
Kelly
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responded with the following comments.
Hello Kelly, I am the owner of the CYNB and wanted to thank you for taking the time to write your email. I can understand your frustration with the parking and am not sure where the disconnect happened. On our website we offer two maps, one for events and one for appointments due guests needing the information of needing to know where to park when they come for an event. The parking lot map that also contains the actual address to the parking should also have been provided to you for you to include in your invitations so that there would not be any confusion. An hour prior to boarding, which is when guests begin arriving, I have a crewman tend to the front entrance of the parking lot to assist the guests as to where to park as well as how to cross PCH and where the yacht is docked. I see that Josh was the one scheduled to work the parking lot that evening and will follow up that he is doing what he needs to do when overseeing that responsibility. I completely agree with the top of the cake situation as well. The top often gets saved for weddings but would not be necessary for it to be done for a birthday. Not exactly sure what there reasoning was for it other than it was not needed but regardless will have a discussion with the staff as well. I hope you enjoyed your time on board and am sorry that these are the lasting memories of your event.