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Dress & Attire in ,
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4.3 out of 5
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  • 692 Reviews


    Kaitlyn O'Hagan

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    5 out of 5
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  • I said yes to the dress at BHLDN last weekend and I cannot speak highly enough of my experience. The space itself is open, filled with light, and has lots of room for you and your friends/family to spread out and browse the dresses. We were immediately offered water/wine, setting the tone for a fun-filled hour. The two women who assisted me, LE and Laura, were both bubbly and kind, making sure I felt very comfortable as they helped me in and out of gowns in the dressing room. I had come into my appointment worried I wouldn’t feel beautiful in anything I tried on (I wear a street size 12). Instead, I felt great in every dress. LE and Laura were incredibly affirming and did a great job clipping the dresses (when necessary) so I got a good sense of what they would look like when tailored to me. I was in love with the first dress I tried on, which I revisited at the end of the appointment when I had ruled out other options. They brought out the perfect accessories to help me complete the... Read more

    responded with the following comments.

    Hi Kaitlyn! We are so pleased you had such a wonderful experience at our Midtown location! Thank you for sharing the details from your appointment with us - we are absolutely thrilled to have you as a BHLDN Bride. Don't forget to send us your wedding photos at [email protected] We would love to see them all in August! xo, BHLDN

    Carmen Perez-Leahy

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    5 out of 5
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  • I had a wonderful experience shopping at BHLDN! It was my first time trying on dresses. Natalie was my consultant and she made me feel completely comfortable and was lovely to chat with as I got in/out of the dresses. I didn’t feel pressured to buy that day and she was very knowledgeable about everything I tried on. While I didn’t end up finding my gown that day, I would definitely recommend BHLDN to a friend starting to look for her dress!

    Jennifer Allenby

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    5 out of 5
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  • I scheduled an appointment at the NYC salon for a saturday and was so impressed with the time and attention they were able to give me. My stylist understood my concerns about the different dresses and was able to match me with my dream dress! The dress arrived at my parent's house within 5 days of purchasing, it was so quick!

    Rakia Achab

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    5 out of 5
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  • I came in for my wedding dress last minute and had the best experience! I went to the Chestnut Hill location in MA and worked with Kathy. She was kind, flexible, helpful and a wonderful person. I didn't feel pressure to purchase anything unlike other places I went to and she made it super painless and will get my dress in less than a week. I highly recommend to any bride on a budget or one that needs a last minute dress because they are so accommodating and the price is right! :)

    Sami Clark

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    5 out of 5
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  • BHLDN is so wonderful and I'm so happy I got my dress from here. I went to the store in Devon, PA and worked with Amara. She was the sweetest and most wonderful person. I had previously bought a dress online that was okay and super cheap in terms of price, but I wasn't in love with it. After having a mini-meltdown with less than three months to go, I booked an appointment at BHLDN and oh my gosh am I so happy I did. They had most of the dresses I had seen online that I was interested in trying on and others I hadn't. Amara was so kind and listened to all of my concerns and what I wanted in a dress. She pulled the ones I wanted and some that I hadn't thought of and weren't sure would work for me. I had always envisioned myself as a plain column kind of gal, but lo and behold she pulled a classic, timeless ballgown and it was PERFECT. As soon as I put it on I felt like a princess and finally felt like a bride. I had mentioned that I wanted to wear a black denim jacket with my dress a... Read more

    Rachael

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    5 out of 5
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  • Can’t wait to wear my dress! It still needs alterations, but after trying dresses I’m at 6 other stores, I finally found it. I also got it on sale!

    Amy McDowell

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    5 out of 5
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  • I had a great experience with BHLDN. Loved their big selection of gowns & styles, service was personal, attentive and professional. Gown shipped quickly & arrived in perfect condition. Found THE dress that made my wedding perfect!

    Amber

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    1 out of 5
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  • I chose my dress in store a few weeks ago and they put in the order in store. I split the dress with my mom and I received the receipt through email. I called because I was double charged on my debit card and the woman on the phone said it was just a pre authorization and it would go away. Then I get an email a few days later that there are two invoices for two dresses and they had both shipped (I have only received one in the mail). I found the second shipping notice and it claims I signed for it when I definitely did not (I live in south philly and packages are often stolen). But they say they can’t reimburse the charge and I need to dispute it through my bank. This has all been awful and ruined what was supposed to be a really special and exciting experience!

    responded with the following comments.

