We had our wedding reception here in July. The venue's food was absolutely amazing. All of our guests raved about our food selection! The suite we stayed in was amazing and everyone was super helpful. Allison was an AMAZING contact and super helpful with all wedding questions and details. She made our experience so special with all of the details that she arranged for us. The Riverside Pavilion room is magnificent on its own and was the perfect spot for a wedding reception. I highly recommend this venue for your wedding reception.

We had our wedding at the Crowne Plaza this last weekend and they were amazing. All of the staff were wonderful and made it such a stress free day.

From beginning to end Allison was there! She answered EVERY email, phone call and text message. She made me feel confident that my daughters wedding would be amazing and it was! My family is still talking about it months later. I feel that had it not been for her it would never have been the event it was!

We got married in October 2018 and started planning in January 2018. Allison made the whole experience stressfree and helped us with suggestions as we were not very well versed in planning weddings. Things we didn't need, she had no problem eliminating and things we wanted, she went well out of her way to accomodate. This includes contacting an outside brewery for us to make sure we had our favorite beer as our signature drink. We used the Riverside Room for our wedding reception and one of their cocktail rooms for our cocktail hour. Both were beautifully and meaningfully decorated without us having to lift a finger. Allison was responsive to all of our questions even if we got repetitive and made us feel like we were her only clients. We've been bragging about our reception and experience and have been recommending the Crowne to anyone who will listen. Thank you so much Allison!!! And congratulations to anyone looking for a wedding venue!!

Having our wedding at Riverside at the Crowne Plaza was amazing! From the moment we booked the venue the service was outstanding. Allison Daly went above and beyond to make sure the planning process was stress-free and that everything ran smoothly the day of the event. The staff during the event were excellent and made sure all of our guests were well taken care of! We would definitely recommend booking your wedding or event in the Riverside at Crowne Plaza.

Positive: Great food, unique venue and beautiful riverside pavilion, lots of space, private riverside patio area, 21 wedding per 1 day, Cheryl Latvala our main contact/planner was perfect! Nice views, very flexible and the riverside was very private. Outstanding Staff: Cheryl Latvala (Director of Events) she was so knowledgeable, pleasant, prompt, VERY FLEXABLE and very talented with her ideas. Roger: He was our main server and was amazing! He was there to help us run our wedding and took very good care of us! Jenna: She was very helpful with our vendors and kept checking on us. Negative: Rooms were outdated, guest could not check in until 02:00PM,No live music in the Lounge, No free transportation and no free breakfast. All in all, I could not have asked for better service and value. We loved our wedding and all that this team had done to help make out day perfect!

So happy and had the best day ever!!!! Me and my husband (officially) had our wedding dinner, cocktails and ceremony here with lots of guests staying over. The only issue we had is that the guests had to check in around 2 and I was hoping for earlier. I can't imagine some of these bad reviews because my experience was honestly close to perfection! Cheryl latvala was awesome and was really flexible. She even worked out prices and did our contract 4 times because we made so many changes. I also want to brag about Roger who was also awesome! I read a review that said she was so upset and that they hated her wedding....it looks like someone is trying to get some $$$$ back that went over budget ( just saying) all in all I loved my wedding and cheryl was amazing! These people on here need to stop complaining because its just not possible! Best of luck to all but this place is fantastic!

I had my wedding reception at the Crowne Plaza on April 20, and it was a wonderful venue. Leading up to the day, the manager we worked with, Allison, was friendly and helpful. The day of everything went smoothly and was in place without me having to worry about anything. Everyone commented on how delicious the food was. My reception was in the riverside pavilion and it’s a beautiful tented ballroom with nice lighting and plenty of space. The hotel itself is lovely and comfortable and the staff were very helpful. This is a beautiful location with excellent food for a reasonable price, and I would recommend it to anyone looking for a location for a reception.

The venue was very accommodating to any personal touches I wanted to my wedding. The wedding day went smoothly, the event coordinator was present and extremely helpful. Anything that I needed was taken care of. The food was amazing! The chef also incorporated some of my cultural food into the cocktail hour. We used the Riverside ballroom, which is just romantically gorgeous! My only recommendation for improvement is that the events coordinator/ assistant need to be more responsive to emails and calls during the planning phase. I didn't use a wedding planner, so there were times I had questions but sometimes had to wait a few days and keep calling to get a response. Regardless, if I had to do it all again, I would choose this venue again.

