Warning! Don’t go here!!! Very unprofessional ! They are the worst!

WARNING! DO NOT GO HERE While they have great sales people, the in house seamstress RUINED my dress and then said "whoops - I rushed, my mistake." I have photos before they "fixed it" with my dress having a "witch's costume" hemline. They were able to "fix" the hemline by calling in another seamstress and having her spend more than 3 hours with me, including constant measuring, to make my dress 4" shorter than it should have been in the first place. They then credited me back the alteration fees and promised something additional to come via text and email which never happened. Since that time (June 2018), I've tried dealing with a number of people there and they have pushed me back and forth in communication over and over again, stalling. In the end, no additional credit was given. While having a dress 4" shorter was something I made work with shorter heels and no floor length photos taken, it's a complete disgrace the company couldn't have figured out some way to make thi... Read morengs "right." Paying 100% of a dress that you're missing inches from the bottom is not right.

I have reviewed this boutique on several other sites. Goggle, Yelp, Facebook, etc. but I feel that this needs to be written on a Bridal site so that no girl ever has to through what I went through the month up to my wedding and on the day of. It has been a year and a half since my wedding and I am still sick to my stomach and am still so upset when I look at the pictures! I visited this location which was beautiful and started working with a lovely consultant Juliana who told me they could order any dress from the designers even if not in their store. I had found the perfect Pronovias gown at the Flagship store, but preferred to buy it closer to home. Juliana had left and assured me I was in good hands with consultant Patty. I came an placed the order a year and a half before my wedding. I ordered an organza gown and was told it would be in the April before my wedding as they do not like to keep them there far before the wedding. I called in June to check on the status and was told the... Read more dress was still at the port coming from Barecelona... Only to later find out the dresses come from PA. After many phone calls and run arounds. I was told the dress would be there end of August beginning of September for my October wedding. I called in September on the date of my scheduled appointment to confirm the dress had come in and I received a call from Patty telling me it just got delivered that day, but there was an issue and it was the tulle instead of Organza, but she wanted me to come try it for size anyway... The dress looked totally different, but she assured me she could order it in the right material and have it there within 1 week.... She asked of photos of the gown. This made m very uncomfortable and made me start to ask questions. My step-mother then told her I must see the tulle and organza side by side when it arrived. Upon the arrival of the "new dress" I went to try it on. THIS WAS NOT A PRONOVIAS GOWN! This was a bodice they ordered and a skirt they had one of the seamstresses make in the back! IT WAS NOT THE SAME!!! One look at a photo and you could tell! Furious and sick to my stomach I left! My stepmom contacted Patti and told her we wanted our money back. She asked us to come in after hours and allowed me to try on other dresses that were in her location. She was willing to let me pick anything to fix the situation. I picked a beautiful Michael Christopher dress that did cost more than my original dress. It was a little tight, but she assured me there was plenty of room for it to be let out. Well now we move onto alterations! The woman who let the dress our started pinning things and I said we should let out and see how it falls before pinning, cutting and sewing. Next fitting I could not even zip the dress. She let the dress our and cut under my arms and sewed it and it was now too tight! The alteration nightmares went on for the following weeks until it was the weekend before the wedding! The dress would not come close to my dress you could throw quarters down my dress from across the room! The back as so tight it turned red. Patti asked us to let them make it right... What had we been doing for weeks and months before? THE ONLY FIX was letting the dress out from the front. WHICH THE SEAMSTRESS SAID WAS NOT A GOOD IDEA AS IT WOULD MAKE THE FRONT TOO LOOSE! WELL... IT DID JUST THAT! This changed the entire look of the dress that I settled for. On the day of my wedding not only was I not in my dream dress I was in a second best with botched alterations that looked nothing like the dress I tried on! My chest was on display all day and night for my guests. I was uncomfortable dancing. My photographer had an impossible time trying to compensate for this in photographs and most of them are ruined! I contacted the higher ups at this company multiple times. I wrote letters, sent photos and was told the most they could do was preserve the dress. I asked for invoices. The invoices they sent were whited out and wrong dates! This place is a joke! The showroom may be beautiful and they may have super sweet (fake) consultants, but they DO NOT CARE!!!!!!!!!!!!!! They do not fix their mistakes or compensate for them! When I thought it could not get any worse...Upon telling a friend my story- it seems she had a similar experience! DO NOT GO HERE LADIES! I CAN NOT STRESS THIS ENOUGH!!!!!!!

