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Dress & Attire in Los Angeles, CA,
(323) 538-0608
Overall Rating
4.4 out of 5
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  • 117 Reviews


    Cammy C

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    1.4 out of 5
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  • Got delivered a dress with a huge gap in the back and contacted their customer service who apologised and re-delivered a dress. The second dress that arrived also had a hole, and so I asked again, what can we do. They apologised and sent another dress. Third time's the charm? Not with Birdy Grey. The third dress also has a hole - when I contacted them the third time, they retracted all their apologies and instead said the dress was "made that way to help the material not pull during sitting". And now they're starting to ignore my emails. I referred them to their own photos and videos on their website and nowhere does it show that there's a hole in their dresses. They must think that their customers are gullible enough to eat up anything just so they can protect themselves. *I do have photos/screenshots and email evidence to back up all my claims if needed.

    responded with the following comments.

    Thank you for taking the time to provide your feedback, Cammy. I’m so sorry for the miscommunication. Our keyhole construction at the skirt is intentional, as it reduces the number of layers around the zipper to allow for a better glide. I can see that you’ve been in touch with our Customer Experience team and I’m so happy we were able to resolve this. xx

    Tania Alfaro

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    1 out of 5
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  • International bridesmaids avoid buying at Birdy Grey. Im a maid of honor that bought most of the bridesmaids dresses in Birdy Grey and I can only say im quite disappointed. I chose Birdy Grey due to the great customer reviews but it turn out to be disappointing. I would not recommend buying from this site if you live outside the US. As I was an international shipping with no allowed returns I took EXTREMELY care of measuring myself to pick the right size. I bought most of the dresses in May 2020, however, mine was out of stock and only be able to be shipped until July 2020. In some point in time, the Birdy Grey site was updated saying that my dress was now fitting big, this information was never given to me as I bought the dress with the previous size chart. The dress arrived, and it fits HUGE! After inquiring with Birdy Grey with my options they said they could not do anything because of their no return in international shipping policy. I find this is ridiculous as they are the ones t... Read more

    responded with the following comments.

    Thank you for sharing your feedback with us, Tania. We are so sorry to hear that you are not satisfied with Birdy Grey. If you have time, our Customer Experience team will be reaching out to help resolve this situation. xx

    Amara Walsh

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    1 out of 5
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  • I was attracted to the cheap prices but the poor quality of the dresses is very clear. I’d suggest spending a bit more for better quality.

    responded with the following comments.

    Thank you for taking the time to provide this feedback, Amara! We pride ourselves on providing quality products for an affordable price. We are so sorry to hear you are not pleased with the quality of your dress or our service. In looking into your account, we see there some last-minute change requests made that our system was not able to process in time for your deadline. We are so sorry, we have since updated our processing time as we understand the time-sensitive nature of weddings. We truly value your feedback as it helps to continue to improve as we grow! x

    Jennyfer Hubac

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    5 out of 5
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  • Birdy Grey is really responsive when it comes to inquiries. I had to ask about my measurements being quite in the middle of their size charts. Their online support is really helpful and very reliable. It's also nice that they have a video on how to measure because it gets too confusing if you only read it through text. I like all their design and the whole process is pretty fast! I got my order in about 2 weeks considering I had it purchased the day before their holiday off. As for the dress, it's really nice and elegant and most important is the affordable price! I hope they get more color choices and designs, they are all pretty!

    responded with the following comments.

    Thanks so much for the sweet words Jennyfer! We are always looking to the future to add new styles and colors! Can't wait to see pics of your bride squad :)

    Molly Phillips

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    5 out of 5
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  • Absolutely LOVE the convertible dress! So many options and ways to wear that there is sure to be a way that fits every body type and everyone's style! Definitely follow the size charts though, the dresses run a little big

    responded with the following comments.

    Thank you so much for the kind words about our convertible options Molly!! We are currently working to improve our sizing, so we do appreciate your feedback about that. So happy to hear you loved your gown! xx

    Shannon Togher

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    5 out of 5
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  • I have yet to wear my bridesmaids dress but my interactions with Birdy Grey have been fantastic. My sister’s wedding had to be rescheduled due to Covid-19 and therefore she decided on changing the dress colorS to match the season. The Birdy team really worked with me to find a solution due to the circumstances and I have nothing but praise. The quality of dresses seem great and very versatile.

    responded with the following comments.

    Thanks for the kind words Shannon! We are happy to help during this difficult time and can't wait to see you and the rest of the ladies in our dresses. Stay safe out there! x

    Nicole Gutierrez

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    5 out of 5
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  • I had my bridesmaid’s pick whatever style dress they wanted under Bird Grey’s blush collection and I am not going to lie I was very nervous not knowing which dress they would pick and if all the styles would look good together but on my wedding day I was blown away with how amazing and beautiful all of my bridesmaids looked! One of my bridesmaids was even pregnant and she rocked her dress with her adorable baby bump. All my bridesmaids loved their dresses and loved the functionality of the convertible dress. I am so happy I chose Brid Grey for my bridesmaid dresses. I highly recommend them!

    responded with the following comments.

