
Keith Van Wagner
reviews
Quality of Service: | |
Responsiveness: | |
Professionalism: |
Value for Cost: | |
Flexibility: |
I have been holding off on writing a review of Carlton Oaks for over a year, because I was hoping that the management would finally "do the right thing." In September 2018, my now wife and I were married there and had a beautiful ceremony. The management contractually failed to meet their obligations on keeping the venue open, and after months of requesting they reimburse us the appropriate amount we took them to small claims court and won. Since then, they have ignored all communication and refused to refund the amount they did not provide services to us. While the venue was great, the customer service was so pathetically lacking that I would never recommend this venue to anyone else. In case there is any confusion as to which guest left this review, this is Keith. Feel free to pay the court judgment at any time.