
Krystin S
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responded with the following comments.
We are so sorry for your loss. I remember the manager who called to let you know your dress was in tears for some time after she called, it was the worst timing of your dress arriving and hearing of his loss. There a no words that can be said to express how deeply we understand and sympathize with your pain. While we wish we were in a position to give full refunds to customers unfortunately the designers do not let us return the dresses under any circumstances. We were happy to wait until you were ready to decide what you wanted to do with your dress. While we hurt for and with you, we are limited by the means provided us by the designers we carry, as all our dresses are made to order. I want you to know while it is not the same I lost my son this year and the pain of loss is more overwhelming than anything I could have ever imagined. You have been and will continue to be in my prayers that you would be surrounded with love, support, and a comforting peace that overpowers your grief. Please accept our deepest condolences.