I returned a gown in perfect condition that was only out of the box for a couple of minutes to try on. I ordered the next size the very same day. I returned the gown the next morning, they didn’t refund me for a month, and charged me a restocking fee. They claimed there was a stain on the gown, which was absolutely untrue.

I chose my dress in store a few weeks ago and they put in the order in store. I split the dress with my mom and I received the receipt through email. I called because I was double charged on my debit card and the woman on the phone said it was just a pre authorization and it would go away. Then I get an email a few days later that there are two invoices for two dresses and they had both shipped (I have only received one in the mail). I found the second shipping notice and it claims I signed for it when I definitely did not (I live in south philly and packages are often stolen). But they say they can’t reimburse the charge and I need to dispute it through my bank. This has all been awful and ruined what was supposed to be a really special and exciting experience!

Two thumbs down. So dishonest and untrustworthy. Terrible experience. This company is trying to pull a fast one on you. They do not list that items are final sale on the product detail page, when you ask customer service before purchasing, or when you look at the return policy. Nothing says you can't return a dress. And yet, when you point all of those things out, they still won't accept the return and deny refunding you. Terrible, terrible business practices and a very dishonest company. Additionally, the dress (over $1,000.00) was very poor quality. Run far away from this company and their garbage.

To preface, I had a wonderful experience at Bhldn Walnut Creek shopping for a wedding dress. Corinne was fantastic, helpful and accommodating, especially considering the company structure she has to deal with as an employee. The appointments are short and rushed, and not enough time to try on all of the dresses you want. BUT it was a nice lounge, it was fun, and Corinne was great. BHLDN and Anthropologie as companies are absolutely HORRIBLE. I do not write many reviews - only when something is really good or really bad. In this case, I feel it is necessary to warn others of the turmoil that awaits with Anthropologie and BHLDN customer service. At the end of my appointment, I was told that one of the dresses I was very interested in was being discontinued, and there was only one left in my size in the entire company. I was not 100% sure, but asked if the dress could be returned if I bought it (just in case). I was told that the dress was 100% returnable, just not in store... Read more - I would have to ship it back. I figured that was fine. The dress arrived to me on November 12th (only a few days after my appointment). I had already found my dream dress, though, and wanted to return it. I did not even take it out of the box. I opened the box enough to insert the return slip, and took it back to the post office (with the BHLDN return label) that same day. The Anthropologie tracking online confirmed receipt on November 16th. Long story short - I just finally received my refund on January 14th, after numerous calls and emails to customer service. The customer service personnel were dismissive, rude and unhelpful - some could not find the order at all, others claimed the dress was received in December, despite the website proving differently. I don't know if I ever would have received my return if I had not been so diligent in following up and insistent on getting a refund. I researched BHLDN/Anthropologie after the fact, and found I am only one of many who has had this type of experience. Be careful.

I had a wonderful experience shopping at BHLDN! It was my first time trying on dresses. Natalie was my consultant and she made me feel completely comfortable and was lovely to chat with as I got in/out of the dresses. I didn’t feel pressured to buy that day and she was very knowledgeable about everything I tried on. While I didn’t end up finding my gown that day, I would definitely recommend BHLDN to a friend starting to look for her dress!

I scheduled an appointment at the NYC salon for a saturday and was so impressed with the time and attention they were able to give me. My stylist understood my concerns about the different dresses and was able to match me with my dream dress! The dress arrived at my parent's house within 5 days of purchasing, it was so quick!

I came in for my wedding dress last minute and had the best experience! I went to the Chestnut Hill location in MA and worked with Kathy. She was kind, flexible, helpful and a wonderful person. I didn't feel pressure to purchase anything unlike other places I went to and she made it super painless and will get my dress in less than a week. I highly recommend to any bride on a budget or one that needs a last minute dress because they are so accommodating and the price is right! :)

Can’t wait to wear my dress! It still needs alterations, but after trying dresses I’m at 6 other stores, I finally found it. I also got it on sale!

