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Travel and Planner and Venues in Wayland, MA,
(888) 536-1923
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3.8 out of 5
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  • 337 Reviews


    Shakia

    reviews
    1.2 out of 5
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  • I originally was having a great experience with this company, dealing with Mary Ann Santana. When I would email her, she would respond in a timely manner. Then, my last email was sent to her on 6/6/2019 and I have yet to hear from her. I asked questions in detail about 3 different venues she sent me, trying to get a ballpark amount of the money to be spent. I originally said I didn’t want a phone conversation because I recently had a baby but offered that option in the email that was sent. There wasn’t any follow up email or anything so I chose to have my wedding here where I am from in the states. I’m sure this is an awesome company based off of other reviews, but I am choosing to not recommend this company to anyone based off of my personal experience.

    responded with the following comments.

    Thank you for your feedback. We regret to hear of your frustrations. A member of our Customer Relations Department will be reaching out to you shortly to further discuss your experience.

    Gaetan Apex Akinrolabu

    reviews
    1.2 out of 5
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  • I'm going to start by saying that I really did not have a good experience with my wedding planner. Amy Birkland-Peterson made a lot of promises in our initial discussion, but unfortunately her actual delivery was half-hazard and made it very clear that she was juggling many different clients at the same time. Her attention to detail was non-existent. I also have an email thread that shows our correspondence, I actually just sent another one 3 days before writing this review, still have no received a response, so I am writing this review in hopes that someone receives word of this, but most importantly you think twice before choosing this vendor. Below please find the email I just wrote to Amy, which summarizes our experience with her (destination weddings.com). Just a reminder I am only sharing what my experience is/was. There may be other wedding planners at this company that are great. Check out the below email that was just sent, which breaks down details elaborately and then make y... Read more

    responded with the following comments.

    Thank you for submitting your review regarding your frustrations. We are sorry to hear this has been your experience thus far and would love the opportunity to speak with you further to help resolve the issues below. Our Customer Relations Team will be contacting you shortly to further discuss.

    Jarlishuha [email protected]

    reviews
    4.4 out of 5
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  • I would like to start off by saying it was really stress for us to plan a wedding, let alone a destination wedding. we started to get nervous because we did not know what to expect and we are on a budget (very little budget) and we didn't want to wait years before we tied the knot. destination weddings helped us with a number of vendors no matter how many times we changed our minds and were unsure they never rushed us or pressured us. they work with us and for us V.S chasing money. I really appreciate everything they did to help us make a decision and make our plans as simple as possible.

    responded with the following comments.

    Thank you for your kind words regarding your planning experience thus far with Amie Dillon and the Destination Weddings team! We wish you the best and hope you think of us for any future travel plans as well!

    Alan Easton

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    4.6 out of 5
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  • Sandy Stirling did a great job of bringing together the details of my daughter's wedding,and it went off so smoothly. It could not have happened so smoothly without her.

    responded with the following comments.

    Thank you for taking the time to share your experience. We're thrilled to hear Sandy did a wonderful job in coordinating the details of your daughter's wedding, and that everything went off without a hitch! Best wishes

    Krystle Tompakov

    reviews
    4.6 out of 5
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  • All of my interactions with my consultant Adeline has been great. She responds quickly and always gets me answers she may not know. So far a great expierence.

    responded with the following comments.

    Thank you for taking the time to submit your review! We are so pleased you enjoyed your experience planning with your Wedding Specialist, Adeline Estrada. We wish you all the best and hope you consider us for travel plans in the future!

    Sharo

    reviews
    1.8 out of 5
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  • My wedding is not until December 2020. I had initially looked up venues through Destinationweddings.com in my early research phases. I had spoken to the hotel directly as well in conjunction to decide the best course of action before making any final decisions. Once I had determined which hotel I wanted to book my wedding at, I let the wedding specialist know and asked what the next steps would be. He helped facilitate the deposit required to secure the date which was nice. However, I realized that I also could have easily done that myself. He then quickly jumped to negotiate a room block for me. Upon receiving the contract from him I saw the terms and quickly decided that it was not for me. Guest affordability is my utmost concern. After calculating the proposed rates from Destinationweddings.com and comparing with the hotel's direct rates, it is significantly cheaper for guests to book their flights+hotels through the hotel directly - and this is before any negotiated group disco... Read more

    responded with the following comments.

    Thank you for your feedback. We regret to hear of your frustrations, a member of our Customer Service Department will be reaching out to further discuss your experience.

    Peter Melendez

    reviews
    5 out of 5
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  • We placed several inquiries to different wedding traveling coordinators about having a destination wedding. As a gay male couple we experienced some unexpected pushback from vendors that did not want to work with a gay couple. We were very nervous and unsure what to do until we heard from Destination Weddings. Not only did we receive such a wonderful Welcome email but we were matched up with an amazing Wedding Specialist. Susan Pine made us feel so welcomed and helped us find the beautiful resort called Generations in Riviera Maya. Using Destination Weddings and working with Susan was the best decision and experience. Every moment working with her was fantastic. We got an amazing package that covered 6 events during 6 days. Our wedding was spectacular and our family and friends have the best memories because Destination Wedding welcomed, listened, and helped us find an amazing place. Love them.

    responded with the following comments.

    Congratulations on your recent destination wedding! We're thrilled to hear your wedding planning experience with your Specialist, Susan Pine, exceeded your expectations and was the best decision for you! We encourage you to think of us for any travel plans you may have in the future!

    Christina Abraham

    reviews
    5 out of 5
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  • Melinda Shelley was SO sweet and responsive to all my emails. I sent her so many and she answered all my questions with knowledgeable advice and tips. I wasn’t able to complete a destination wedding but I highly recommend her for anyone who is considering one. The price is insanely cheap and you get amazing resorts.

