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Event Rentals & Photobooths in Healdsburg,
(707) 431-3500
Overall Rating
4.7 out of 5
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  • 74 Reviews


    User2462521

    reviews
    5 out of 5
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  • You absolutely cannot go wrong with Encore Events Rentals! I have had the pleasure of working with Encore for the past five years as an event and wedding venue site coordinator. When it was my turn to be the bride, there was no question my husband and I would use Encore. From their mix of classic and current on trend and unique rentals to their top notch customer service, we experienced as clients what I have always experienced as a colleague. This is a family-run company with a strong team of friendly, capable professionals. I cannot endorse them enough, as a fellow wedding professional and a highly satisfied bride!

    Kylee

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    5 out of 5
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  • Encore has so many great selections for everything! They helped me so I wasn't overwhelmed and were so much help. They were on time, helped set up certain things and everything looked amazing!

    responded with the following comments.

    Kylee, thank you for making the time to post a review. We're so happy YOU'RE happy! It was a pleasure assisting you!

    User3505845

    reviews
    5 out of 5
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  • I had a very specific vision for my DIY rustic, elegant, barn wedding in wine country and thanks to Encore I was able to pull off the wedding I had always imagined. They offer a great variety and all of their rentals were in great condition. Our guests are still complimenting us on our decorations. The fact that Encore made everything look amazing at the wedding is one thing, but what really compelled me write this review is my experience working with Shelly. She made my experience with Encore awesome. I changed and adjusted my order probably 20-30 times over the course of 6 months and she was so patient and accommodating, always responding immediately and wanting to make sure I had everything I needed. She treated our rental order as if it was for her own wedding. Her attention to detail was so great she even caught the mistakes I made or rentals that I needed but overlooked, and offered to make further adjustments. We even realized a few of the encore rentals got put in one of our pe... Read more

    Octavia

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    5 out of 5
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  • Jenna was so helpful! Very professional and on top of things! My order changed many times and she was always patient and understanding. Loved working with her.

    Danielle

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    5 out of 5
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  • Sara was our contact, she was amazing! Helped us with decisions and was always quick to return messages. Thank you Encore! You helped to make our wedding absolutely perfect!

    User4184514

    reviews
    5 out of 5
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  • Encore was so helpful in assisting me with determining what I needed to rent for my wedding. They made a seemingly overwhelming task manageable and seamless. I mostly worked with Jenna, who was wonderful!

    Chris

    reviews
    5 out of 5
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  • Encore Events (and especially Sara Sugrue) made our wedding planning easy and painless, offering lots of advice and options to help us focus in on the perfect selections for our tastes. As the date got close, we found out that our venu had been book for a late night event the day before our wedding, so we wouldn't be able to set-up the night before as we'd planned. Sara assured us that everything would be delivered on time (8am on a Sunday morning) and set up in time. Sure enough, the delivery arrived just before 8am and they went to work, finishing in plenty of time for the florist to finish the final touches before the 1pm wedding. Everything was perfect and we've already referred friends who wanted to know who we used. Thanks again Sara and Encore Events. You all really know how to do this right!

    User4169659

    reviews
    5 out of 5
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  • Great service and very flexible with all of my changes. I will use encore again in the future!

    C

    reviews
    5 out of 5
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  • We loved working with encore! They were friendly, professional, and accommodating to us and our rather unusual wedding.

    User4092963

    reviews
    5 out of 5
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  • Encore went above and beyond to make sure our event rentals were perfect. Greg measured and set us up with just the right tent set up which we were grateful for. I couldn't be happier with all of the staff and Encore.

    User4199912

    reviews
    5 out of 5
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  • Our son was getting married at an area winery and we were having the rehearsal dinner at the house that we were renting. I was happy to find Encore so close to the house and found the staff to be very helpful in taking my order for tables, chairs, and glassware. When my husband arrive for pick up the staff once again assisted in loading the rented items and did the same upon their return. I felt the prices were comparable to those back in Pittsburgh, PA Over all we were very happy with the product, service and cost.

    Ny

    reviews
    2.8 out of 5
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  • I rented gold chiavari chairs, gold flatware, votives/tea light candles, mushroom heaters, a black and white dance floor and festival lights for my outdoor wedding from Encore Rentals. I was extremely excited by all of their portfolio of options, many of which are very styled and expensive looking. Customer service was very helpful, sending me pictures from the warehouse and always very responsive. All of the items at my wedding looked very nice, however the prices are very expensive and their service fees and other fine print are pretty ridiculous. I was charged an additional fee for setting the seating pads on the chairs, the day of my wedding, even though I had paid to set up the chairs (apparently adding the pad and removing is extra). Also, they will charge half of your whole rental if there is any food left on your silverware. You have to be extremely detailed with any of your day of crew setting up and cleaning up and if not, they will surely charge you. Overall, everything look... Read more

    responded with the following comments.

    We would like to thank you for your feedback and are very sorry for your experience. We take this feedback very seriously. We strive to achieve full customer satisfaction and have followed up with our team. We would love the opportunity to work with you again.

    User4168809

    reviews
    1.5 out of 5
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  • I called several times and never heard a response, I had to continue to call to f/u for the quotation and services. When I sent over the order to have processed a month ahead and time and then the week before the event was advised that you did not have the order and had to charge extra so that I could get the items that we had requested. I had to call an additional 3 times that day to confirm that you guys were able to confirm the date and the pickup time and drop off. I would NEVER recommend your services to someone else, it was a horrible experience. I don't know what you want below, I would not recommend Encore to anyone.

    responded with the following comments.

    We would like to thank you for your feedback and are very sorry for your experience. We take this feedback very seriously. We strive to achieve full customer satisfaction and have followed up with our team. We would love the opportunity to work with you again.

    Lori

    reviews
    3.5 out of 5
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  • only reason I rated this way was because of the fact that we had to go to Healdsburg to pick up items after we had done all business with the Petaluma location. If we had be informed I would of rated different. But after the event it was handled very easy and no hassle

    tara

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    4.4 out of 5
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  • Great company, and easy to get ahold of when needed.

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