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Travel and Planner and Venues in Wayland, MA,
(888) 536-1923
Overall Rating
3.8 out of 5
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  • 340 Reviews


    Julie A Callagan

    reviews
    1 out of 5
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  • First off, let me just say that I would not suggest this service to anyone that is looking to make their destination wedding planning process easier. I also talked to their customer service team multiple times before writing this review and asked them to make it right and said that if they didn't attempt to make it right that I would not suggest this service to anyone... So to start, the initial travel agent they assigned us with was all over the place with her communication and it made it really difficult for us to be able to tell which resort we were interested in, what the actual pricing was, etc. After multiple emails telling her I was confused by what she was sending, I requested a change in travel agent with their customer service team for a better match. The first time I talked to this new travel agent, I felt much more at ease and felt that I was provided with the right information to be able to choose our resort. We ended up booking a resort in Cancun mexico. As soon as we sig... Read more

    responded with the following comments.

    Hi Julie, thank you for taking the time to share your experience. We truly regret to hear of your frustrations. An additional member of our Customer Relations team will be reaching out to you shortly to address you concerns and help make this a better experience for you and your guests moving forward.

    Ilissa Davis

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    1 out of 5
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  • We used DestinationWeddings for our 1/2020 wedding. Our specialist, Jenni Parks, was consistently unresponsive, unprofessional and underhanded. Her lack of responsiveness to several of our guests forced guests to book outside of our room block. Jenni always had an excuse for her slow replies (she saw someone die in a car accident, there was a delay from the hotel, she is in the middle of a divorce to name a few). From the 1st conversation, Jenni told us she would take care of our room block and that there was nothing we needed to worry about. There were several phone conversations with Jenni regarding her ability to work the system when it came to our room block and for us not to worry. Fast forward to 2 weeks before our wedding and there were still 9 rooms left on our room block that Jenni never canceled and the hotel wanted us to pay for. DestinationWeddings "compromised" with us when we finally contacted management and instead of us paying $21,000, we were told that they would... Read more

    responded with the following comments.

    We apologize for the error in our response as we realize you had a call yesterday 1/22/20 with our Customer Relations Team. We understand the department is now in communication with you directly. Please feel free to reach out to them if you have any additional questions.

    Hector Mujica

    reviews
    1 out of 5
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  • Working with Dyvonne Willis and Destination Weddings was the single worst experience we had, not just with our wedding planning, but likely in our entire personal and professional lives. They exhibited a lack of professional integrity, extremely poor communication practices (at times 6-10 days for a simple reply), and a consistent pattern of providing us with wrongful information or entirely getting the logistics of our guests travel wrong. Not only was there a pattern of incompetence, but there was also a pattern of bad customer service. We had to escalate issues several times, including all the way to the CEO, John Walsh, only to be met at times with a lack of empathy and support. We requested a new agent multiple times, since Dyvonne Willis had proven to be incapable of delivering results with integrity and care, and we were turned down each time. We felt we were constantly having to do their job for them, or double check all of their work given the number of mistakes and inconsiste... Read more

    responded with the following comments.

    Thank you for reaching out regarding your experience. Our Customer Relations team is also in receipt of your most recent emails, and we apologize for the frustrations you are experiencing. An additional member of our team will be contacting you shortly to help resolve these concerns.

    Julisa

    reviews
    1 out of 5
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  • My Wedding Specialist was Christal Hughes. She was HORRIBLE!! I was ultimately forced to cancel my wedding due to her unprofessionalism. The term “stress free wedding” is the furthest thing from what I would describe my experience as. I was planning a fairly small wedding with a total of about 50 guest. My guest were instructed to call Christal to set up their rooms and other travel arrangements. Nobody could EVER contact her via telephone. Her mailbox was always full and my guest literally never received a return call from her. When she would respond to guest it would be via email, which I instructed her NOT to do because my guest didn’t have daily access to emails. That led people to constantly call me and stress me out because they were not able to book their rooms. The few people who were able to contact her and pay their deposits were so frustrated because the payments were not actually processed until a month AFTER they gave their payment authorization. Also, this place mus... Read more

    responded with the following comments.

    Thank you for taking the time to share your feedback. A member of our Customer Relations team has reached out to you to further discuss your experience.

    Lance Pareja

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    5 out of 5
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  • We booked our destination wedding with destinationweddings and our specialist was Missy Westereng. Missy was very helpful and instrumental to the success of our wedding. She was able to give us information on the resort, she was very accommodating with phone call appointments with us and kept and open line for us and our guests. All of our guests had no issues with transportation to and from the resort and that is thanks to Missy. I booked excursions for my family and I through the website and had no issues at all the tour guides and buses were very nice. I would highly recommend using this site for any destination wedding just to get some of the little things off your plate because there is a lot to do as the bride and groom. Thank you Missy and thank you Sandos Caracol!

    responded with the following comments.

    Welcome home and congrats on your recent wedding in Mexico! We're thrilled to hear your planning experience with Missy Westereng exceeded your expectations, and that you enjoyed your time at Sandos Caracol Eco Resort! If you're interested in being featured online, please email your photos to [email protected] Best wishes and please be sure to think of us for any future travel needs!

    Kimberly F

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    5 out of 5
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  • Christine, I do not even know where to begin. After our first conversation, I thanked God for leading me to you because you have played such a big role in our destination wedding. You are so patient, forthcoming, honest, and you back up everything you say. It took no time to see that you really care about your brides and want to be a-part of making their destination wedding something truly special. Our wedding was wonderful, and I cannot thank you enough! Iberostar that you highly recommended was the perfect resort for us. I am so happy we choose this resort as our final choice. For future brides, I highly recommend this resort. I am truly going to miss talking to you. No matter what time of day it was I always picked up my phone when I saw ‘No Caller ID’ come across my phone because I knew you would always calm my nerves with your words of wisdom and experience. Your helpful guidance and suggestions were always spot on! Thank you for coaching me through every inquiring I bro... Read more

    responded with the following comments.

    Hi Kimberly, welcome home and congratulations on your recent destination wedding! Thank you SO much for sharing such phenomenal feedback about your planning experience with Christine Kennedy. We're thrilled to hear how helpful she was! Please be sure to keep us in mind for any future travel needs that may arise :) All the best.

    Shylah Elliott

    reviews
    5 out of 5
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  • My partner and I held our wedding at Hotel Xcaret in Mexico on 11/11/19. As a same sex couple that longed for a destination wedding with our closest friends and family, we were unsure where to start in searching for a place that would be safe and comfortable for us to express our love for one another. We reached out to gaydestinationweddings.com and were thrilled to be matched with Nancy Litwiller, who would serve as our travel agent throughout the year long planning process. Nancy was informative, helpful and so patient with our group of 40, some of which had never travelled outside of Canada and needed some extra hand holding. She helped us find the destination of our dreams that would far exceed our expectations in terms of location, ambiance, customer service, quality of the food, etc. Our on site wedding planner, Yanire, helped us coordinate all of the little details, and put us in touch with Corazon Luxury Weddings, who executed the floral and other decorations in a way that ... Read more

    responded with the following comments.

    Thank you for your review! We appreciate receiving such positive feedback about your wedding planning experience with Nancy Litwiller and are so happy she would help you find the venue of your dreams! We encourage you to think of us for any future travel plans, and wish you all the best as newlyweds!

    Latisha Broomfield

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    5 out of 5
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  • Our specialist was awesome! She was always responsive and supported us ever step of the way.

    responded with the following comments.

    Thank you for taking the time to leave a review about your experiences! We're thrilled to hear your Specialist was responsive and supportive. Please be sure to think of us for any future travel needs

    Jessa Weekley

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    5 out of 5
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  • I worked with Lina Contreras from Destination Weddings and she was wonderful! As a guest of a destination wedding I was stressed about booking the resort and all the details, but Lina made it stress free and easy. She was really easy to communicate with and quick to respond. She was diligent to provide excellent customer service and went above and beyond. She's great at her job and I would highly recommend!

    responded with the following comments.

    Welcome home! Thank you for taking the time to leave a review regarding your booking experience with Lina Contreras. It's great to hear she provided excellent customer service and made everything easy for you. Please be sure to think of us for any future travel needs!

    Nely Morales

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    5 out of 5
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  • Our wedding planner was Lina Contreras (McMenamin) and she helped our family and friends with Hotel Accomodations for Azul Beach Resort Riviera Cancun. She was very patient, understanding and thorough. She went above and beyond to ensure my wedding guests were informed, taken care of, and prepared for our destination wedding in Mexico. We really enjoyed working with her, and she made the process really fun for me. I would recommend Lina to any bride, she really is the best of the best and I was very fortunate to have her on my side. She was very sweet and I felt like I was checking in with a girlfriend because it felt so easy. She makes me want to get married again and you better believe id want her again! Look no further ladies, Lina is your girl!!

    responded with the following comments.

