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Dress & Attire in ,
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4.3 out of 5
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  • 678 Reviews


    Aly

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    1 out of 5
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  • I returned a gown in perfect condition that was only out of the box for a couple of minutes to try on. I ordered the next size the very same day. I returned the gown the next morning, they didn’t refund me for a month, and charged me a restocking fee. They claimed there was a stain on the gown, which was absolutely untrue.

    Amber

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    1 out of 5
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  • I chose my dress in store a few weeks ago and they put in the order in store. I split the dress with my mom and I received the receipt through email. I called because I was double charged on my debit card and the woman on the phone said it was just a pre authorization and it would go away. Then I get an email a few days later that there are two invoices for two dresses and they had both shipped (I have only received one in the mail). I found the second shipping notice and it claims I signed for it when I definitely did not (I live in south philly and packages are often stolen). But they say they can’t reimburse the charge and I need to dispute it through my bank. This has all been awful and ruined what was supposed to be a really special and exciting experience!

    responded with the following comments.

    Hi Amber, We are so sorry to hear about the trouble with your order! Please contact us at [email protected] We'd be more than happy to help resolve this issue! XO, BHLDN

    Monika Gilmore

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    1 out of 5
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  • Two thumbs down. So dishonest and untrustworthy. Terrible experience. This company is trying to pull a fast one on you. They do not list that items are final sale on the product detail page, when you ask customer service before purchasing, or when you look at the return policy. Nothing says you can't return a dress. And yet, when you point all of those things out, they still won't accept the return and deny refunding you. Terrible, terrible business practices and a very dishonest company. Additionally, the dress (over $1,000.00) was very poor quality. Run far away from this company and their garbage.

    responded with the following comments.

    Hi Monika, We are so sorry to hear about the trouble! Please contact us at [email protected] and we'd be more than happy to help resolve this issue! XO, BHLDN

    Micaela Neal

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    1 out of 5
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  • To preface, I had a wonderful experience at Bhldn Walnut Creek shopping for a wedding dress. Corinne was fantastic, helpful and accommodating, especially considering the company structure she has to deal with as an employee. The appointments are short and rushed, and not enough time to try on all of the dresses you want. BUT it was a nice lounge, it was fun, and Corinne was great. BHLDN and Anthropologie as companies are absolutely HORRIBLE. I do not write many reviews - only when something is really good or really bad. In this case, I feel it is necessary to warn others of the turmoil that awaits with Anthropologie and BHLDN customer service. At the end of my appointment, I was told that one of the dresses I was very interested in was being discontinued, and there was only one left in my size in the entire company. I was not 100% sure, but asked if the dress could be returned if I bought it (just in case). I was told that the dress was 100% returnable, just not in store... Read more

    responded with the following comments.

    Hi Micaela, We are so sorry to hear about the trouble! Please contact us at [email protected] We'd be more than happy to look into your experience and see if we can help resolve your issue!

    Carmen Perez-Leahy

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    5 out of 5
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  • I had a wonderful experience shopping at BHLDN! It was my first time trying on dresses. Natalie was my consultant and she made me feel completely comfortable and was lovely to chat with as I got in/out of the dresses. I didn’t feel pressured to buy that day and she was very knowledgeable about everything I tried on. While I didn’t end up finding my gown that day, I would definitely recommend BHLDN to a friend starting to look for her dress!

    Jennifer Allenby

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    5 out of 5
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  • I scheduled an appointment at the NYC salon for a saturday and was so impressed with the time and attention they were able to give me. My stylist understood my concerns about the different dresses and was able to match me with my dream dress! The dress arrived at my parent's house within 5 days of purchasing, it was so quick!

    Rakia Achab

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    5 out of 5
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  • I came in for my wedding dress last minute and had the best experience! I went to the Chestnut Hill location in MA and worked with Kathy. She was kind, flexible, helpful and a wonderful person. I didn't feel pressure to purchase anything unlike other places I went to and she made it super painless and will get my dress in less than a week. I highly recommend to any bride on a budget or one that needs a last minute dress because they are so accommodating and the price is right! :)

    Rachael

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    5 out of 5
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  • Can’t wait to wear my dress! It still needs alterations, but after trying dresses I’m at 6 other stores, I finally found it. I also got it on sale!

