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Jewelry in Falls Church,

Charleston Alexander Diamond Importers

5924 Leesburg Pike
Falls Church, VA
Services: Jewelry | Login to save vendor
(703) 931-6200
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4.5 out of 5
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  • 100 Reviews


    Bobby Farmer

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    5 out of 5
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  • Wow...is all I can say. I can’t say enough about the service I received from Karen and John at a Charleston Alexander. Karen is so friendly and welcoming. I walked in with no idea what style, what size, or what type of diamond/ring I wanted. My fiancé gave me no hints or help prior to me going shopping. Thankfully Karen is able to match a ring with a persons style so well. She helped me pick out an individual center stone and match it perfectly with engagement setting and wedding band. It’s nice to see someone actually care about matching a ring with a persons personality, as opposed to people just wanting to make a sale. The ring turned out absolutely stunning! Words can’t describe how beautiful it is. My fiancé is absolutely obsessed with it and refuses to take it off! Lol I highly recommend going to Charleston Alexander if you’re ring or diamond shopping. I live pretty far away, but if I’m ever looking to upgrade or buy more diamonds I will 100% be making the trip... Read more

    Sandy

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    5 out of 5
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  • Charleston is a great place to purchase your engagement ring. They have great prices for your diamond and a great upgrading option. The warranty here is also great! I loved coming here and my husband did a great job picking my ring from here. He said they were so accommodating and really understanding on the decision he was making. They made sure he gained a lot of knowledge on diamonds and picked an amazing one!

    Anastasiia

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    5 out of 5
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  • If you want to find a perfect ring go to Charleston Alexander and ask for Jana. She is absolutely the best at what she does! She helped me to find a perfect stone and was very attentive and followed up with me on every stage of the process. We picked the stone and ordered it from their online website. But before my stone was shipped she did an additional quality control to make sure that it’s perfect. Unfortunately, it didn’t pass her quality check and she noticed some “cloud” inside it. Jana called me and told me about it even though I wouldn’t be able to notice it with the naked eye. She then found and ordered a different stone that was a much better quality and more expensive than the one I originally ordered but let me have it for the same price!!! When I came to pick up my ring I was absolutely in love with it! It’s PERFECT!!! Thank you Jana!!! You are the best!!!

    Brian

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    5 out of 5
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  • After spending weeks if not months researching and shopping around at many other jewelers for the perfect engagement ring, I finally visited Charleston Alexander and knew right away that I had found the right place. By this point I had a pretty good idea of what I wanted, and Duane and Mical were incredibly helpful in creating the perfect custom ring with absolutely none of the pressure or sleazy sales tactics I experienced elsewhere. They were extremely knowledgeable, attentive to detail, and flexible when it came to working with my budget. I'm also happy to say Charleston Alexander has been just as wonderful to work since this purchase. We've been back to get the ring resized as well as returning multiple times to have it cleaned and polished at no cost, even when we showed up once as they were closing the doors. Needless to say, we went back to purchase our wedding bands, and couldn't be happier with the same level of service we received. We love our rings and highly recomme... Read more

    Joseph

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    5 out of 5
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  • I purchased my wife's engagement ring, as well as both our wedding rings, from Charleston Alexander. The customer service is absolutely outstanding, as is the quality and variety for the prices. I worked with Jana Krnacova from my very first day at Charleston. Her knowledge and insight into the type of rings my wife and I wanted impressed me from the very beginning. At our first meeting, she spent over an hour introducing me to all the aspects of a diamond and how to determine what it was that I valued in an engagement ring. I provided her my budget and she actively monitored their diamond intake. Within a few weeks, she had contacted me with a ring that she thought was perfect (and well within my budget). IT WAS! I then continued to work with Jana for our wedding bands. Again, she provided outstanding service. For myself in particular, I wanted a groom's wedding band that was somewhat different from the traditional plain band. Jana found the perfect designer for me, and now every day ... Read more

    Nancy

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    5 out of 5
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  • I had been admiring my girlfriend's engagement ring for the longest time and of course asked her where her husband bought it from...Charleston Alexander! My then boyfriend now husband and I went there to check it out after our long search for my ring. I was greeted by Rick and I told him exactly what I was looking for and he knew immediately just the ring for me. I have small fingers (size 3.5) and didn't want something too overbearing. He said his wife has the same style I like and small fingers like me! He showed me the ring his wife has and I was head over heels when I saw the ring on my finger. I secretly knew that was the one! But compared to the rings my husband and I were looking at it was far out of our range. So we left and continued our search but every jeweler we went to I would always try to find a similar one to the one I saw at CA. The ring I wanted was a Tacori and the detail on their rings are so intricate, truly unique that there isn't anything like it. I had given up ... Read more

