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Venues in Saugerties, NY,

Diamond Mills Hotel & Saugerties Steamboat

25 South Partition Street
Saugerties, NY, NY
Services: Venues | Login to save vendor
(845) 247-0700
Overall Rating
4.7 out of 5
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  • 88 Reviews


    John

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    5 out of 5
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  • We were married at Diamond Mills on Saturday August 9, 2014. Our ceremony and reception were both there. This place is fantastic! Laurie (event coordinator) was easy, professional and great to work with. She gave us everything we asked for. The staff working the wedding reception were wonderful and very attentive. All the food (from the wedding party suite, cocktail hour, dinner and cake) was perfect. We had pass around hors d'oeuvres, open bar, salad, dinner, mini pastries and our cake (part of the wedding package), a Champaign toast to start the evening and wine poured at the table throughout the dinner service. Everything was delicious. All of our guests were first time visitors to Diamond Mills and all were highly impressed. We stayed 5 nights at the hotel and were treated great by the staff. The room overlooking the falls were spacious, clean and we were given turn down service (and chocolate) each evening. Congratulations to everyone at the hotel for a job well done!... Read more

    Catherine

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    5 out of 5
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  • The moment my fiancé and I stepped foot on site we knew this was the perfect venue for our wedding. We couldn't have imagined how much better it became! Laurie is absolutely amazing and was fully available throughout the entire process and answered any and all my crazy questions and requests! = ) She definitely goes above and beyond to make your day a dream come true. From the service to the food to the fantastic view of the Esopus Falls this was truly a fairy tale wedding. Even Gina and the Hotel Staff makes you feel like royalty. Diamond Mills makes it look effortless. My now Husband and I are truly lucky to have chosen this Venue to celebrate our Marriage. Run to this place immediately if you want the wedding everyone will talk about for years!

    Angela

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    5 out of 5
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  • We just had our wedding at Diamond Mills. We can't say enough about this venue. The staff was top notch, Laurie, our event manager was the most amazing person to work with. Our theme for the wedding was a pink party for breast cancer. We asked all of our guests to wear some little accent of pink. Some wore socks, ties, nail polish - you get the picture. Laurie herself participated by wearing a beautiful pink dress. That's how personal the attention you get is. She made the entire process stress free and made sure everything went a off without a hitch. We can't say enough about her. The hotel manager Gina is awesome. Not a problem or issue she can't solve. The entire hotel staff rocked. The rooms are beautiful, clean, so inviting. So easy to go from your room to your event just a few steps away. The food was out of this world, mouth watering. The entire staff, servers were unreal. So attentive to all of our guests. The banquet manager Lucie rocks. The Tavern manager and staff could not... Read more

    User2729678

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    5 out of 5
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  • Diamond Mills did our Bachelors Party and did a fantastic job. The food was amazing, the decor fantastic and the staff friendly. Our guests had an amazing time.....

    Serina

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    4.5 out of 5
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  • Beautiful venue with creek waterfall view. Had our wedding ceremony on terrace by water. Only real issue we had was top layer of cake was supposed to be red velvet and they changed it to yellow cake with strawberry filling (should have been second layer) because they said red velvet was too heavy. However we weren't informed ahead of time and honestly the top layer was not good at all. The red velvet is delicious! All in all though staff, venue and food were great. Had a beautiful wedding! Pumpkin sage ravioli is Amazing!

    Leslie

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    3.8 out of 5
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  • Overall, we are very pleased with our wedding at Diamond Mills. We received many compliments about the beautiful venue and the town of Saugerties. We had about 70 guests, so it was on the smaller size. The ceremony was on grounds, we reserved 10 rooms at the hotel and also chose to keep the tavern open following the reception so our entire wedding was with DM. We worked with Laurie H. throughout the year for our wedding planning. Laurie was always very kind, helpful and communicative when we had questions/concerns. We were able to go to DM several times to get a better feel for our special day and plan decorations and set up, Laurie coordinated all of this. The ceremony was perfect. Again, Laurie was there to walk us through each step as we went through it as we did not have a rehearsal prior to the big day. This was a bit nerve-racking for me, but Laurie was calm, organized and this was greatly appreciated. The Gold Package provided just the right amount of food (we are Italian)... Read more

