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Dress & Attire in Hershey, PA,
(717) 533-3323
Overall Rating
3.9 out of 5
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  • 76 Reviews


    Natasha

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    4.2 out of 5
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  • Great selection of dresses and each person that helped me find my dress, alter my dress and find matching jewelry did a FANTASTIC job! Price was reasonable and the alterations were perfect! My only concern is that a few of the employees who work the front desk did not seem overly thrilled to be working in costumer service. I don't expect everyone to be as excited as the bride, but I do expect eye contact and common courtesy which was missing from at least one employee on multiple occasions. Regardless, every other person was great and I had an overall wonderful experience.

    Sheila

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    4.3 out of 5
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  • Love this shop. Looked and looked for a Mother of the Groom Dress. A friend of my daughters purchased her dress here. What a selection, what a team and what wonderful dress. Thank you

    Emily

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    4.4 out of 5
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  • Cocoa Couture was fabulous! I originally bought a dress off the rack and immediately regretting the decision. They were so understanding and accommodating and literally bent over backwards to help me find my dream dress. I've only had one fitting with Loula but so far she is fantastic. They worked within my (very small) budget and helped me find a couture dress for a very not couture budget. I would highly recommend shopping here!

    User5140074

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    2.1 out of 5
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  • Stay away!!! The only time I had a good experience with this store was during my appointment with Danielle. She was amazing! I would highly recommend her. The owner Jill is very professional and easy to work with when there was a mistake made by the company with my dress. My mom had a terrible experience working with the gentleman at the store. He's completely unprofessional and doesn't understand the word customer service. It wasn't that he would accommodate what needed to be done, it was his communication that is less than acceptable. I would shop there for a dress, but would not purchase from the store.

    Ashley

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    3.1 out of 5
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  • This rating is for three separate items - 1) Wedding dress and accessories 2) Bridesmaids dresses and shoes 3) Tuxs 1) My dress was beautiful, Janine was my sales person and she was amazing. From the first time I was in the shop up until the day of my wedding she was always professional on the phone, more than accommodating and so sweet. She really made me feel taken care of. At the end of the day my dress and the experience of getting my dress from Cocoa Couture was nothing but flawless. My dress and accessories like veil and headpiece were gorgeous. 2) MOB dress, Bridesmaids dresses and Dyable shoes - All of these dresses turned out beautiful and the shoes were dyed the exact color I wanted. My only negative experience with this aspect of dealing with Cocoa Couture is DO NOT GO IN ON A SATURDAY MORNING! My mom and I made the unfortunate mistake of going in to try on her dress on a Saturday morning, I think during prom season (still when you are spending upwards of $5,000 I re... Read more

    Jess

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    0 out of 5
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  • Coco Couture hands down was the best bridal shop experience ever. Jackie and the entire staff did whatever they could to make me feel so special. I truly felt like a bride :) I HIGHLY recommend visiting this shop to any bride, they have a great selection and worked with my price point. I felt no pressure when trying on the gowns, nor did I feel rushed. Jackie was more than wonderful to work with; she was professional and super sweet! My experience was something I will never forget!!

    Jessica

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    0 out of 5
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  • Please heed my warning about the plethora of issues we had with this shop. We had so many problems that I cannot express them all, in detail, in this space. The first visit was good and Jen was helpful, so we ordered my dress there, as they were one of the only shops that carried the premier designer I liked. Then, it all went downhill. They never got the bridesmaids dress samples in that were promised, after I called them multiple times to follow up. They never once called back. They didn't call when my veil came in and 7 months later, I had to call them. My dress came in 2 months late (10 months after ordering) but not until I continuously called to follow up with them. I received a voicemail that they added a 10% charge to my dress due to not being paid and that I couldn't have my first fitting, after my fitting had taken place and we had tried to pay them. Then, and worst of all, the day before my wedding we went to pick up my dress and they tried to give it to me balled in a bag... Read more

    User5186663

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    5 out of 5
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  • Great selection of dresses!! Everyone was very personable with me. The lady who does alterations is great and very flexible!

    Hayley

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    5 out of 5
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  • I could not be happier with my wedding dress and the service I received from Cocoa Couture!! My dress was gorgeous and we got a great deal on it! Their seamstress is also amazing!!!

    Nichole

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    5 out of 5
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  • Cocoa Couture has the best selection of wedding gowns. I was very picky and I finally found the perfect dress there! The staff was so sweet and helpful. Jen was espically amazing and helpful! :)

    Cheryl

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    5 out of 5
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  • Loved working with the team at Cocoa Couture. I felt welcomed every time I stopped by. The owners are always there as well to make sure your experience is a good one. They were so helpful and really took the time to understand my vision for my wedding dress. In the end, I had my dream gown. I added Swarovski Crystal straps and they took the time to give me their opinions on all of my accessories. When you walk in to Cocoa Couture it is an upscale atmosphere. Also, I loved that they had diffusers around the space to make it smell of Cocoa. The staff was knowledgeable and caring. I wish I could go through the whole process again, so I could buy another beautiful dress!

    User4549156

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    3.4 out of 5
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  • Went to quite a few bridal boutiques before I found the perfect dress at Cocoa Couture. Jen was very kind and a joy to work with. However, I was encouraged to order my dress made to length to reduce alterations costs, but it was measured incorrectly for the style of dress. Because of the mistakes, I ended up paying even more.

    User4535304

    reviews
    3.5 out of 5
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  • I had very mixed experiences purchasing my bridal gown here... At my first appointment, the salesgirls treated me like a queen and were very respectful of my budget. I found the perfect dress in their upstairs sale room, and it was a great price because it was a sample size from a discontinued line. However, it had two small rips in the side seams. The salesgirl assured me that since the rips were pre-existing, they would fix them at no charge to me, so I purchased the dress. When I called a few months later, the man I spoke to on the phone literally laughed at me and insisted it was not their policy to do that, and I would have to set up an appointment with their seamstress. After several other phone calls & speaking to a manager, it all got worked out but that was an upsetting and unprofessional experience. When I came to pick the dress up, a different salesgirl I worked with was superb and gave me lots of great suggestions for accessories, even though I wasn't planning to purchase t... Read more

    User3123162

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    3.5 out of 5
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  • On my first visit I had a very positive experience but after repeated trips it became clear there are only a few star sales associates who are able to help you match you to your perfect dress. When helping pick out dresses one sales employee made faces and snapped at me for giving my opinion on size and shoe choice. I was very put off, especially since the associate never showed other options or spoke up. I may recommend this vendor simply because of their product line but warn about the lack of sales knowledge from all associates.

    User4408110

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    0.3 out of 5
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  • DO NOT GO TO COCOA COUTURE!!!!! They never measured me, then later made up numbers to fit their needs, a good bit off from my actual measurements. (how can you gain 8 inches in your bust in 5 months and still be same bra cup, band, and shirt size while not being pregnant or getting a boob job?) The dress they ordered me was at least 1 size too small. They could not get me my correct size dress. And the alterations that they said they would pay for in order for the dress to be made my size, so I could even get in the dress, THEY THEN REFUSED TO PAY!!! The Consultants were lovely ladies, Their manager on the other hand was a RUDE, INSULTING person that should never have been in that job to begin with.

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