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Transportation in Brooklyn, NY,
(212) 220-3856
Overall Rating
4.0 out of 5
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  • 30 Reviews


    Kelly

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    5 out of 5
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  • We had a destination wedding at the beach on a holiday with family members needing to get from 2 different hotels to our venue and back. We also had older relatives who have a hard time getting around, especially with stairs. However, we had a small number of people we needed to transport (23). So we knew it would be tough to meet all that criteria and still be affordable. The first quotes we got from businesses began to make us rethink the shuttle idea because the transportation that lasts 15 minutes should not be more than the photography that takes place over 5 hours! Luckily, we ran across Buster and all was settled. We ended up talking to a REAL PERSON (shocking, I know) who listened to our needs and arranged everything for us. The day of our wedding our driver Anthony showed up dressed to the nines, super friendly, with a sign in the front window of the shuttle for our guests. He greeted each person as the came in, helping any elderly people that needed help, engaged in friend... Read more

    Dan Francesco

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    5 out of 5
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  • Buster communicated very well leading up to my wedding day to ensure I was not worried about my transportation. No issues whatsoever!

    Laura

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    5 out of 5
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  • We knew that with over half the wedding being out-of-state, we were going to need transportation. All in all, we booked five different vehicles through Buster for our wedding weekend. Every vehicle I rode in was clean and the drivers were so friendly. The platform to book travel was easy. The only thing we had a little trouble figuring out was how to add multiple points of contact if needed (we ended up just writing a note). One guest mentioned that the driver of their vehicle didn't seem to know exactly when/where they needed to go, but overall everything went smoothly.

    Jamie

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    5 out of 5
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  • I spent a long time researching transportation options for our wedding but once I found Buster it took me all of 5 minutes to decide that this was the company I would use. Their website makes everything SO easy and it was cheaper than all of the local options I had researched independently. I had some questions about the service and called their customer service line and left a message and got an immediate response and even a discount code to use if I chose to move forward with the booking. It was all just so convenient. In the days leading up to the wedding they reach out frequently to ensure everyone is still on the same page and on the evening of our wedding they showed up on time and provided excellent service. I would use Buster again in a heartbeat.

    Connie McGowan Marzin

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    5 out of 5
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  • We used Buster for transportation from a hotel to the venue for my daughter’s wedding and then for a day after bus trip for a large group to downtown Denver. The up front support by Buster staff online, via email and telephone was super- efficient and prompt. The buses used were very clean and nice and the drivers were professional and friendly. I would definitely recommend Buster and would use them again.

    Rachel

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    5 out of 5
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  • Everything went smoothly! Buster was very easy to communicate with! Buses were clean and drivers friendly!

    Alba

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    4.2 out of 5
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  • This website made transportation quotes for our wedding so easy! It was effortless which made me quite happy since some vendors are hard to get ahold of.

    Laura

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    3 out of 5
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  • The biggest issue with Buster is they don't give you any contact information until the evening before so as I was running around before my rehearsal dinner, I finally got the contact information and was able to call them to let them know what time they were leaving the hotel with guests before the wedding. That worked out fine. But then one guest got sick and the buses were back at the hotel so I had to call them back to the venue to pick her up and take her back. For some reason they AGAIN stayed at the hotel! So when the wedding ended, no one had transportation. I called and got them back but everyone had to wait around for about 30 minutes. It just didn't make sense to my why they kept going back. It could have easily been remedied if I was able to send them an e-mail or text a couple days in advance. That said, the drivers were very nice and the buses were a great quality. We also had a limo which was great and we had no issues with them.

    Jacqueline

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    4.6 out of 5
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  • We got a sprinter van for the wedding party, and it was incredibly easy to use the website to reserve it. I did notice that some other vans I was looking at was no longer available the longer I waited to reserve, so act fast! It was easy to keep adjusting the itinerary until we got charged, which was only a few days before the wedding, and I got some help from someone on the team to determine if I needed a one-way or shuttle service. Super happy that the fee includes gratuity - it's one less thing to stress and worry about on the big day. If I could do it over again, I would pad more time to the transportation. Traffic is a nightmare...

    Jessica

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    1 out of 5
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  • I am leaving my EXACT conversation (minus personal information) with BUSTER below. I had 2 buses for my wedding and neither bus showed up/completed half the trip and I received $100 back and a 10% discount code (spent over $2K with them). RIDICULOUS. They did not even address the fact that even if their bus was "on site" we had the incorrect phone number and nobody saw them/could get a hold of them to get on the bus. I do not recommend using them at all, they are not customer focused - I sent them one note and never received a response so had to send a 2nd note and received a response. WHAT I WROTE TO THEM: I sent this message 2 days ago through my trip manager and have not heard back so I am sending it again through your support e-mail. Hello, I wanted to request a refund or at least a partial refund. I had two trips booked through Buster on October 6th, 2018 which was my wedding day and both buses failed to arrive at both pick up locations. We were informed that the bus that... Read more

    responded with the following comments.

