Having received a high recommendation from my daughter, who used DIAL7 for her business, we contacted DIAL7 by email and received an immediate reply, rates, and options. We will be using DIAL7 for our wedding in April 2020

I booked Dial 7 for all of our wedding day transportation as well as our honeymoon airport drop off and pick up. I couldn't have been more pleased at how smoothly everything ran. I changed my reservations several times and had four different cars going to four different locations with no problems. I saved a ton of money by not booking a limo and they still took special care knowing it was a wedding. My driver showed up 20 minutes early and did not charge for any wait time while the bridesmaids and I finished getting ready and got in the car. Thank you for great service!

They were on time and were very accommodating when they had to wait for us a bit after the reception. All together a very smooth interaction and very inexpensive.

Our experience with Dial 7 was wildly unprofessional and should not happen for ANY event, especially events so big, carefully orchestrated, and costly as weddings. We hired a Mercedes Sprinter van to transport the bride, bridesmaids, families of the bride and groom, and photographer from the hotel to Brooklyn Bridge Park, and an 8-person limo to transport the groom and groomsmen from our home. Vehicle use period was >3hrs, with two issues. Wasted valuable, carefully-planned time, enraged our photographer, and made the day more difficult. FWIW, office staff were very friendly and competent, and assured me all would go smoothly. Day-of the limo showed up to pick up the groomsmen, and the driver did not know where he was headed - despite MULTIPLE confirmations w/ the office. Once told, he did not know how to get there - "I'm not familiar with Brooklyn." He was very friendly, but this was not the driver for this job. The situation was worse for the Sprinter van. A very short (10-1... Read more5 min max) trip from the hotel at Smith & Atlantic Ave to Brooklyn Bridge Park, right beneath the Manhattan Bridge. We had a very carefully planned pre-wedding photo session scheduled. Luckily, we had budgeted extra time, but that does not excuse the foul-up. The driver took the wrong turn, and the wrong road, taking us ONTO the Brooklyn Bridge and into Manhattan. We had to get to the other side of the bridge, turn around on City Hall area (very dicey and crowded), and make our way back across the bridge and back into the DUMBO area. This cost us valuable time, and deeply upset our photographer, who had less time to do HIS job. We made it in time, but with far more agita than needed. There is a communication breakdown btwn the office and drivers, who are not given the information or jobs they are suitable for. We did not receive an apology from the driver that day, OR from the company afterward.

HORRIBLE service: 1) the limo arrived about 30 minutes late 2) the limo driver did not let us pay by credit card despite it being written in our confirmation email 3) he charged us about 50 dollars more than the price in our confirmation email and said it was because of mandatory tip - even though we were told that tip was optional -- after being on the phone with the company for a while, we just ended up having to pay what he was asking because we were running late. 4) he did even open the door for me or my bridesmaids when picking us up or dropping us off 5) when we asked for a receipt he got mad and said he didn't have a pen, gave my MOH a blank receipt, and then drove off 6) he stopped by an ATM on the way to the venue 7) while we were refunded most of our money after complaining to management, it was not worth the agony

I was late to my own wedding - by an hour and a half, and 40 minutes of it was the driver's fault. He couldn't find the venue; he got lost; he circled the Park (Prospect Park Boathouse) 3 times, and then inside, as well. He forgot the parking permit. He wouldn't listen to us (bridal party) when we told him to "GO" at a road inside the park, and insisted on calling over 2 policeman to ask them if he could go forward. They shrugged, and went back to their conversation. The driver paused, before we yelled at him some more to keep going - as we were already extremely late. He stopped to roll down his window and wave to pedestrians in the park. All this company needed to do was provide us with a driver that knew where he was going - definitely look elsewhere.

Dial7 was the worst part of my wedding day. The car that I booked to take me to the photo location never showed up. I begged each driver of the other two cars that I had booked for my bridesmaids to take me to the photo location and they both refused saying they couldn't change the route. I ended having to completely skip the photo location due to their errors and refusing to be flexible. The service was rude, unhelpful, and very expensive.

HORRIBLE!!! They were the reason I was late to my wedding! They had the audacity to cancel my limo the day before because they thought someone was playing a prank. They offered to send me a limo 3 hours after my wedding was supposed to begin!

Very flexible and willing to work with us. We took our pictures before our ceremony and the driver was willing to take us to mutiple locations

I hired a limo for 2 hours and they wouldn't write down the itinerary in advance, so I had to spend the whole time explaining to the driver where we were going instead of just relaxing. Also, I had to look for the driver at the pick up address, because he couldn't be bothered to try and find me. And the worst part is that they require 20% gratuity regardless of the quality of service.