Do NOT choose bridesmaid dresses from BHLDN!!! Terrible terrible customer service! I originally ordered a bridesmaid dress 3 months ago, and now I am 10 days away from the wedding still with no dress. I ordered a bridesmaid dress for an October wedding back in July. The dress was backordered in my size until August 15th, no big deal as that was still 2 months before the wedding. When August 15th approached, I received an email that they had discontinued the dress until December, with no warning what-so-ever! Still, not a huge deal as the bride was flexible and chose another dress from BHLDN. I immediately ordered, but at the time, the new dress was back ordered until September 22nd in my size. September 22nd comes and goes, so I call to ask why it has not yet shipped. They say "oops! it is actually backordered until Oct. 5th". Oct 5th comes and goes and I call and they say "Oops! We missed your order on the last shipment but we can ship one on October 12th (one week before the wedd... Read moreing!!!). I ask if any other sizes are available. They say yes, one size up is available. So I ask if I can cancel the original order and re order in a different size over the phone. They say yes and offer me free over night shipping, yay! When it comes time for the payment they say they need my credit card info again so I give it to them in addition to info for a $100 gift card I had to use. I was then told it is impossible for them to accept gift cards over the phone, so I will need to order online myself, but then I would no longer get the free over night shipping. I say whatever, because I need the dress ASAP so I hang up and order online using my gift card and credit card info. Well, turns out they have already charged my card for the phone order and put the order through without my permission, so now I have been charged twice! And to top it off, the woman who was taking the order over the phone typed my address incorrectly, I called their customer service again today and was told there was nothing they could do about the double charge, I will have to track down the package with the incorrect address that was not mistake, and request a return before I can get refunded the additional $300 they charged me. RIDICULOUS!!! Do not waste your time or money here!

I've been waiting on a jumpsuit as a possible option for my upcoming wedding for almost seven weeks. I ended up requesting to cancel because I only had 30 days to make a decision on other dresses for return window. Here I am, two weeks post cancellation request and there is no progress on whether they will grant a cancellation. All the meanwhile, the company is still pending a transaction on my card. CSR's keep telling me to wait for an update within 1-2 business days or I should receiving tracking information.... ridiculous company.

Ordered a dress for a wedding, it was too big. I intended to send the dress back to them right after the wedding. Unfortunately, was diagnosed with COVID-19 and was unable to return the dress within the designated time frame. I was 2 days passed the return date so decided to call customer service and explain the situation - they would not budge on giving me a refund for $168.00. Ordinarily I would respect the return policy but I was hoping COVID was a good reason - I mean people don't just get COVID-19 between March 15,2020-June 26, 2020! We have ordered from the website several times but will not do so again.

I highly recommend BHLDN for wedding dress shopping. My mother, friend, and I went here on a Saturday during COVID. The store was very focused on keeping all safe, masked, and distanced. The selection of dresses is gorgeous, and the ready-to-wear styles make it easy to envision a dress that actually fits you. The dresses are also clearly made to be enjoyed, danced in, and comfortable. Most importantly, my stylist Olivia was fantastic. I felt completely at ease, and trusted her. I have been dress shopping now at 4 stores total, and Olivia provided us the most fun and down-to-earth experience. She completely understood my style, my wedding vision, and was attentive to my mom's questions. Given Olivia's background as a seamstress, she also was able to clearly explain the possibilities of dresses through tailoring. Olivia even made a point to ask me about my fiancé, helping to ground the experience in what it truly is about - LOVE! I feel very grateful to have met and worked with Olivi... Read morea, and feel very confident about my future purchase from BHLDN for a wedding dress.

BHDLN helped me find my dream dress and veil! From the minute I walked into the store, I knew I was in the right place. Everyone was so attentive and helpful in making sure I found exactly what I was looking for and left the store feeling confident in my dress choice! I’m so thankful to BHLDN and everyone who works there!

BHLDN is such a gem - beautiful gowns that don't break the bank. I loved the one I chose (Nouvelle Amsale Pearce Gown), and we also really enjoyed the shopping experience. I would definitely recommend BHLDN!

I actually got two dresses from BHLDN and loved both, the Blake and the Montreal. Customer service and shipping time were great.

I bought the Estelle dress on sale and customized it to be perfectly mine.

I love Anthropologie's Bhldn for wedding dresses. I found a dress I loved on our first day, but then a week later changed my mind. I was able to return the first dress no problem. Then a week later I realized my second dress may be too big, they let me try it on again and return that one as well for a smaller size. So I finally got the perfect dress in the perfect size with a gorgeous cathedral veil and detachable train all with wonderful customer service!!

I loved the customer service & selection. I came for a second look snd then accessories appointment. Would recommend. Great pricing as well

BHLDN was fabulous from start to end. The ladies were very nice and they shipped my dress so fast! Got it within a few days and they recommended a great tailor as well!

I don't know if all BHLDN stores are like this, but prior to my appointment, I was able to pick out several dresses that I wanted to try on which were all ready for me when I arrived. My consultant was Andrew who was not only kind to myself, but my family as well. He was respectful of my budget, and did not pressure me into making any decisions. And even though we only had an hour, we didn't feel rushed or anything. Great time!

Dress fit like a dream after alterations. Received so many compliments the entire night. Super affordable and GREAT quality.

I am thrilled to see so many positive reviews about their in-store experiences. It looks like if considering BHLDN, this is the way to go. I strongly caution you not to order anything online, in case you need to return. I ordered a wedding dress with much thought and review help only to find out as soon as it arrived, it wouldn’t zip up. No problem, it happens. Received dress on 12/9, returned dress on 12/10.... it is 2/23 and I have just received my refund. Almost 3 months for a refund. That’s a considerable amount of money to hold for so long. Weddings are about budgets after all. Don’t order online! The other reviews were done in-store and it sounds lovely. Unfortunately there isn’t a BHLDN store near me and with COVID, I thought I’d give online a shot. Good luck!