    Nikki Bono

    reviews
    5 out of 5
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  • We worked with Michael Delvecchio to plan our destination wedding in Cabo. Michael was absolutely AMAZING from start to finish. He communicated with us consistently and was incredibly flexible and helpful with some last minute changes our guests had. He was very hands on in helping us to select our wedding location (Hyatt Ziva Los Cabos), which turned out to be everything we'd hoped for and then some. Michael also booked several excursions for our guests, which they all loved, and coordinated all our transportation to and from the airport. The whole process was flawless from start to finish. I highly recommend DestinationWeddings.com to any and all future brides who want to plan their dream event!

    responded with the following comments.

    Thank you for taking the time to submit your review! We are so pleased you enjoyed your experience planning with Michael and loved your stay at Hyatt Ziva Los Cabos. We wish you all the best and hope you consider us for future travel plans! And, if you're interested in having your wedding featured through us, please reach out to [email protected]!

    Debra Otto

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    5 out of 5
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  • If you are doing a destination wedding ! This is a must ! Made everything so much easier with them !!

    responded with the following comments.

    Thank you so much for your kind review! We encourage you to think of using us for any future travel plans as well. Best wishes!

    Janie M Aleman

    reviews
    5 out of 5
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  • Amy Boyce from the destination wedding was phenomenal! I am so thankful I found her to help us through our wedding planning. She assisted all the guests and made this an enjoyable experience. I can honestly say the wedding planning was NO STRESS! Amy was there with me every step of the way! She answered all the questions from guests and me right away. At one point after the ceremony, a couple of guests said: "Amy should have come!" It was evident; everyone loved Amy.

    responded with the following comments.

    Welcome home and congrats on your recent wedding! Thank you for taking the time to leave such a glowing review about your planning experience with Amy Boyce. It's great to hear how stress-free she was able to make everything for you. Please feel free to submit your photos to [email protected] for a chance to be featured; we wish you all the best and hope you consider us for future travel plans

    E Mitchell

    reviews
    0.5 out of 5
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  • Unfortunately I had a complete negative experience with Destination Wedding. While attempting to book through them for a friends up and coming wedding I had questions through the process. The booking agent Barbara had no customer service in her responses. She rattle off generic answers that were not direct answers to my questions. This lead to countless emails to get an actual answer to my questions. I believe DW.com holds there agents accountable for response times, versus quality responses. She responded fast, but with little to no information for what I actually requested. In the end I had to reach out to customer service to get the answers I needed. At the end of it all a simple request turned into the biggest headache. Between Barbara Hylton (sales agent) and Skylar Caligaris (customer service rep) I had about 30 emails of correspondence! This made me feel like I had to work just to get the answers I needed. As a paying customer and guest of a wedding this was a COMPLETE turn off.... Read more

    responded with the following comments.

    Thank you for taking the time to share your feedback. We regret to hear you did not have a positive experience. A member of our Customer Service Department will be reaching out.

    Kalia Brown

    reviews
    4.8 out of 5
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  • I am not someone who travels a lot so having DW reccomend places to me and listen to my vision is amazing. I am working with Mary-Ann and so far everything is going well. She is real down to earth and lets you know everything up front. I haven't locked in yet on a location but she has already put Jamaica and Mexico on my radar. I am sooo excited and much relieved. Looking for destinations on my own with absolutely no knowledge of the places was very stressful. If you are like me and dont already know where you want your DW, book a planner/coordinator from DW.com asap!!

    responded with the following comments.

    Thank you for taking the time to leave a review. We're happy to hear your planning process with Mary Ann Santana has been stress-free thus far and that she has been helpful in selecting your destination wedding location! Best wishes throughout the rest of your planning!

    Julie A Callagan

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    1 out of 5
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  • First off, let me just say that I would not suggest this service to anyone that is looking to make their destination wedding planning process easier. I also talked to their customer service team multiple times before writing this review and asked them to make it right and said that if they didn't attempt to make it right that I would not suggest this service to anyone... So to start, the initial travel agent they assigned us with was all over the place with her communication and it made it really difficult for us to be able to tell which resort we were interested in, what the actual pricing was, etc. After multiple emails telling her I was confused by what she was sending, I requested a change in travel agent with their customer service team for a better match. The first time I talked to this new travel agent, I felt much more at ease and felt that I was provided with the right information to be able to choose our resort. We ended up booking a resort in Cancun mexico. As soon as we sig... Read more

    responded with the following comments.

    Hi Julie, thank you for taking the time to share your experience. We truly regret to hear of your frustrations. An additional member of our Customer Relations team will be reaching out to you shortly to address you concerns and help make this a better experience for you and your guests moving forward.

    Ilissa Davis

    reviews
    1 out of 5
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  • We used DestinationWeddings for our 1/2020 wedding. Our specialist, Jenni Parks, was consistently unresponsive, unprofessional and underhanded. Her lack of responsiveness to several of our guests forced guests to book outside of our room block. Jenni always had an excuse for her slow replies (she saw someone die in a car accident, there was a delay from the hotel, she is in the middle of a divorce to name a few). From the 1st conversation, Jenni told us she would take care of our room block and that there was nothing we needed to worry about. There were several phone conversations with Jenni regarding her ability to work the system when it came to our room block and for us not to worry. Fast forward to 2 weeks before our wedding and there were still 9 rooms left on our room block that Jenni never canceled and the hotel wanted us to pay for. DestinationWeddings "compromised" with us when we finally contacted management and instead of us paying $21,000, we were told that they would... Read more

    responded with the following comments.

    We apologize for the error in our response as we realize you had a call yesterday 1/22/20 with our Customer Relations Team. We understand the department is now in communication with you directly. Please feel free to reach out to them if you have any additional questions.
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