    Hi Amber, We are so sorry to hear about the trouble with your order! Please contact us at [email protected] We'd be more than happy to help resolve this issue! XO, BHLDN

    Aly

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    1 out of 5
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  • I returned a gown in perfect condition that was only out of the box for a couple of minutes to try on. I ordered the next size the very same day. I returned the gown the next morning, they didn’t refund me for a month, and charged me a restocking fee. They claimed there was a stain on the gown, which was absolutely untrue.

    Monika Gilmore

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    1 out of 5
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  • Two thumbs down. So dishonest and untrustworthy. Terrible experience. This company is trying to pull a fast one on you. They do not list that items are final sale on the product detail page, when you ask customer service before purchasing, or when you look at the return policy. Nothing says you can't return a dress. And yet, when you point all of those things out, they still won't accept the return and deny refunding you. Terrible, terrible business practices and a very dishonest company. Additionally, the dress (over $1,000.00) was very poor quality. Run far away from this company and their garbage.

    responded with the following comments.

    Hi Monika, We are so sorry to hear about the trouble! Please contact us at [email protected] and we'd be more than happy to help resolve this issue! XO, BHLDN

    Rachel Odell

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    1 out of 5
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  • Warning: DO NOT PURCHASE A DRESS IF ITS NOT GOING TO COME HOME TO YOU IMMEDIATELY! My experience with BHLDN has been awful and my wedding day is something I’m not looking forward to because of this company. Do not purchase any backordered dresses, you will never end up getting it! When I purchased my wedding dress on October 20th, the backordered date was October 31st. 11 days? Not so bad since my wedding was one month from that time. However, I was NEVER told that backordered dates are subject to change. And since then my 11 days has increased to 30 without ZERO explanation. I still do not have my dress. To make things worse I and let me emphasize the “I” part had to reach out to find out about the delay. I received only ONE email saying hey were running behind. The other two delays were NEVER communicated. The customer service line and the shop fronts DO NOT communicate with one another. In fact I was told by one of the retail associates that they are incapab... Read more

    responded with the following comments.

    Hi Rachel, We are so sorry to hear about the trouble! Please contact us at [email protected] We'd be more than happy to walk through this incident with you, help resolve this where we can and ensure we avoid this with other customers in the future. - BHLDN Team

    Katie Faber

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    1.8 out of 5
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  • I loved my experience at this store and this review is not a reflection of the store or of the dresses, rather a review of my experience attempting to exchange my dress for a different size. My story is that I found a dress I LOVE, with the help of very friendly staff, however I was just barely mis-sized. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). When I called to request an exception, I was told that no one, including management, had the power to override their return policy... and my story was questioned, which felt terrible. My only option at this time is to return the dress and ho... Read more

    responded with the following comments.

    Hi Katie, Thank you so much for your feedback on your return experience. We would love to try to remedy the situation for you! Please reach out to [email protected] and we would love to assist you with this further. XO, BHLDN

    Kimberlyn

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    2.8 out of 5
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  • The in-store experience was good, nothing too special (no beverage offerings to my bridal party that came with me to find my dress). I did find my dress after my second visit (I was indecisive between two dresses that I loved) and it was everything I wanted in a dress, classy, vintage, comfortable but still a tasteful hint of sexiness at the same. Tried it on with a veil and belt and I was set. Store was beautiful, I visited the Midtown store in Manhattan. However, I did order some accessories online which was a disaster (in terms of customer service and experience in placing the order). I had to order my items 4 times because the first 3 times, my order kept cancelling for no apparent reason. I called the customer service line (first off the worst service/operators ever! They just sounded like they were miserable on the phone and absolutely no help at all) I asked if there was someone I can speak to that can assist me with placing my order or finding out why my order kept cancelling. ... Read more

    Brooke

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    4.2 out of 5
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  • I've always wanted a wedding dress with long sleeves, and I found a beautiful dress for under $1000 here. Erin at their Portland, OR location was AMAZING to work with and made me feel so comfortable.

    Laura Peterman

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    3.8 out of 5
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  • I made an appointment at the Chicago BHLDN to try on wedding dresses, and that entire day was a great experience. I had most of my maids with me, and by the time I had finished filling out the order form for my dress (which was beautiful and lovely and everything I dreamed of!), my girls had all found bridesmaid dresses they liked as well. I also got a fur capelet there on sale that my stylist recommended. That first day was great, and they took down my information so the rest of my maids could call in and order their dresses. Apparently my information was never saved, nor any of my bridesmaids'. That was a little frustrating, as we had spent a lot of money and had a wonderful time there and were not expecting it. My information getting lost/not saved/whatever happened made some things a little more difficult, but I would still recommend BHLDN to all brides looking for budget-friendly and beautiful dresses. However, you should not do walk-ins, at least in Chicago, even if it's jut fo... Read more
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