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Dress & Attire in Los Angeles, CA,
(323) 538-0608
Overall Rating
4.4 out of 5
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  • 126 Reviews


    Cammy

    reviews
    1.4 out of 5
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  • Got delivered a dress with a huge gap in the back and contacted their customer service who apologised and re-delivered a dress. The second dress that arrived also had a hole, and so I asked again, what can we do. They apologised and sent another dress. Third time's the charm? Not with Birdy Grey. The third dress also has a hole - when I contacted them the third time, they retracted all their apologies and instead said the dress was "made that way to help the material not pull during sitting". And now they're starting to ignore my emails. I referred them to their own photos and videos on their website and nowhere does it show that there's a hole in their dresses. They must think that their customers are gullible enough to eat up anything just so they can protect themselves. *I do have photos/screenshots and email evidence to back up all my claims if needed.

    responded with the following comments.

    Thank you for taking the time to provide your feedback, Cammy. I’m so sorry for the miscommunication. Our keyhole construction at the skirt is intentional, as it reduces the number of layers around the zipper to allow for a better glide. I can see that you’ve been in touch with our Customer Experience team and I’m so happy we were able to resolve this. xx

    Elise W.

    reviews
    5 out of 5
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  • I was so happy with BirdyGrey for several reasons. 1. They really have a strong selection for every body type. 2. THE PRICE!! My dress was only $50 from a sale they were having! 3. CUSTOMER SERVICE! I bought my dress prior to COVID, my friend rescheduled her wedding. After losing weight over the year, I didn't fit in the dress. BirdyGrey let me return the dress over a year later for a smaller size with no fees attached. SO amazing. I couldn't recommend them more!

    responded with the following comments.

    Thank you so much, Elise! We are so happy to hear that you had such a great experience with our dresses and our Customer Experience team! Cheers x

    Katlyn

    reviews
    5 out of 5
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  • I had an incredible experience ordering from Birdy Grey! My cousin will be getting married next year and I ordered my dress to do a quality test run. Delivery was INSANELY fast (it came almost 3 days sooner than expected), and the quality is incredible. I didn't want to take my dress off after I tried it on! So comfortable and gorgeous - I can't wait to wear it on her big day :)

    responded with the following comments.

    Katlyn, our Jane Dress looks GORGEOUS on you! Thank you for the amazing feedback, we can't wait to see pics from the wedding! xx

    Jennyfer H.

    reviews
    5 out of 5
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  • Birdy Grey is really responsive when it comes to inquiries. I had to ask about my measurements being quite in the middle of their size charts. Their online support is really helpful and very reliable. It's also nice that they have a video on how to measure because it gets too confusing if you only read it through text. I like all their design and the whole process is pretty fast! I got my order in about 2 weeks considering I had it purchased the day before their holiday off. As for the dress, it's really nice and elegant and most important is the affordable price! I hope they get more color choices and designs, they are all pretty!

    responded with the following comments.

    Thanks so much for the sweet words Jennyfer! We are always looking to the future to add new styles and colors! Can't wait to see pics of your bride squad :)

    Sierra G.

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    5 out of 5
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  • I ordered two dresses at the amazing price of $99 each and when they came they fit like a glove. I feel beautiful!! Fantastic company. Will purchase again.

    responded with the following comments.

    Hi Sierra, thanks so much for your feedback! We're so happy you had such a great experience with our dresses! Cheers xx

    Natasha H.

    reviews
    5 out of 5
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  • Great selection of dresses and in the most gorgeous emerald color for my wedding!

    responded with the following comments.

    Thanks for your review, Natasha! We're so happy to hear that you loved your dresses and the colors for your wedding!

    Kaitlin O.

    reviews
    5 out of 5
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  • We used Birdy Grey for our bridesmaid dresses & groom / groomsmen ties - they were so great! The bridesmaids loved being able to pick their dresses based on their style / fit, and especially loved the convertible dresses. They all also loved how the dresses fit, that most had pockets, and said Birdy Grey was super responsive if they had questions on sizing! Great option to also order the ties for the groomsmen to make sure they matched. Everything was very affordable and we'd highly recommend to anyone!

    responded with the following comments.

    Thank you for your review, Kaitlin! We are so glad to hear you had great experience shopping with us.