    Angela

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    0.5 out of 5
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  • Wow. I was absolutely stunned with the poor service I received. It was so dismissive and rude, that the salesman with the beard at the Falls Church location made me feel as if I had offended him somehow. I wasn't obtrusive or demanding...only wanted to take a look at two rings, before I got the sense that I was bothering him so much, that I felt I needed to leave. I am a pretty reasonable person - I am a physician in the community, a respectful human being, was casually dressed but had on a diamond encrusted Rolex and a designer bag. I am Asian..perhaps that's why he was so disgusted with me? Hard to know. Mind you, there was not a soul in the entire store, which was sparse with inventory and the displays were peeling and in a disasterous state. They must be going out of business?

    ying

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    0.5 out of 5
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  • I took my ring to get resized, I confirmed in store when dropping off the ring with Karen twice that it should be sized up to 4.5. A week later, I check the receipt to confirm pick up date and see that she wrote down 4.75. I called CA to inquire about the discrepancy, they had not started work on my ring and states that their notes say 4.75 but will correct on their end. When my fiancé calls to confirm the ring will be ready for pick up, he is told “Yes, we are working on it now, it will be sized up to 4.75 and ready at 4pm today”. Truly unbelievable, they not only made the same mistake again but also started working on it on the very last day! What was the point of leaving the ring for two weeks? We were assured by manager that the ring will be 4.5 and prongs will be fixed. When we went to pick up the ring, there was a significant scratch on the band which I had them buff out. This wasn’t done without advice from Karen, who lectured me about how rings are meant to b... Read more

    Edward

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    0.6 out of 5
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  • I would shop somewhere that cares about you, the customer and your needs instead of the money your spending or they are receiving from your pocket. Well, i was about to spend my budget of $15k on a wonderful wedding set this weekend, BUT , i just saw the news clip about John S. in DC at this business and decided to shop somewhere else instead of giving this company even $15.00 of my money. To bad that they no doubt put $ in front of customer svc. $15k to bad. I don't know about you, but customers money is better spent with a company that cares about you more then the mighty dollar bill.

    Mavis

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    4.8 out of 5
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  • Loved Charleston Alexander and Karen! Looking for an engagement ring can be such an intimidating process but I am so thankful that I discovered this store. I couldn’t have been more pleased with my experience. The search for an engagement ring began earlier this year as my partner and I looked for a jewelry store. As a same-sex couple, we were somewhat apprehensive and even debated if we should call stores in advance to see if they had any experience with lesbian couples. We tried two reputable stores before this one and had a lukewarm experience. We found Charleston Alexander online after a search for stores near us that carried the Sylvie engagement ring line. We did not call in advance but it turns out that was not necessary. As soon as we walked through the door, we were greeted in a very professional and polite manner and Karen guided us through the variety of options. She educated us on the options for rings and types of diamonds. Karen was very patient as we tried on a var... Read more

    Samantha

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    4.7 out of 5
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  • After a search of 6 months, i finally went to Charleston Alexander following a friends advise to upgrade my wedding ring set after celebrating 10 years of our married life. I was greeted by Rick at the showroom in Falls Church. He was friendly and yet professional. Rick asked me about my budget and gave me an honest opinion of what i would get. He showed me a couple of stones and the next day i returned with my husband. I finalized on a G color with SI1 clarity. In about three weeks, i had my solitaire and matching band. He gave me a fantastic deal. Rick was answered questions promptly and was spot on in helping me chose my rings.

    Sarah

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    4.6 out of 5
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  • I love my Tacori set!! Mical was wonderful in helping my husband and I select our rings, and the store has an amazing selection. One employee there was rather rude upon picking up my rings (lady with dark hair and glasses, don't know her name), so I would recommend Mical, but I can't exactly speak for the other employees there.

    Kimberly

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    4.9 out of 5
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  • They have a great selection of rings and provide stellar customer service. We got the engagement ring from there as well as both of our wedding bands.

    User4373386

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    4.9 out of 5
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  • I was recommended to here by several friends who had also purchased their engagement/wedding bands here. We went to CA hoping to get a better idea of styles of engagement rings - and ended up leaving with the one I loved (many months later). We made several visits and each time were greeted with wonderful service. Though we had a bit of a break in between finding the ring and finally getting it - the staff helped us in any way they could to make the process easier. I truly love my ring and cannot thank the staff enough for their help!

    User4080851

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    4.5 out of 5
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  • They had great customer service and a great selection of rings and diamonds!
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