It took me a while to review b/c at the end of the day our wedding was beautiful and what we wanted. However, certain things (albeit, outside of the control of Neil, the events manager) stressed me out leading up to and on the day. I'll start with the good. The ceremony was held in one section of the grand ballroom and it was beautiful. The Reception space was amazing. It was in the remaining two sections of the Grand Ballroom, which was not what we were originally contracted for (more on that below). It was draped with beautiful white muslin drape to mimic the draping in the Riverside Pavilion. The staff set the tables as discussed. Overall, the food was delicious. Throughout the night, we had 2 bars to assist our guests so there wasn't much waiting around for drinks. The wedding was beautiful. However, this came after 3 stressful unforeseen circumstances. 1) We started our planning process with Cheryl, who was nice but at times she was unresponsive. Her level of communication becam... Read moree so poor that we found out after calling, several times, that she no longer worked there and hadn't for months. Someone from Crowne Plaza should have called us (or returned our calls) to let us know who was helping to coordinate our wedding. But Neil was hired and he was extremely helpful and probably better than Cheryl would have been. 2) We were supposed to be in the Riverside but were advised 2 weeks before our wedding that delayed maintenance to the roof and a recent storm had made the room unusable. But Neil, at the hotel's expense, hired someone to drape the grand ballroom to make it just as beautiful as the Riverside. 3) Unfortunately, the beautiful drape was draped over the AC vents making the room extremely hot. But to cool people off, all the guests were given smoothies. I feel like these situations could have been avoided so I give high marks solely b/c of Neil's hard work, & him taking care of us. Had it not been for Neil, I would have given the hotel lower marks.

The events coordinator was helpful, but messed up the paperwork. However, she did show us around to some rooms but did not put the wedding party on the same floor like the said she would. Don't leave anything behind either because you will not be getting it back. Also, two of my guests had to change rooms due to dirtiness and non working bathrooms. But we got locked out a few times and they were very helpful with that.

We booked the Crowne Plaza Cherry Hill for our ceremony venue and for our guests to stay; when we initially booked, I was under the impression that someone would be there to help organize the ceremony and tell people where to go. That literally did not happen. I was directing people to go down the aisle as the bride, from the back. Luckily, there was some people in the hotel that helped my mother-in-law as she decorated the plain stage with hotel sheets to make it look more presentable. Our guests had a really hard time booking rooms and it was difficult communicating with the hotel as the woman we signed the contract with had left and no one from the hotel notified us until we asked about 30 days prior to the wedding.

I was nervous about booking at Crowne Plaza due to some of the reviews, but it was the only room my husband and I both loved. We had our cocktail hour there and the reception in the Riverside Pavillon. Our wedding was beautiful, the food was great and the maitre d was very attentive and so sweet. We had a few problems with the candy bar and the brunch the next day which we worked out. I must say Cheryl (the wedding coordinator we worked with) is hard to get in touch at times with and sometimes you have to email her more than once which can be stressful. Most of our problems were on the hotel side of the wedding. People were told there were no rooms left on our hotel block (which was not true,) weren’t given rooms they were promised and some weren’t given the welcome bags. My mom had booked certain rooms and when the wedding day came, she did not get them. She was very upset, but Cheryl handled it and said the rooms would be comped. Weeks after our wedding, the rooms still weren’t... Read more taken off her charge card. I contacted Cheryl and she said it was taken care of and would come off in 7-10 days. A few weeks later, still nothing was taken off. I emailed Cheryl multiple times and still have not received a response to this day (it has been 5 months since our wedding.) My husband ended up contacting a manager and had it taken care of last month. I think it is so unprofessional and wrong to completely ignore someone that just spent a lot of money at your establishment. In the end, our wedding was wonderful, but I don’t think I would book there again due to all the headaches and extra stress.

Ceremony was held in a section of the grand ballroom. This was beautiful. My only complaint is that the candles that we provided, were not lit for the ceremony as I had asked. Cocktail hour was perfect. was exactly as I asked. Hourdervs were being served as well as cheese and veggie trays available for our guests to help themselves. Reception was amazing. The tables were set as discussed. Our candy buffet was displayed beautifully. We had 2 bars to assist our guests so there wasn't much waiting around. We had a beautiful wedding. This came after much stress due to communication issues with the staff. Cheryl's very nice and helpful but at times she is very hard to get a hold of. It appears she works all weekend when there are events and she's off during the week. The reservation staff apparently has their own computer system. They couldn't find our bookings, group block, coordinate with Cheryl about the early check in. they told my groom to check out at noon when we had the room until... Read more the next day. When that was straightened out, they told us that the bridal suite needed to go. It was awful. We had it cleared up and got free mimosas and a complimentary "fruit tray". A plate of assorted fruit which included grapes with dirt on them. the day after the wedding- the fire alarm sounded in the halls. I got a call from 1 of my guests who was getting us coffee, to alert you of a fire alarm. They were evacuating the building. Would be nice if we could hear that INSIDE our rooms. After the fact, I found out that most of my bridal party slept thru the alarm. Thankfully the chef had just burnt eggs. Had this been a real fire, would they gotten out alive or would my photographer had captured the last smiles of these faces?? So, Crowne plaza Cherry Hill for a wedding if you don't mind a little stress. But I'd sleep at the Holiday Inn up the road.