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Dress & Attire in ,
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4.3 out of 5
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  • 708 Reviews


    B Ellison

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    1 out of 5
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  • Do NOT choose bridesmaid dresses from BHLDN!!! Terrible terrible customer service! I originally ordered a bridesmaid dress 3 months ago, and now I am 10 days away from the wedding still with no dress. I ordered a bridesmaid dress for an October wedding back in July. The dress was backordered in my size until August 15th, no big deal as that was still 2 months before the wedding. When August 15th approached, I received an email that they had discontinued the dress until December, with no warning what-so-ever! Still, not a huge deal as the bride was flexible and chose another dress from BHLDN. I immediately ordered, but at the time, the new dress was back ordered until September 22nd in my size. September 22nd comes and goes, so I call to ask why it has not yet shipped. They say "oops! it is actually backordered until Oct. 5th". Oct 5th comes and goes and I call and they say "Oops! We missed your order on the last shipment but we can ship one on October 12th (one week before the wedd... Read more

    Lisa Gonzalez

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    1 out of 5
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  • Ordered a dress for a wedding, it was too big. I intended to send the dress back to them right after the wedding. Unfortunately, was diagnosed with COVID-19 and was unable to return the dress within the designated time frame. I was 2 days passed the return date so decided to call customer service and explain the situation - they would not budge on giving me a refund for $168.00. Ordinarily I would respect the return policy but I was hoping COVID was a good reason - I mean people don't just get COVID-19 between March 15,2020-June 26, 2020! We have ordered from the website several times but will not do so again.

    Aly

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    1 out of 5
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  • I returned a gown in perfect condition that was only out of the box for a couple of minutes to try on. I ordered the next size the very same day. I returned the gown the next morning, they didn’t refund me for a month, and charged me a restocking fee. They claimed there was a stain on the gown, which was absolutely untrue.

    Amber

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    1 out of 5
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  • I chose my dress in store a few weeks ago and they put in the order in store. I split the dress with my mom and I received the receipt through email. I called because I was double charged on my debit card and the woman on the phone said it was just a pre authorization and it would go away. Then I get an email a few days later that there are two invoices for two dresses and they had both shipped (I have only received one in the mail). I found the second shipping notice and it claims I signed for it when I definitely did not (I live in south philly and packages are often stolen). But they say they can’t reimburse the charge and I need to dispute it through my bank. This has all been awful and ruined what was supposed to be a really special and exciting experience!

    responded with the following comments.

    Hi Amber, We are so sorry to hear about the trouble with your order! Please contact us at [email protected] We'd be more than happy to help resolve this issue! XO, BHLDN

    Kathy Mcfadden

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    2.2 out of 5
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  • Do not be fooled that their return policy is real. Even if returned immediately without disturbing the packing, your money will not be returned and they will not respond to your inquiries

    Jennifer Allenby

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    5 out of 5
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  • I scheduled an appointment at the NYC salon for a saturday and was so impressed with the time and attention they were able to give me. My stylist understood my concerns about the different dresses and was able to match me with my dream dress! The dress arrived at my parent's house within 5 days of purchasing, it was so quick!

    Bridget Kelly

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    5 out of 5
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  • From the first time dress shopping to putting on my dress on my wedding day I was in love with BHLDN and my experience. The dress shopping experience they create is absolutely amazing, fun, and exactly what it should be. I bought my dress and had to return and get a different size which was incredibly easy. The dresses ship soo quickly which is very nice. I got all my bridesmaid dresses from BHLDN as well, and got multiple compliments on both my dress and theirs.

    Christina A

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    5 out of 5
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  • It was great! I made an appointment at the DC location and they were very kind and helpful.

    Kaitlyn O'Hagan

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    5 out of 5
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  • I said yes to the dress at BHLDN last weekend and I cannot speak highly enough of my experience. The space itself is open, filled with light, and has lots of room for you and your friends/family to spread out and browse the dresses. We were immediately offered water/wine, setting the tone for a fun-filled hour. The two women who assisted me, LE and Laura, were both bubbly and kind, making sure I felt very comfortable as they helped me in and out of gowns in the dressing room. I had come into my appointment worried I wouldn’t feel beautiful in anything I tried on (I wear a street size 12). Instead, I felt great in every dress. LE and Laura were incredibly affirming and did a great job clipping the dresses (when necessary) so I got a good sense of what they would look like when tailored to me. I was in love with the first dress I tried on, which I revisited at the end of the appointment when I had ruled out other options. They brought out the perfect accessories to help me complete the... Read more

    responded with the following comments.

    Hi Kaitlyn! We are so pleased you had such a wonderful experience at our Midtown location! Thank you for sharing the details from your appointment with us - we are absolutely thrilled to have you as a BHLDN Bride. Don't forget to send us your wedding photos at [email protected] We would love to see them all in August! xo, BHLDN

    Hadley

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    5 out of 5
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  • Dress shopping was something I didn't think I'd enjoy, I hadn't found that "this is it" dress until bhldn. Sweet sweet ladies there to help make dreams come true too!

    Kristen Griffin

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    5 out of 5
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  • I ended up going to a BHLDN pop up shop as the closest store was over 4 hours away from me. It was such an amazing experience! The space was full of natural light which I found to be extremely helpful in seeing the true color of the dress. In appointments other places I found that being in unnatural light made it hard to see what the dress would look like in my outdoor wedding. The stylist were extremely knowledgeable, kind, and helpful in narrowing down what styles I liked. The beginning of the appointment started out with the stylist showing me the dresses I put down as an interest on my appointment form. This was extremely helpful as I found that some of the things I liked online were so different in person! I appreciated coming in and having freedom to truly look at all the dresses instead of just being put immediately into the ones I had listen online. My stylist did a great job at picking up on what styles I felt comfortable and beautiful in and which ones I didn't (even if I did... Read more

    Olivia Pienta

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    5 out of 5
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  • Buying my dress at the BHLDN in Devon, PA was the best decision I could have made. I went in knowing exactly which dress I wanted but still decided to try on other dresses! The staff was so helpful and made the day so special, the dresses look expensive but are affordable for all budgets! I went with the original dress I went in for and it was perfect! They even recommended a tailor that had already worked on the dress and it worked out great!

    Kathryn Ivey

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    5 out of 5
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  • BHLDN is the best place to get a wedding dress!! I love Anthropologie so I knew I would love this store too!! The dresses are beautiful, comfortable and affordable! I went to the store in Georgetown and it was perfect!

    Carmen Perez-Leahy

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    5 out of 5
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  • I had a wonderful experience shopping at BHLDN! It was my first time trying on dresses. Natalie was my consultant and she made me feel completely comfortable and was lovely to chat with as I got in/out of the dresses. I didn’t feel pressured to buy that day and she was very knowledgeable about everything I tried on. While I didn’t end up finding my gown that day, I would definitely recommend BHLDN to a friend starting to look for her dress!

    Becky Sherrill

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    4.6 out of 5
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  • I found the perfect shoes for my wedding day here. It was difficult to find flats I liked that were nice enough for the big day but then I saw the "Seychelles Sheila Flats" in my exact wedding color. They are just what I imagined and fit perfectly. The quality appears to be high. Only downside was that Anthropologie doesn't have any shoes in store to try on and they don't let you return shoes in store either. Pretty inconvenient, but the shoes were true to size so the first pair I ordered fit well.
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