    Sarah

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    5 out of 5
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  • My experience at BHLDN was excellent! The consultants are friendly and do not try to convince you to buy a dress the first time you try on. The dresses are so gorgeous- I had a difficult time deciding on one! I eventually purchased the Lure of Lace gown and am 100% happy with my purchase. The prices at BHLDN are reasonable as they do not make custom gowns...which also means that your dress arrives within a few days of ordering. I also am happy that my dress will be easy to alter- there is lace around the bottom of the train which does not go all the way around to the front (which is tulle). Thanks BHLDN!!!

    Jessica

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    5 out of 5
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  • Got my dress from BHLDN and it’s gorgeous!! I love that they don’t have any dresses over $2000 so you don’t have to worry about trying on a dress that’s too expensive and they are all beautiful and flowy !! I went to so many other places and kept coming back to that dress and I love it. It shipped so quickly ! I got the wrong size and returned it and they sent another in a month which is fast for a wedding dress !

    Kimberly

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    5 out of 5
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  • I chose seperates for my dress. The Norah topper with the Marissa skirt and I was so beyond happy with how it came together. I felt like a bride and I was comfortable all day. I felt classy and beautiful but at the same time it was a fun dress.

    Katie Faber

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    1.8 out of 5
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  • I loved my experience at this store and this review is not a reflection of the store or of the dresses, rather a review of my experience attempting to exchange my dress for a different size. My story is that I found a dress I LOVE, with the help of very friendly staff, however I was just barely mis-sized. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). When I called to request an exception, I was told that no one, including management, had the power to override their return policy... and my story was questioned, which felt terrible. My only option at this time is to return the dress and ho... Read more

    responded with the following comments.

    Hi Katie, Thank you so much for your feedback on your return experience. We would love to try to remedy the situation for you! Please reach out to [email protected] and we would love to assist you with this further. XO, BHLDN

    Kimberlyn

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    2.8 out of 5
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  • The in-store experience was good, nothing too special (no beverage offerings to my bridal party that came with me to find my dress). I did find my dress after my second visit (I was indecisive between two dresses that I loved) and it was everything I wanted in a dress, classy, vintage, comfortable but still a tasteful hint of sexiness at the same. Tried it on with a veil and belt and I was set. Store was beautiful, I visited the Midtown store in Manhattan. However, I did order some accessories online which was a disaster (in terms of customer service and experience in placing the order). I had to order my items 4 times because the first 3 times, my order kept cancelling for no apparent reason. I called the customer service line (first off the worst service/operators ever! They just sounded like they were miserable on the phone and absolutely no help at all) I asked if there was someone I can speak to that can assist me with placing my order or finding out why my order kept cancelling. ... Read more

    Natalie

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    4 out of 5
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  • I loved my bridesmaid dress. As the second maid of honor I had the privilege of choosing my own dress and for the price, I felt the value and fit of my dress was worth it. It didn't look cheap at all and it was a beautiful color and similar likeness to the photo as I ordered online. Thank you BHLDN! When my boyfriend proposes, I am considering buying a wedding dress from you.

    Cynthia Resendez

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    1.6 out of 5
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  • I had last appointment of the day. While my bridal consultant was very sweet, I did not feel that it was more than a job for her. She did not seem to have a good knowledge of the selection in store or on website and after trying on several pre-chosen dresses she informed me that nothing in the store came in my size! It was not an issue since I did not really love love any of the dresses I actually tried on, but I honestly felt that the young lady and manager were ready to go home and did not want to put in the work at the end of the day to give me the information I needed; either that or no hispanics are allowed to wear a BHLDN dress. I am not sure what the deal was, but I know it was not the size of the dresses. I was trying on dresses that almost fit me and if that was the largest size they had then they should have told me that before I came in and spent all the time trying things on. They had several days notice of what I was interested in. Also, they do not take your measure... Read more
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