    Hi Nicole, thank you for sharing your experience with us again! We love to hear your feedback and sounds like you really enjoyed Birdy Grey. Your bridesmaids look amazing in their Birdy Grey dresses and the photo is stunning! xx

    Kyla Murray

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    5 out of 5
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  • My bridesmaids looked gorgeous in their Birdy Grey dresses. The girls wore a combination of Taupe and Sandy Taupe and I loved how the hints of soft pink came out in the Taupe color. All the girls were comfortable and so happy with the price!

    responded with the following comments.

    Thanks for sharing, Kyla! You all look absolutely stunning and we love the combination of colors chosen. 

    Taylor Catron

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    5 out of 5
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  • My bridesmaids bought their dresses from Birdy Grey. They were great prices and quality! Turned out great for my wedding. Would 10/10 recommend!!

    responded with the following comments.

    Hi Taylor, thank you so much for sharing your experience with us. Your photos are stunning! You all look amazing. We're so glad you love our dresses just as much as we do! xx

    Cassidie

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    5 out of 5
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  • This is the only place to get bridesmaid dresses! Look no further! They are priced perfectly and have sales and the styles are gorgeous and they keep expanding their colors so you are bound to find something you like and your bridesmaida will love!

    responded with the following comments.

    Thanks for your kind words, Cassidie and can't wait to see pics from the big day! We're always looking for new styles and colors to accommodate all brides, and have some exciting launches around the corner, stay tuned :)

    Marissa Sotelo

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    5 out of 5
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  • Birdy grey has really nice dresses for an affordable price. So many of these dresses are simply stunning and could be worn on more than one occasion. Highly recommend!

    responded with the following comments.

    Thank you for the kind words Marissa! We can't wait to see pics from the big day, we're sure everyone looked amazing :)

    Kristi Shevkun

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    5 out of 5
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  • I'm obsessed with the dresses! I have bridesmaids all over the country but picking a color and having them select dresses has been a breeze. The dresses are gorgeous and very high quality - I'm actually tempted to buy myself one of the dresses just to keep. Returns and exchanges have been a breeze - a few of the girls needed to change the size they originally ordered. They got the correct size within a week of sending the other size back. Highly highly recommend!

    responded with the following comments.

    Thanks for the kind words Kristi! We love to hear when ladies are as obsessed as we are! We say give in to temptation and treat yourself :)

    Lisa Baranowski

    reviews
    5 out of 5
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  • I ordered a gown back in October for a wedding I am in on March. First, the $10 discount didn’t apply so I sent an email and within hours I got a response and my account was credited $10. I was very pleased because I figured it would be awhile to hear back. Then I got the dress and it was well made for the price. I also got it quickly even though the dress was in backorder. In late December I found out I was pregnant and realized I would likely need a bigger size. I called in January and got right through to Shelly. I told her my situation and asked if there was anyway I could do an exchange. She said they are a women ran company and they try to implement exceptions when they can and she sent me the return label AND ordered my new dress for me. It was so easy and such a great experience! Birdy Grey is such a convenient and affordable site to get dressed from.

    responded with the following comments.

    Thanks for the kind words Lisa! We are happy to hear that you received the level of service that we strive to achieve and that you loved your dress as much as we do! x

    Serena Montsma

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    4.6 out of 5
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  • We used Birdy Grey for our bridesmaid dresses and groomsmen ties. The girls were all very impressed with the quality of their dresses, but all had to have alterations done because they were very, very long. I was less impressed with the groomsmen ties because they took so long to come in (an issue I’m sure is due to COVID). I was literally emailing customer service to cancel the ties because they were backordered again when they miraculously shipped. Once they arrived, I was very happy with the quality and color of the ties matching the bridesmaid dresses. If you go with Birdy Grey, definitely order with plenty of time to spare to allow for backorders and alterations. Overall, I was satisfied with our purchases and everyone looked great on the day of the wedding!

    responded with the following comments.

    Thank you for sharing your experience and photos with us! We're so sorry about the delays, but are glad to hear they arrived in time. You all look absolutely incredible!

    Katerina Smith

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    3.4 out of 5
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  • I picked this brand for my bridesmaids dresses and they're all very happy except the dress I got for my maid of honor. This will be my third time returning it due to stains on it. The first one had a discoloration stain on the top, the second a discoloration stain in the middle, and this third one a very small dark stain on the top that is visible when wearing the dress. Unfortunately, while I have been recommending this brand to people I wouldn't do so anymore, because it has been very inconvenient returning it and not being able to get alterations done yet. The last time I asked them to make sure there were no stains - I am not sure how it could have been missed as it was the first thing I noticed when opening the package. Apart from the stain, the dress is beautiful and high quality. Update: I wanted to update this review since I just received my 4th replacement dress and it has a small tear in the front (small but very visible). I wish they had some sort of quality con... Read more

    responded with the following comments.

    Hey Katerina, Thank you for taking the time to provide this feedback! We are happy to hear that despite your quality issues, that your party is happy with their dresses. We are so sorry for your continued quality issues. We will be doing a deeper dive into this with our quality team so thank you for bringing this to our attention. We see that our support team is working to resolve this with you, and hope that we are able to turn this around for you quickly! xx
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