    Rachel P.

    reviews
    5 out of 5
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  • Birdy Grey was perfect!!! All of my girls were spread out, so I was able to give them a color and they were able to pick the style that suited them best. So affordable and everyone’s dress had pockets!!!

    responded with the following comments.

    Hi Rachel, we're so happy that you had such a great experience with us and loved our dresses just as much as we do! x

    Molly P.

    reviews
    5 out of 5
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  • Absolutely LOVE the convertible dress! So many options and ways to wear that there is sure to be a way that fits every body type and everyone's style! Definitely follow the size charts though, the dresses run a little big

    responded with the following comments.

    Thank you so much for the kind words about our convertible options Molly!! We are currently working to improve our sizing, so we do appreciate your feedback about that. So happy to hear you loved your gown! xx

    Shannon T.

    reviews
    5 out of 5
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  • I have yet to wear my bridesmaids dress but my interactions with Birdy Grey have been fantastic. My sister’s wedding had to be rescheduled due to Covid-19 and therefore she decided on changing the dress colorS to match the season. The Birdy team really worked with me to find a solution due to the circumstances and I have nothing but praise. The quality of dresses seem great and very versatile.

    responded with the following comments.

    Thanks for the kind words Shannon! We are happy to help during this difficult time and can't wait to see you and the rest of the ladies in our dresses. Stay safe out there! x

    Tania A.

    reviews
    1 out of 5
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  • International bridesmaids avoid buying at Birdy Grey. Im a maid of honor that bought most of the bridesmaids dresses in Birdy Grey and I can only say im quite disappointed. I chose Birdy Grey due to the great customer reviews but it turn out to be disappointing. I would not recommend buying from this site if you live outside the US. As I was an international shipping with no allowed returns I took EXTREMELY care of measuring myself to pick the right size. I bought most of the dresses in May 2020, however, mine was out of stock and only be able to be shipped until July 2020. In some point in time, the Birdy Grey site was updated saying that my dress was now fitting big, this information was never given to me as I bought the dress with the previous size chart. The dress arrived, and it fits HUGE! After inquiring with Birdy Grey with my options they said they could not do anything because of their no return in international shipping policy. I find this is ridiculous as they are the ones t... Read more

    responded with the following comments.

    Thank you for sharing your feedback with us, Tania. We are so sorry to hear that you are not satisfied with Birdy Grey. If you have time, our Customer Experience team will be reaching out to help resolve this situation. xx

    Jessica

    reviews
    1 out of 5
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  • Their size chart is not accurate. They only want to fill your order, so will send you any size dress that is in stock and sew the requested size tag on. The $100 dress either needs to be returned for a restocking fee and reordered only to then spend over $150 on alterations to make it fit. DO NOT BUY. Go with a designer dress who will work with you and your bridesmaids. The cost will end up being the same.

    responded with the following comments.

    Hi Jessica, thank you so much for sharing your feedback! We're so sorry that you were not satisfied with the service of Birdy Grey. If you have time, please reach out to [email protected] where we will be more than happy to help.

    Evelyn P.

    reviews
    1.2 out of 5
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  • I ordered a dress and paid $55.00 to express ship it in 3 days. 10. days later, the dress has not arrived, my event is now passed and Birdy Grey will not refund my money. So I have no dress, I'm $160.00 out of pocket and canceled the photo session I had planned with my partner. We are planning a big wedding this year with 15 bridesmaids. I will definitely be going somewhere else to find quality service with a company who will actually produce a product!

    Amber W.

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    4 out of 5
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  • Overall, the dresses were beautiful and the quality was great. They did get a few orders wrong but managed to fix them in a timely manner

    Serena M.

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    4.6 out of 5
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  • We used Birdy Grey for our bridesmaid dresses and groomsmen ties. The girls were all very impressed with the quality of their dresses, but all had to have alterations done because they were very, very long. I was less impressed with the groomsmen ties because they took so long to come in (an issue I’m sure is due to COVID). I was literally emailing customer service to cancel the ties because they were backordered again when they miraculously shipped. Once they arrived, I was very happy with the quality and color of the ties matching the bridesmaid dresses. If you go with Birdy Grey, definitely order with plenty of time to spare to allow for backorders and alterations. Overall, I was satisfied with our purchases and everyone looked great on the day of the wedding!

    responded with the following comments.

    Thank you for sharing your experience and photos with us! We're so sorry about the delays, but are glad to hear they arrived in time. You all look absolutely incredible!
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