    User3121418

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    1.9 out of 5
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  • I am so sad to say that my overall experience with the Diamond Mills (as soon as the contract was signed) was disappointing. It actually breaks my heart to have to even write this review. The team I worked with was often inflexible, belittling to the bride's requests or needs and the day of basically dropped the ball. The day of our wedding there was no cold champagne to be found anywhere in the entire facility. We had to actually find a store and purchase a case of wine and champagne because they could not provide for us while getting ready. Often the staff said snarky things about us wanting to have champagne at all during the day. It is none of their business and they missed out on a lot of revenue as we had a large bridal party and big family all there getting ready the day of. It was very important to us that after the ceremony there would be food and some drinks in the bridal suite for our family and bridal party. There was absolutely nothing. When we finally asked fo... Read more

    User4112916

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    1.4 out of 5
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  • I just worked this wedding as a vendor this past weekend where the couple utilized the entire property. This was our first wedding at this venue and I was less than impressed from beginning to end. The linens provided were wrinkled and some stained, I was appalled. I witnessed another vendor steaming the linens instead of the Diamond Mills staff. The staff was less than friendly. The bridal party even commented on the rudeness of the way they were treated. Considering the caliber of this venue I can say I hope to never work there again.

    User3436906

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    1.4 out of 5
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  • I was very disappointed that the quality of services rendered by the planning/ coordination staff and hotel manager did not matched the sophisticated and well designed ballroom and grounds. The waitstaff was exceptional which was a pleasant surprise the day of our wedding. Every interaction regarding the planning with Diamond Mills was made more difficult because of the apparent inexperience of the many event coordinators... (there was a lot of turn over throughout our planning process.) A minor example of this would be when we were asked by the wedding planner if we were going to have a sit down or buffet dinner a week before the wedding and again two days before the wedding (she had been involved with our wedding for over 6 months at this point and it was stated in our contract signed a year before the event). More major examples included price changes to the hotel rooms for our guests, changes to our agreed on package without our knowledge after we signed the contract, and an overal... Read more

    Danyelle

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    4.8 out of 5
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  • My husband and I are so happy we chose the Diamond Mills for our wedding. We had originally planned to have our ceremony outside on the terrace but due to bad weather we had to move it to the third ballroom. That didn't even matter because everything was still so beautiful it blew our friends and family away. Laurie was so very accommodating she helped is in any way she could and any time I had a question I could email her and get a response right away. According to our guests, during the cocktail hour there was always multiple trays of food available and no one went without. During dinner we had many people coming up to us and telling us how wonderful they thought the food was, how beautiful everything was, and what a good time they were having. It was such a perfect evening and I wish we could live it again.

    Andrew

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    4.6 out of 5
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  • Our experience at Diamond Mills was very good. We chose to do our ceremony, cocktail hour, reception, after party, and brunch all at the venue, while also booking a majority of the hotel rooms with our guests. We found Laurie, the event manager, to be easy to work with and accommodating to our wishes. On the day of, she was very helpful in making sure everything went smoothly and as planned. Our guests had nothing but great reviews of the food, service, and overall quality presented by Diamond Mills, with several people saying it was the best wedding they have attended. Our only critiques are as follows: There is no wiggle room in terms of extending the reception by any amount of time. The times in your contract are all that is allowed. Also, the DM Tavern bar closed at 11:30pm for our after party. So, regardless of how many guests were there, closing time is closing time and that's that. The hotel manager is very Type A and you have to play by the rules or she can become di... Read more

    Gina

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    4.2 out of 5
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  • Event Planner Laurie Hicinbothem did an excellent job. The chef, Guiseppie Napoli was accommodating to our finicky tastes and the Diamond Mills pastry chef at made the BEST EVER red velvet with cream cheese frosting wedding cake! My dad thought it the BEST CAKE he's ever eaten in his life! (He eats a lot of cake, and he's 74, so it's really saying something...) Also, the cake is included with the entire wedding package. The head of catering, Lucy, was kind and her staff did a gorgeous job.

    User2648127

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    1.1 out of 5
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  • I wish this website allowed for longer reviews. Brides beware! The Diamond Mills failed to book our room correctly. The problems started immediately, as soon as we arrived the day before our wedding. Unexpected Tent Fee: - To our knowledge the tent was an included amenity. We were told we had to decide whether we required before the wedding and that we must make a choice three days prior to the event. - We were never informed (via a written contract or verbally) that the tent was an extra fee. - The day prior to the wedding, their event planner presented us with a bill for $1,000.00 for the tent. We then had to break from our guests and privately talk to her about this unexpected cost, which we were not prepared to pay. Rooms Not Serviced/Cleaned: - Some of our guests stayed both Friday and Saturday nights. Several of those who stayed both nights informed us that they returned to their rooms Saturday night to find that they hadn’t been serviced/cleaned. ... Read more
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