    Welcome home and congratulations on your recent wedding! Thank you for taking the time to leave such a positive review about your experience with Lina Contreras. It's great to hear how patient, understanding and thorough she was throughout your experience. If you're interested in having your wedding photos featured with us, please email [email protected] Best wishes!

    Courtney

    reviews
    5 out of 5
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  • Destinationwedding.com was the best decision we made! Our Specialist Jennifer Pierce was the best specialist to ever work with in our planning our Wedding day. Jennifer was very patient and helpful thru out the entire process. When I had questions or concerns she was there to handle it. Jennifer took every worry or concern I may have had away from my thoughts. My resort was breathtaking everything was pristine. Jennifer was very helpful with our guests even up to the very last minute. Our wedding was beautiful and everything went to plan. I would recommend Jennifer Pierce to everyone. We are sad it's over to continue our rave review. We will cherish every memory forever. Thank you Destinationwedding.com for making all my dreams come true on our special day.

    responded with the following comments.

    Welcome home and congrats on your recent wedding! We're thrilled to hear your planning experience with Jennifer Pearce exceeded your expectations and that she was so helpful to you and your guests. It's great to hear your recommended resort venue was amazing as well! Please be sure to think of us for any future travel needs. Best wishes!

    Lakenya Kendrick

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    5 out of 5
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  • Destination Weddings was definitely the route to go. Using them took out so much of the stress we may have otherwise faced when planning our wedding. Our coordinator Tracy Espina was the best!!! Even though we had a three hour time difference between us; Tracy was always prompt when replying to and she never hesitated to call us when we needed her. We had 66 people in attendance for our wedding so you can imagine how hectic that would have been coordinating on our on!!! If you want a seamless wedding, you won’t be disappointed if you choose Destination Weddings

    responded with the following comments.

    Welcome home and congratulations on your recent wedding! We're so happy to hear you had a stress-free planning experience with your Specialist, Tracy Espina. We wish you the best, and hope you think of us for any future travel needs!

    Samantha Hasbrouck

    reviews
    5 out of 5
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  • I just want to start out with a huge thank you to Adeline and destination weddings for all that you did to make our wedding perfect for us. This company is amazing when it comes to doing a destination wedding. From the very beginning they were very prompt with responding back with any questions you have. Not having travels out of the country before and doing it for the first time for your wedding, you can imagine how stressful that could have been but Adeline was such a big help. She took into consideration things that we were looking for and things to do to find the perfect resort to go to. She also went above and beyond to make sure wherever we decided to go it was a gay friendly resort. She helped not only us but all of our guest find rooms at the best deals. I can’t say enough how grateful we are that this company exist.

    responded with the following comments.

    Thank you for taking the time to submit your review! We are so pleased you enjoyed your experience planning with your Wedding Specialist, Adeline Estrada, and loved your stay at Royalton Bavaro. We wish you all the best and hope you consider us for travel plans in the future! If you're interested in having your wedding featured online, please email [email protected]

    Andrea Layton

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    4.6 out of 5
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  • Cynthia Pierce was such a pleasure to work with. She listened to what our vision was and helped us find the perfect destination. She was always so kind it was more like talking to a friend than a business woman. Cynthia did all the research and ensured we would be treated like a king and queen . Anytime we needed her and had questions even if they were silly questions she immediately responded back to us. If it wasn't for her we would not have had a wedding of our dreams.

    responded with the following comments.

    Thank you for taking the time to leave us your feedback! It's great to hear Cynthia did such a great job in helping find the perfect venue for your wedding and answer all of your questions. We encourage you to think of us for any future travel needs!

    Alex Kirsch

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    4.4 out of 5
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  • When we started out planning our destination wedding in Puerto Vallarta, Mexico we had a lot of trouble finding reliable and attentive communication with the resorts. Destinationweddings.com rescued us from the unresponsiveness and set us on an easy path to our perfect wedding. Sonia's tenacious mediating for us was invaluable in organizing the details on time.

    responded with the following comments.

    Welcome home and congratulations on your recent wedding in Puerto Vallarta, Mexico! We're thrilled to hear how helpful Sonia was throughout your planning process. It's great to know she was able to provide with you an invaluable service to make your dream wedding come to life. We wish you all the best and hope you think of us for future travel plans!

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