The entire team at Crowne Plaza was beyond exceptional! From our multiple date changes to changes in our guest count, Kristin, the banquet manager, was SO supportive and understanding. Kristin and her team ensured that our event went flawlessly and for that we are so very thankful! If you're looking for a venue that cares about your day please look no further!

If you are looking for a beautiful ballroom to host your wedding- look no farther than the Riverside Ballroom at Crowne Plaza. From the moment you step into the lobby you can tell that there is nothing cheap about this hotel. You’re surrounded by beauty on every floor. Kristin was super helpful and when planning a wedding during COVID- 19, she was more than accommodating. Elegant seemed to be a theme word surrounding my wedding and that all started with choosing Crowne plaza. If ever asked if I would recommend them, I would say yes 11/10 times. The cherry on top?? Walk right upstairs to your hotel room at the end of the night. Why bother with a shuttle? My guests raved about the fact that they did not have to plan around shuttle times. A few also decided then and there that they wanted to get married at a hotel ballroom. I think I’ll be attending a few more weddings here in the near future!

Our ceremony on new years eve was everything we imagined it could be, even though we had to postpone the reception until this new years eve. From the executive suites to a rehearsal reception the staff at Crowne Plaza were professional and exceptional. We look forward to having Crowne Plaza host our future events.

We had our wedding reception here in July. The venue's food was absolutely amazing. All of our guests raved about our food selection! The suite we stayed in was amazing and everyone was super helpful. Allison was an AMAZING contact and super helpful with all wedding questions and details. She made our experience so special with all of the details that she arranged for us. The Riverside Pavilion room is magnificent on its own and was the perfect spot for a wedding reception. I highly recommend this venue for your wedding reception.

We had our wedding at the Crowne Plaza this last weekend and they were amazing. All of the staff were wonderful and made it such a stress free day.

From beginning to end Allison was there! She answered EVERY email, phone call and text message. She made me feel confident that my daughters wedding would be amazing and it was! My family is still talking about it months later. I feel that had it not been for her it would never have been the event it was!

We got married in October 2018 and started planning in January 2018. Allison made the whole experience stressfree and helped us with suggestions as we were not very well versed in planning weddings. Things we didn't need, she had no problem eliminating and things we wanted, she went well out of her way to accomodate. This includes contacting an outside brewery for us to make sure we had our favorite beer as our signature drink. We used the Riverside Room for our wedding reception and one of their cocktail rooms for our cocktail hour. Both were beautifully and meaningfully decorated without us having to lift a finger. Allison was responsive to all of our questions even if we got repetitive and made us feel like we were her only clients. We've been bragging about our reception and experience and have been recommending the Crowne to anyone who will listen. Thank you so much Allison!!! And congratulations to anyone looking for a wedding venue!!

Having our wedding at Riverside at the Crowne Plaza was amazing! From the moment we booked the venue the service was outstanding. Allison Daly went above and beyond to make sure the planning process was stress-free and that everything ran smoothly the day of the event. The staff during the event were excellent and made sure all of our guests were well taken care of! We would definitely recommend booking your wedding or event in the Riverside at Crowne Plaza.

I had my wedding reception at the Crowne Plaza on April 20, and it was a wonderful venue. Leading up to the day, the manager we worked with, Allison, was friendly and helpful. The day of everything went smoothly and was in place without me having to worry about anything. Everyone commented on how delicious the food was. My reception was in the riverside pavilion and it’s a beautiful tented ballroom with nice lighting and plenty of space. The hotel itself is lovely and comfortable and the staff were very helpful. This is a beautiful location with excellent food for a reasonable price, and I would recommend it to anyone looking for a location for a reception.

The venue was very accommodating to any personal touches I wanted to my wedding. The wedding day went smoothly, the event coordinator was present and extremely helpful. Anything that I needed was taken care of. The food was amazing! The chef also incorporated some of my cultural food into the cocktail hour. We used the Riverside ballroom, which is just romantically gorgeous! My only recommendation for improvement is that the events coordinator/ assistant need to be more responsive to emails and calls during the planning phase. I didn't use a wedding planner, so there were times I had questions but sometimes had to wait a few days and keep calling to get a response. Regardless, if I had to do it all again, I would choose this venue again.