I am so happy I was able to find my dream dress at L'Fay. If you want a personalized, boutique experience, this is the place for you!! My appointment at L'Fay came after a disappointing experience at a larger store. I loved that I was able to walk around and hand pick every dress I wanted to try on at L'Fay. I never felt rushed or pressured...I truly was able to take my time and take it all in. As luck would have it, my dream dress was actually the last dress left in the dressing room to try on! The stunning Matthew Christopher design was everything I ever dreamed of. The minute I saw myself in the mirror I suddenly felt like a true bride. The attention to detail and intricacy was beyond gorgeous. My experience at L'Fay only got better with my alterations and fittings. Shauna, my seamstress, was incredible. My dress fit like a glove...as if Matthew Christopher himself came to sew the dress for me personally. She even created a custom bustle feature to help my bustle work perfectly with... Read more my dress. Her work blew me away. I am STILL getting compliments on my dress!! Thank you so much for an unforgettable experience! (Photo Credit: Linda & Peter Photography)

My daughter's wedding was last month (9/15/19) and she got her beautiful wedding gown at L'Fay. We had visited a larger bridal shop and were really not happy with the selection of dresses. We decided to try L'Fay and we were not disappointed! What a fabulous gem of a wedding boutique! The shop is big enough to offer a wide variety of wedding gowns while being small enough to truly give the bride a personalized and intimate shopping experience. Sarah, the sales associate who assisted my daughter, was helpful, patient, and friendly...as was Maddie who helped us with scheduling appointments for fittings and so on. My daughter chose an exquisite Matthew Christopher dress that was pure perfection! Shauna, her seamstress, was nothing short of amazing! She worked carefully and expertly to alter the dress where needed and listened to our feedback every step of the way. From beginning to end, the L'Fay experience was wonderful. I would highly recommend this boutique...particularly for those who... Read more are a bit tired of the hustle and bustle of the larger stores. L'Fay had a calm, no-pressure, relaxing approach to helping my daughter find the dress of her dreams... and made her feel really special!

The salon has a zen-like peacefulness and I found it fun and relaxing to try on the wedding gowns. The staff is accommodating, enthusiastic, and helpful. My sales girl, Maggie, helped me find a dress that I loved and resonated with my style. She had a good eye and helped me pick out a sash and veil that complemented the dress. The alterations were done to perfection so that my gown fit me beautifully, and comfortably. Our wedding ended at 5:00 p.m. and afterwards we hung out at a hotel bar with some of the traveling guests. By then everyone had changed out of their formal attire but my gown was so comfortable and so “me,” I stayed in it until I went to bed!

My best friend and I had a wonderful experience at L'Fay Bridal. The staff were very friendly and knowledgeable and they had a vast collection of gorgeous gowns. I would highly recommend!

L’fay was the 2nd out of 3 dress shops that I went to. They were not pushy, left me time to decide, and gave me so many tips along the way. Their alterations department is the best, even after I broke the zipper on the dress at my 2nd fitting (oops). I even got champagne when I decided that the dress was the one. They were really flexible with scheduling and just overall a joy to work with.

I loved L’Fay! My Mom was very sick at the time I was shopping for my wedding dress and could not be with me at the appointment. Patti was extremely understanding and patient as I tried to find "the dress" without my number one person there with me. I only had a few short months between looking for a dress and the ceremony. Patti made sure my expectations were realistic and helped me find a dress that could be altered in time for the big day. I also want to point out the seamstress, Anita, was wonderful to work with. She helped coach me and my bridesmaids through the best bustle technique and gave honest feedback on how the dress fit. Patti and Anita also went above and beyond when it came to the veil. I had requested that my Mom's wedding dress be made into my veil. Not knowing if this was even possible, I brought the dress in so Patti and team could review and ensure they could find a section of fabric that would work. They found viable fabric and turned it into a beauti... Read moreful veil. I am so, so appreciative of the kindness and patience of the L'Fay staff and recommend them to my friends and family every chance I get.

L'Fay Bridal is nothing short of amazing! I was worried that I wouldn't find a dress that fit my vision, but Mikeala made it happen! The dresses and accessories that L'Fay carries are beautiful and of superior quality -- their merchandise was the best by far out of the bridal shops I visited. One of my favorite things about L'Fay is the way that they schedule appointments. During my shopping trips and fittings, I was the only bride there, which made me feel super comftorable to try things on without feeling crowded. In addition, the staff always made my family and friends that accompanied me feel welcome! As I live in Virginia (but am from New Jersey) I was only able too make it for fittings on certain occasions -- the ladies at L'Fay always worked with me to schedule appointments that fit my crazy schedule. I highly recommend L'Fay -- so many options and you will be in great hands!

L'fay Bridal is simply the best. They were the first place I went to and I was sold. Finding your wedding dress is one of the most stressful parts of wedding planning but they are so patient and accommodating. They never make you feel rushed and the small/intimate setting makes the experience that much more special. I worked with Patty, who is one of the most sincere, funny, and kindest women I have ever met. She gives you her honest opinion and really puts you at ease. Peggy, who did my alterations, did a phenomenal job and really listened to what I wanted and made all the changes in a timely manner. I cannot thank them enough for making my day that much more special!!! Caroline xoxo

My experience at L'Fay was superb! After visiting a number of other bridal salons and feeling either rushed or treated like just another average bride, I made an appointment with Patti at L'Fay. They do not overbook so I truly felt I was getting the attention I deserved. Patti helped me find the most perfect wedding dress and called me the moment it came in. My fittings were carefree and they did a fabulous job making sure I was comfortable. I highly recommend L'Fay Bridal, but especially making an appointment with Patti.

I cannot say enough good things about L'Fay Bridal in Chatham, NJ. I wanted a Berta Bridal wedding dress, and I made an appointment for the trunk show there in April 2016. We drove 2 and a half hours to come to L'fay, because of their great reviews and let me tell you they did not disappoint! The appointment was personalized and not to mention a lot of fun! I felt so welcomed and comfortable, and their opinions were so helpful and honest! I purchased my dream Berta wedding gown and could not wait for it to come in! Their accommodations for the fittings with our travel time and my busy schedule were extremely helpful. I thought I couldn't love my dress more than when I purchased it, but when it was customized by the seamstress I was in awe! When you spend thousands on a wedding gown it is extremely important to have a top notch seamstress, and I am certain that they have the best one out there! She is absolutely AMAZING, and her work is impeccable. She thought of every detail of the wed... Read moreding night and the functionality of the dress. I cannot thank the entire team at L'Fay enough for making my entire wedding gown experience comfortable, relaxed, and enjoyable! I would recommend them to anyone looking for an amazing gown with a fun and personalized experience!

I had several appointments for wedding dresses scheduled for the first week of August and L'Fay in Chatham, NJ was by far the least impressive of all stores. The selection is mediocre at best - there seemed to only be a handful of designers. After I explained to the salesperson what I was interested in (beaded lace, fit and flare), she continued to bring me dress after dress in ball gown, sheath and tulle (which I specifically stated I did not want). Everything was just random. In addition, if you are above a size 8-10 in regular dress sizes, don't even bother walking into this store. I'm normally a 10-12 and absolutely nothing fit. The sales person stated that they have clients of all shapes and sizes come into the store and often make purchases by simply "holding the dress up" to get an idea as to how it would fit. Who does that when purchasing a wedding dress!? I would not recommend this store to anyone.