Do not be fooled that their return policy is real. Even if returned immediately without disturbing the packing, your money will not be returned and they will not respond to your inquiries

I returned a gown in perfect condition that was only out of the box for a couple of minutes to try on. I ordered the next size the very same day. I returned the gown the next morning, they didn’t refund me for a month, and charged me a restocking fee. They claimed there was a stain on the gown, which was absolutely untrue.

I chose my dress in store a few weeks ago and they put in the order in store. I split the dress with my mom and I received the receipt through email. I called because I was double charged on my debit card and the woman on the phone said it was just a pre authorization and it would go away. Then I get an email a few days later that there are two invoices for two dresses and they had both shipped (I have only received one in the mail). I found the second shipping notice and it claims I signed for it when I definitely did not (I live in south philly and packages are often stolen). But they say they can’t reimburse the charge and I need to dispute it through my bank. This has all been awful and ruined what was supposed to be a really special and exciting experience!

I'm really sad with the experience I've had with BHLDN- especially since I bought my wedding dress here. Their returns process is terrible- they misplaced my return for a rehearsal dinner dress and after reaching out for 2 weeks via phone, email, and Facebook, I'm finally proceeding with a chargeback. They also deleted my Facebook post politely asking for help after I had reached out through so many other outlets, and did not attempt to contact me when it was deleted. I feel that they try to brush these issues of poor service under the rug.

Two thumbs down. So dishonest and untrustworthy. Terrible experience. This company is trying to pull a fast one on you. They do not list that items are final sale on the product detail page, when you ask customer service before purchasing, or when you look at the return policy. Nothing says you can't return a dress. And yet, when you point all of those things out, they still won't accept the return and deny refunding you. Terrible, terrible business practices and a very dishonest company. Additionally, the dress (over $1,000.00) was very poor quality. Run far away from this company and their garbage.

I found the perfect shoes for my wedding day here. It was difficult to find flats I liked that were nice enough for the big day but then I saw the "Seychelles Sheila Flats" in my exact wedding color. They are just what I imagined and fit perfectly. The quality appears to be high. Only downside was that Anthropologie doesn't have any shoes in store to try on and they don't let you return shoes in store either. Pretty inconvenient, but the shoes were true to size so the first pair I ordered fit well.

I said yes to the dress at BHLDN last weekend and I cannot speak highly enough of my experience. The space itself is open, filled with light, and has lots of room for you and your friends/family to spread out and browse the dresses. We were immediately offered water/wine, setting the tone for a fun-filled hour. The two women who assisted me, LE and Laura, were both bubbly and kind, making sure I felt very comfortable as they helped me in and out of gowns in the dressing room. I had come into my appointment worried I wouldn’t feel beautiful in anything I tried on (I wear a street size 12). Instead, I felt great in every dress. LE and Laura were incredibly affirming and did a great job clipping the dresses (when necessary) so I got a good sense of what they would look like when tailored to me. I was in love with the first dress I tried on, which I revisited at the end of the appointment when I had ruled out other options. They brought out the perfect accessories to help me complete the... Read more look (a tiara and sparkly belt). Though I was 99% sure on the dress, I had an appointment at a different salon that afternoon and didn’t want to buy without doing my due diligence. They didn’t pressure me to buy at all (and in fact, didn’t do so at any point during my appointment). Instead they told me they wanted me to be 100%. I took pictures as if I’d found the dress and told them I was likely to call back/come back in a few hours to finalize my order—which I did! After a lackluster appointment at a very well-known bridal store just a mile south of BHLDN midtown, I was settled on being a BHLDN Bride. I went back to the store to place my order, and the staff brought out another round of drinks to celebrate. Both LE and Laura took a quick second from their current appointments to congratulate me. It was incredible customer service from start to finish and I am so thankful they made sure I had a wonderful day with my mom, two sisters, and best friend from college (who had flown in from Ohio). For them it’s a job they do everyday, but for the women shopping it’s a (hopefully) once in a lifetime experience and they went above and beyond to make me feel special. Thank you BHLDN—can’t wait to walk down the aisle in my dress this August!

I ended up going to a BHLDN pop up shop as the closest store was over 4 hours away from me. It was such an amazing experience! The space was full of natural light which I found to be extremely helpful in seeing the true color of the dress. In appointments other places I found that being in unnatural light made it hard to see what the dress would look like in my outdoor wedding. The stylist were extremely knowledgeable, kind, and helpful in narrowing down what styles I liked. The beginning of the appointment started out with the stylist showing me the dresses I put down as an interest on my appointment form. This was extremely helpful as I found that some of the things I liked online were so different in person! I appreciated coming in and having freedom to truly look at all the dresses instead of just being put immediately into the ones I had listen online. My stylist did a great job at picking up on what styles I felt comfortable and beautiful in and which ones I didn't (even if I did... Read moren't verbally say it). She would also ask me my opinion alone in the dressing room before seeing my family to get a true and untainted reaction. Even though the pop up shop appointments are only around 45 minutes, I was able to try on 6 dresses and my two favorites on a second time. They were efficient without making me feel rushed. I needed a few days to decide on my dress and I felt no pressure at the end of my appointment to make a decision that day. I ended up getting the BHLDN "Beloved" dress as it was simplistic but had the classical details on the back that I loved. It ended up arriving at my house 4 days after ordering which was incredible. I'm excited to wear my dress and would highly recommend them to anyone looking for their dream dress!

I had a wonderful experience shopping at BHLDN! It was my first time trying on dresses. Natalie was my consultant and she made me feel completely comfortable and was lovely to chat with as I got in/out of the dresses. I didn’t feel pressured to buy that day and she was very knowledgeable about everything I tried on. While I didn’t end up finding my gown that day, I would definitely recommend BHLDN to a friend starting to look for her dress!

I scheduled an appointment at the NYC salon for a saturday and was so impressed with the time and attention they were able to give me. My stylist understood my concerns about the different dresses and was able to match me with my dream dress! The dress arrived at my parent's house within 5 days of purchasing, it was so quick!

I went to BHLDN to find my wedding reception dress and they did not disappoint. The selection of gowns were swoon worthy and the consultants I worked with were so helpful and knowledgeable about each piece. My bridesmaids purchased all of their gowns at bhldn as well and we really enjoyed the personalized experience they provided.

I came in for my wedding dress last minute and had the best experience! I went to the Chestnut Hill location in MA and worked with Kathy. She was kind, flexible, helpful and a wonderful person. I didn't feel pressure to purchase anything unlike other places I went to and she made it super painless and will get my dress in less than a week. I highly recommend to any bride on a budget or one that needs a last minute dress because they are so accommodating and the price is right! :)

My daughter's dress is absolutely beautiful and just what she wanted. Taylor in Portland suggested she try on the Octavia dress and it was perfect. I love that it came quickly and was returnable or exchangeable, just in case. Amazing quality and gorgeous dress and accessories.

I loved my experience at this store and this review is not a reflection of the store or of the dresses, rather a review of my experience attempting to exchange my dress for a different size. My story is that I found a dress I LOVE, with the help of very friendly staff, however I was just barely mis-sized. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). When I called to request an exception, I was told that no one, including management, had the power to override their return policy... and my story was questioned, which felt terrible. My only option at this time is to return the dress and ho... Read morepe for an exception and also hope they mail it back without penalty if that exception is not granted. Bottom line: it may be helpful to ask them for a name whenever you talk with someone on their customer service line (per management today, they will only give you their first name and last initial, but this may be worth it just to have proof, as that seems important), to talk with multiple people if you are trying to return an item within the window and are told you cannot for ANY reason, and/or to go the paper trail route via email. My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended.