Do NOT choose bridesmaid dresses from BHLDN!!! Terrible terrible customer service! I originally ordered a bridesmaid dress 3 months ago, and now I am 10 days away from the wedding still with no dress. I ordered a bridesmaid dress for an October wedding back in July. The dress was backordered in my size until August 15th, no big deal as that was still 2 months before the wedding. When August 15th approached, I received an email that they had discontinued the dress until December, with no warning what-so-ever! Still, not a huge deal as the bride was flexible and chose another dress from BHLDN. I immediately ordered, but at the time, the new dress was back ordered until September 22nd in my size. September 22nd comes and goes, so I call to ask why it has not yet shipped. They say "oops! it is actually backordered until Oct. 5th". Oct 5th comes and goes and I call and they say "Oops! We missed your order on the last shipment but we can ship one on October 12th (one week before the wedd... Read moreing!!!). I ask if any other sizes are available. They say yes, one size up is available. So I ask if I can cancel the original order and re order in a different size over the phone. They say yes and offer me free over night shipping, yay! When it comes time for the payment they say they need my credit card info again so I give it to them in addition to info for a $100 gift card I had to use. I was then told it is impossible for them to accept gift cards over the phone, so I will need to order online myself, but then I would no longer get the free over night shipping. I say whatever, because I need the dress ASAP so I hang up and order online using my gift card and credit card info. Well, turns out they have already charged my card for the phone order and put the order through without my permission, so now I have been charged twice! And to top it off, the woman who was taking the order over the phone typed my address incorrectly, I called their customer service again today and was told there was nothing they could do about the double charge, I will have to track down the package with the incorrect address that was not mistake, and request a return before I can get refunded the additional $300 they charged me. RIDICULOUS!!! Do not waste your time or money here!

Ordered a dress for a wedding, it was too big. I intended to send the dress back to them right after the wedding. Unfortunately, was diagnosed with COVID-19 and was unable to return the dress within the designated time frame. I was 2 days passed the return date so decided to call customer service and explain the situation - they would not budge on giving me a refund for $168.00. Ordinarily I would respect the return policy but I was hoping COVID was a good reason - I mean people don't just get COVID-19 between March 15,2020-June 26, 2020! We have ordered from the website several times but will not do so again.

I returned a gown in perfect condition that was only out of the box for a couple of minutes to try on. I ordered the next size the very same day. I returned the gown the next morning, they didn’t refund me for a month, and charged me a restocking fee. They claimed there was a stain on the gown, which was absolutely untrue.

I chose my dress in store a few weeks ago and they put in the order in store. I split the dress with my mom and I received the receipt through email. I called because I was double charged on my debit card and the woman on the phone said it was just a pre authorization and it would go away. Then I get an email a few days later that there are two invoices for two dresses and they had both shipped (I have only received one in the mail). I found the second shipping notice and it claims I signed for it when I definitely did not (I live in south philly and packages are often stolen). But they say they can’t reimburse the charge and I need to dispute it through my bank. This has all been awful and ruined what was supposed to be a really special and exciting experience!

Do not be fooled that their return policy is real. Even if returned immediately without disturbing the packing, your money will not be returned and they will not respond to your inquiries

I scheduled an appointment at the NYC salon for a saturday and was so impressed with the time and attention they were able to give me. My stylist understood my concerns about the different dresses and was able to match me with my dream dress! The dress arrived at my parent's house within 5 days of purchasing, it was so quick!

From the first time dress shopping to putting on my dress on my wedding day I was in love with BHLDN and my experience. The dress shopping experience they create is absolutely amazing, fun, and exactly what it should be. I bought my dress and had to return and get a different size which was incredibly easy. The dresses ship soo quickly which is very nice. I got all my bridesmaid dresses from BHLDN as well, and got multiple compliments on both my dress and theirs.

It was great! I made an appointment at the DC location and they were very kind and helpful.

I said yes to the dress at BHLDN last weekend and I cannot speak highly enough of my experience. The space itself is open, filled with light, and has lots of room for you and your friends/family to spread out and browse the dresses. We were immediately offered water/wine, setting the tone for a fun-filled hour. The two women who assisted me, LE and Laura, were both bubbly and kind, making sure I felt very comfortable as they helped me in and out of gowns in the dressing room. I had come into my appointment worried I wouldn’t feel beautiful in anything I tried on (I wear a street size 12). Instead, I felt great in every dress. LE and Laura were incredibly affirming and did a great job clipping the dresses (when necessary) so I got a good sense of what they would look like when tailored to me. I was in love with the first dress I tried on, which I revisited at the end of the appointment when I had ruled out other options. They brought out the perfect accessories to help me complete the... Read more look (a tiara and sparkly belt). Though I was 99% sure on the dress, I had an appointment at a different salon that afternoon and didn’t want to buy without doing my due diligence. They didn’t pressure me to buy at all (and in fact, didn’t do so at any point during my appointment). Instead they told me they wanted me to be 100%. I took pictures as if I’d found the dress and told them I was likely to call back/come back in a few hours to finalize my order—which I did! After a lackluster appointment at a very well-known bridal store just a mile south of BHLDN midtown, I was settled on being a BHLDN Bride. I went back to the store to place my order, and the staff brought out another round of drinks to celebrate. Both LE and Laura took a quick second from their current appointments to congratulate me. It was incredible customer service from start to finish and I am so thankful they made sure I had a wonderful day with my mom, two sisters, and best friend from college (who had flown in from Ohio). For them it’s a job they do everyday, but for the women shopping it’s a (hopefully) once in a lifetime experience and they went above and beyond to make me feel special. Thank you BHLDN—can’t wait to walk down the aisle in my dress this August!

Dress shopping was something I didn't think I'd enjoy, I hadn't found that "this is it" dress until bhldn. Sweet sweet ladies there to help make dreams come true too!

I ended up going to a BHLDN pop up shop as the closest store was over 4 hours away from me. It was such an amazing experience! The space was full of natural light which I found to be extremely helpful in seeing the true color of the dress. In appointments other places I found that being in unnatural light made it hard to see what the dress would look like in my outdoor wedding. The stylist were extremely knowledgeable, kind, and helpful in narrowing down what styles I liked. The beginning of the appointment started out with the stylist showing me the dresses I put down as an interest on my appointment form. This was extremely helpful as I found that some of the things I liked online were so different in person! I appreciated coming in and having freedom to truly look at all the dresses instead of just being put immediately into the ones I had listen online. My stylist did a great job at picking up on what styles I felt comfortable and beautiful in and which ones I didn't (even if I did... Read moren't verbally say it). She would also ask me my opinion alone in the dressing room before seeing my family to get a true and untainted reaction. Even though the pop up shop appointments are only around 45 minutes, I was able to try on 6 dresses and my two favorites on a second time. They were efficient without making me feel rushed. I needed a few days to decide on my dress and I felt no pressure at the end of my appointment to make a decision that day. I ended up getting the BHLDN "Beloved" dress as it was simplistic but had the classical details on the back that I loved. It ended up arriving at my house 4 days after ordering which was incredible. I'm excited to wear my dress and would highly recommend them to anyone looking for their dream dress!

Buying my dress at the BHLDN in Devon, PA was the best decision I could have made. I went in knowing exactly which dress I wanted but still decided to try on other dresses! The staff was so helpful and made the day so special, the dresses look expensive but are affordable for all budgets! I went with the original dress I went in for and it was perfect! They even recommended a tailor that had already worked on the dress and it worked out great!

BHLDN is the best place to get a wedding dress!! I love Anthropologie so I knew I would love this store too!! The dresses are beautiful, comfortable and affordable! I went to the store in Georgetown and it was perfect!

I had a wonderful experience shopping at BHLDN! It was my first time trying on dresses. Natalie was my consultant and she made me feel completely comfortable and was lovely to chat with as I got in/out of the dresses. I didn’t feel pressured to buy that day and she was very knowledgeable about everything I tried on. While I didn’t end up finding my gown that day, I would definitely recommend BHLDN to a friend starting to look for her dress!