responses. Then Anna worked with us right before the wedding to set up the shuttle and answer any last minute questions. I was pleased with the process, right up until the day of our wedding. Several of our guests voiced complaints about the hotel. Two guests required adjoining rooms - they called twice the week prior to their stay and were guaranteed this accomodation. However, when they checked in, their rooms weren't even on the same floor, and the staff said there was nothing they could do. Also, when the room checked in, he was supposed to have a suite, but they gave him a standard room and did not allow for an early check in (even though both of these items were requested initially). Additionally, the shuttle driver had the wrong times to bring our guests to the ceremony location, so most of them were late or missed the shuttle because it left at a different time than I... Read more requeted (and double checked on!). That being said, the hotel is very nice and in a prime location. The room block was highly discounted and very competitively priced, compared to many of the hotels in the area. Many of the issues we experienced may have been due to the hotel opening several months before our wedding, so hopefully they will work out the issues over time. It has the potential to be a very nice hotel.