My experience at BHLDN was excellent! The consultants are friendly and do not try to convince you to buy a dress the first time you try on. The dresses are so gorgeous- I had a difficult time deciding on one! I eventually purchased the Lure of Lace gown and am 100% happy with my purchase. The prices at BHLDN are reasonable as they do not make custom gowns...which also means that your dress arrives within a few days of ordering. I also am happy that my dress will be easy to alter- there is lace around the bottom of the train which does not go all the way around to the front (which is tulle). Thanks BHLDN!!!

Got my dress from BHLDN and it’s gorgeous!! I love that they don’t have any dresses over $2000 so you don’t have to worry about trying on a dress that’s too expensive and they are all beautiful and flowy !! I went to so many other places and kept coming back to that dress and I love it. It shipped so quickly ! I got the wrong size and returned it and they sent another in a month which is fast for a wedding dress !

I chose seperates for my dress. The Norah topper with the Marissa skirt and I was so beyond happy with how it came together. I felt like a bride and I was comfortable all day. I felt classy and beautiful but at the same time it was a fun dress.

I loved my experience at this store and this review is not a reflection of the store or of the dresses, rather a review of my experience attempting to exchange my dress for a different size. My story is that I found a dress I LOVE, with the help of very friendly staff, however I was just barely mis-sized. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). When I called to request an exception, I was told that no one, including management, had the power to override their return policy... and my story was questioned, which felt terrible. My only option at this time is to return the dress and ho... Read morepe for an exception and also hope they mail it back without penalty if that exception is not granted. Bottom line: it may be helpful to ask them for a name whenever you talk with someone on their customer service line (per management today, they will only give you their first name and last initial, but this may be worth it just to have proof, as that seems important), to talk with multiple people if you are trying to return an item within the window and are told you cannot for ANY reason, and/or to go the paper trail route via email. My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended.

The in-store experience was good, nothing too special (no beverage offerings to my bridal party that came with me to find my dress). I did find my dress after my second visit (I was indecisive between two dresses that I loved) and it was everything I wanted in a dress, classy, vintage, comfortable but still a tasteful hint of sexiness at the same. Tried it on with a veil and belt and I was set. Store was beautiful, I visited the Midtown store in Manhattan. However, I did order some accessories online which was a disaster (in terms of customer service and experience in placing the order). I had to order my items 4 times because the first 3 times, my order kept cancelling for no apparent reason. I called the customer service line (first off the worst service/operators ever! They just sounded like they were miserable on the phone and absolutely no help at all) I asked if there was someone I can speak to that can assist me with placing my order or finding out why my order kept cancelling. ... Read moreThey said that I had to wait until someone can reach back to me via email in 24 hours and there was no one I can talk to. I waited over 72 hours until I received a message telling me that my zip code didn't match, which I found odd because when I had received this message, I had placed my order for the 4th time, which went through and I had place the same exact account information that I had the first 3 times. It was just such an inconvenience and lack of care or urgency. Then one of my items were backed ordered (completely understandable), it was the glass card case. I finally had received, however, it was completely chattered. I again I call, horrible attitude on the phone. She did mentioned that they can just send me a replacement and I can discard the one I had. That's great news, but I was waiting for some sort of confirmation via email or at least an acknowledgement of the defectiveness of the item when it arrived and that it will be replaced. I had to call again after two days just to make sure that I was in fact getting it replaced. As far as store experience, if you're looking for that vintage/modern look but at a great price point, definitely recommend. However, I do not recommend ordering online, just for the sake of avoiding issues with your order or just customer service over the phone. It's the absolute worse experience especially as a bride!

I loved my bridesmaid dress. As the second maid of honor I had the privilege of choosing my own dress and for the price, I felt the value and fit of my dress was worth it. It didn't look cheap at all and it was a beautiful color and similar likeness to the photo as I ordered online. Thank you BHLDN! When my boyfriend proposes, I am considering buying a wedding dress from you.