
B Ellison
reviews
Quality of Service: | |
Responsiveness: | |
Professionalism: |
Value for Cost: | |
Flexibility: |
Do NOT choose bridesmaid dresses from BHLDN!!! Terrible terrible customer service! I originally ordered a bridesmaid dress 3 months ago, and now I am 10 days away from the wedding still with no dress.
I ordered a bridesmaid dress for an October wedding back in July. The dress was backordered in my size until August 15th, no big deal as that was still 2 months before the wedding. When August 15th approached, I received an email that they had discontinued the dress until December, with no warning what-so-ever! Still, not a huge deal as the bride was flexible and chose another dress from BHLDN. I immediately ordered, but at the time, the new dress was back ordered until September 22nd in my size. September 22nd comes and goes, so I call to ask why it has not yet shipped. They say "oops! it is actually backordered until Oct. 5th". Oct 5th comes and goes and I call and they say "Oops! We missed your order on the last shipment but we can ship one on October 12th (one week before the wedd... Read more