I had the pleasure/displeasure of securing this venue long before the first tile was laid. Initially I was excited due to the fast talking sales pitch that Alberto presented. Alberto showed us a photo slideshow of various wedding decor from previous weddings supposedly held at other Crystal Palace locations with the promise of allowing us to choose our own decor/ table setup / centerpieces etc. First and foremost people check your contract ; venue pricing contract starts around 10K and is only for 100 guests, any additional guest can costs you $25 per head & they charge you an additional $3.00 per guests for gratuity! We were told that we would be allowed to choose our setup decor from the various inventory items they would have on hand as we approached our celebratory day! Well the day came for us to visit the Venue in order to make a selection on these items, referencing table setup as well as the color scheme along with the decor or lack there of. The venue itself is abso... Read morelutely stunning ; however the inventory is minimal , they only offer one type of the following inventory items : chargers plates ( beaded crystal, flatware , cake table stand, a white LOVE stand ; (which we mentioned on several occasions to Alberto we did not want as part of the decor) yet it somehow appeared in the same area we requested to have it removed from, and only one style of napkins which are satin . I’m unsure as to how many designs of napkin rings they have , we requested all padded chairs and was told they did not have 175 of those , so 20 of our guests were forced to sit in clear plastic chairs with no padding ; which became uncomfortable after sitting for 4 hours . Alberto is all about money and will say anything to convince you to go for broke . Needless to say they are recycling the same style of decor for all of clients! They can’t provide you with 20 identical sets of anything including centerpieces , ie... candelabras, cylinder vases etc... He (Alberto) refused to return our $500 deposit once our event was over stating it was for his labor of removing peel & stick monogrammed artwork from the 20 chairs we did not wish to have initially after we were told that his crew would remove them for the inconvenience of not having the padded chairs we needed to accommodate our 175 guests. Verbatim “ I was told by him , because he received a bad review due to being 8 chairs short for a venue held the following day he was keeping our deposit” I reminded him we had the same concern when you shorted us the 20 padded chairs we requested yet we paid you ! The staff is exceptionally cordial , I enjoyed working with Alejandro the banquet manager ( Alberto charged us an additional $400 for his service ), as well as the rest of the staff , despite them collecting the napkin ring holders in the middle of us enjoying our meal entree. I will be contacting a lawyer and notifying all my family and friends and requesting they spread the word to not support this business , and sharing this review daily on every social media site to bring awareness to any potential client of what to expect for 10k-15k if they elect to secure this venue ! Sincerely