    Hello Jessica, I am so sorry to hear our service did not live up to your expectations. We appreciate you taking the time to provide such honest feedback as this helps us work more efficiently. Our service, while technically “in the middle” isn’t simply hands-off; especially on the day of your trip. There is a series of checks that happen before your trip in order to make sure it goes smoothly. Even with all the perpetration still, sometimes things happen; vehicles break down, drivers are switched, traffic snags, weather doesn’t cooperate. Rest assured, Buster conducts an extensive review of each reservation to ensure your trip goes as smoothly as possible. When issues come up, we work with customers and our transportation providers to cooperate on a resolution. As you have detailed in your review, two issues impacted the start of your reservation: 1) The vehicle to Mechanicsville, MD experienced a mechanical issue and required immediate replacement; 2) Your assigned point of contact for the day (Michelle) incorrectly released your passengers from the King George, VA location despite the fact that the recorded GPS showed the driver was staged at/near the pick up location starting at 2 PM (1 hr and 30 mins early). Please note, this was also the assigned lead driver who was in touch with your contact (Michelle) and reported the issue with the Mechanicsville, MD location bus. Buster works to ensure that communication is as seamless as possible and reached out to Michelle via recorded text message at 2:30 PM and provided the correct name and cell phone number for both your drivers, including the driver which you report was not communicated. We apologize that you did not ultimately agree with your operator's refund decision on Oct 18, 2018, however, our team did not receive any follow-up communication from you to dispute the refund determination. We know we can not give you back the experience you missed out on and would be happy to provide a copy of all messages sent to your point of contact (Michelle) for your records. We’re confident we can provide an easier and better choice when you need to book ground transportation for a future event and hope you would give us a chance to make up for your poor experience. Feel free to reach out to our team at [email protected] or 212-220-3856 and we'd be happy to discuss more!

    Sue

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    1 out of 5
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  • Absolutely horrible experience. My husband booked three buses through Buster for our wedding day. One bus was to transport the bridal party during the day and that was done very well. However, the end-of-night transportation was an utter nightmare! We ordered two buses to shuttle our guests from New Jersey to the hotel and after-party (both which were in Manhattan). BOTH BUSES LEFT BEFORE THE WEDDING ENDED AND BEFORE SCHEDULED! One bus left 15 minutes before it was scheduled to, (despite one of my bridesmaids urging the driver not to leave early because all the guests had not come out of the venue.) And we never even SAW the other bus -- and we later found out, the bus driver showed up and left more than 30 minutes before it was scheduled to! Because both buses left before the wedding was over, we had about 70 people waiting at the end of the night in front of the venue. We were frantically calling both drivers, but no one picked up. Our guests had to call Ubers and Lyfts to g... Read more

    Meghan

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    1.6 out of 5
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  • I'd like to say it was helpful having Buster being the middleman, and I thought it might be when I received a lack of communication with the shuttle company. I had an issue with a bus that shut down during our service. After returning from our honeymoon I reached out to Buster and connected with one of their reps who seemed like he was very interested in beginning an investigation on what happened. Apparently, Buster require reports if a bus shuts down and action thereafter. No report, weird. A week later without any follow up I receive a random email with "Americanstar Tours has finalized your trip total at $2,823.30. You'll get $300.00 back since your trip didn't include many tolls or parking fees. Woot." Random? I thought, there is no way they feel 10% refund is sufficient. So I follow up. No response. So I follow up again a week later. Finally, I receive this: "Hi Chelsea," (Side note, my name is not Chelsea) "Thank you for giving Buster the opportunity to further r... Read more

    Melissa

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    1.1 out of 5
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  • Used this company for my wedding and would I’ve them zero stars if possible. The limo was unbearable warm inside and they blamed this on the fact that the limo was black and it was a warm day. Don’t waste your money at this company!! Terrible customer service. I paid nearly $500 to sweat in my wedding dress for 20 minutes.

    Daniel

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    4.4 out of 5
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  • I used Buster for my wedding transportation for my out of town guests. Just hire Buster, seriously. Here's the thing: Buster is a company that acts as an intermediary much in the same way that like ebay would, in that there is an added cost of doing business since Buster and ebay bring the marketplace to you. Could you find a better price going straight to the source transportation provider? Probably. But, trust me, the ease and convenience of Buster finding you a provider far outweighs the cost hit. Buster is by FAR the easiest place from which to receive a quote. Almost every other company needs a) you email address or b) you to call them and waste time being upsold. Buster gives you the quote instantly on their website with only the itinerary information entered. Beyond that, the website's interface allows you to plan your trip stop by stop and choose from an entire menu of different vehicles available. They are so far ahead of their competition in this respect it's not even clos... Read more

    Michelle

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    4.5 out of 5
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  • Easy online booking and responsive customer care

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