It took me a while to review b/c at the end of the day our wedding was beautiful and what we wanted. However, certain things (albeit, outside of the control of Neil, the events manager) stressed me out leading up to and on the day. I'll start with the good. The ceremony was held in one section of the grand ballroom and it was beautiful. The Reception space was amazing. It was in the remaining two sections of the Grand Ballroom, which was not what we were originally contracted for (more on that below). It was draped with beautiful white muslin drape to mimic the draping in the Riverside Pavilion. The staff set the tables as discussed. Overall, the food was delicious. Throughout the night, we had 2 bars to assist our guests so there wasn't much waiting around for drinks. The wedding was beautiful. However, this came after 3 stressful unforeseen circumstances. 1) We started our planning process with Cheryl, who was nice but at times she was unresponsive. Her level of communication becam... Read moree so poor that we found out after calling, several times, that she no longer worked there and hadn't for months. Someone from Crowne Plaza should have called us (or returned our calls) to let us know who was helping to coordinate our wedding. But Neil was hired and he was extremely helpful and probably better than Cheryl would have been. 2) We were supposed to be in the Riverside but were advised 2 weeks before our wedding that delayed maintenance to the roof and a recent storm had made the room unusable. But Neil, at the hotel's expense, hired someone to drape the grand ballroom to make it just as beautiful as the Riverside. 3) Unfortunately, the beautiful drape was draped over the AC vents making the room extremely hot. But to cool people off, all the guests were given smoothies. I feel like these situations could have been avoided so I give high marks solely b/c of Neil's hard work, & him taking care of us. Had it not been for Neil, I would have given the hotel lower marks.

The events coordinator was helpful, but messed up the paperwork. However, she did show us around to some rooms but did not put the wedding party on the same floor like the said she would. Don't leave anything behind either because you will not be getting it back. Also, two of my guests had to change rooms due to dirtiness and non working bathrooms. But we got locked out a few times and they were very helpful with that.

We booked the Crowne Plaza Cherry Hill for our ceremony venue and for our guests to stay; when we initially booked, I was under the impression that someone would be there to help organize the ceremony and tell people where to go. That literally did not happen. I was directing people to go down the aisle as the bride, from the back. Luckily, there was some people in the hotel that helped my mother-in-law as she decorated the plain stage with hotel sheets to make it look more presentable. Our guests had a really hard time booking rooms and it was difficult communicating with the hotel as the woman we signed the contract with had left and no one from the hotel notified us until we asked about 30 days prior to the wedding.

I was nervous about booking at Crowne Plaza due to some of the reviews, but it was the only room my husband and I both loved. We had our cocktail hour there and the reception in the Riverside Pavillon. Our wedding was beautiful, the food was great and the maitre d was very attentive and so sweet. We had a few problems with the candy bar and the brunch the next day which we worked out. I must say Cheryl (the wedding coordinator we worked with) is hard to get in touch at times with and sometimes you have to email her more than once which can be stressful. Most of our problems were on the hotel side of the wedding. People were told there were no rooms left on our hotel block (which was not true,) weren’t given rooms they were promised and some weren’t given the welcome bags. My mom had booked certain rooms and when the wedding day came, she did not get them. She was very upset, but Cheryl handled it and said the rooms would be comped. Weeks after our wedding, the rooms still weren’t... Read more taken off her charge card. I contacted Cheryl and she said it was taken care of and would come off in 7-10 days. A few weeks later, still nothing was taken off. I emailed Cheryl multiple times and still have not received a response to this day (it has been 5 months since our wedding.) My husband ended up contacting a manager and had it taken care of last month. I think it is so unprofessional and wrong to completely ignore someone that just spent a lot of money at your establishment. In the end, our wedding was wonderful, but I don’t think I would book there again due to all the headaches and extra stress.