I said yes to the dress at BHLDN last weekend and I cannot speak highly enough of my experience. The space itself is open, filled with light, and has lots of room for you and your friends/family to spread out and browse the dresses. We were immediately offered water/wine, setting the tone for a fun-filled hour. The two women who assisted me, LE and Laura, were both bubbly and kind, making sure I felt very comfortable as they helped me in and out of gowns in the dressing room. I had come into my appointment worried I wouldn’t feel beautiful in anything I tried on (I wear a street size 12). Instead, I felt great in every dress. LE and Laura were incredibly affirming and did a great job clipping the dresses (when necessary) so I got a good sense of what they would look like when tailored to me. I was in love with the first dress I tried on, which I revisited at the end of the appointment when I had ruled out other options. They brought out the perfect accessories to help me complete the... Read more look (a tiara and sparkly belt). Though I was 99% sure on the dress, I had an appointment at a different salon that afternoon and didn’t want to buy without doing my due diligence. They didn’t pressure me to buy at all (and in fact, didn’t do so at any point during my appointment). Instead they told me they wanted me to be 100%. I took pictures as if I’d found the dress and told them I was likely to call back/come back in a few hours to finalize my order—which I did! After a lackluster appointment at a very well-known bridal store just a mile south of BHLDN midtown, I was settled on being a BHLDN Bride. I went back to the store to place my order, and the staff brought out another round of drinks to celebrate. Both LE and Laura took a quick second from their current appointments to congratulate me. It was incredible customer service from start to finish and I am so thankful they made sure I had a wonderful day with my mom, two sisters, and best friend from college (who had flown in from Ohio). For them it’s a job they do everyday, but for the women shopping it’s a (hopefully) once in a lifetime experience and they went above and beyond to make me feel special. Thank you BHLDN—can’t wait to walk down the aisle in my dress this August!

I had a wonderful experience shopping at BHLDN! It was my first time trying on dresses. Natalie was my consultant and she made me feel completely comfortable and was lovely to chat with as I got in/out of the dresses. I didn’t feel pressured to buy that day and she was very knowledgeable about everything I tried on. While I didn’t end up finding my gown that day, I would definitely recommend BHLDN to a friend starting to look for her dress!

I scheduled an appointment at the NYC salon for a saturday and was so impressed with the time and attention they were able to give me. My stylist understood my concerns about the different dresses and was able to match me with my dream dress! The dress arrived at my parent's house within 5 days of purchasing, it was so quick!

I came in for my wedding dress last minute and had the best experience! I went to the Chestnut Hill location in MA and worked with Kathy. She was kind, flexible, helpful and a wonderful person. I didn't feel pressure to purchase anything unlike other places I went to and she made it super painless and will get my dress in less than a week. I highly recommend to any bride on a budget or one that needs a last minute dress because they are so accommodating and the price is right! :)

BHLDN is so wonderful and I'm so happy I got my dress from here. I went to the store in Devon, PA and worked with Amara. She was the sweetest and most wonderful person. I had previously bought a dress online that was okay and super cheap in terms of price, but I wasn't in love with it. After having a mini-meltdown with less than three months to go, I booked an appointment at BHLDN and oh my gosh am I so happy I did. They had most of the dresses I had seen online that I was interested in trying on and others I hadn't. Amara was so kind and listened to all of my concerns and what I wanted in a dress. She pulled the ones I wanted and some that I hadn't thought of and weren't sure would work for me. I had always envisioned myself as a plain column kind of gal, but lo and behold she pulled a classic, timeless ballgown and it was PERFECT. As soon as I put it on I felt like a princess and finally felt like a bride. I had mentioned that I wanted to wear a black denim jacket with my dress a... Read morend she grabbed one from Anthro downstairs to try with the dress. The dress shipped to me in a day and some basic alterations fit me exactly as it had in the store. I really cannot say enough wonderful things about Amara and BHLDN, truly a dream to work with.

Can’t wait to wear my dress! It still needs alterations, but after trying dresses I’m at 6 other stores, I finally found it. I also got it on sale!

I had a great experience with BHLDN. Loved their big selection of gowns & styles, service was personal, attentive and professional. Gown shipped quickly & arrived in perfect condition. Found THE dress that made my wedding perfect!

I chose my dress in store a few weeks ago and they put in the order in store. I split the dress with my mom and I received the receipt through email. I called because I was double charged on my debit card and the woman on the phone said it was just a pre authorization and it would go away. Then I get an email a few days later that there are two invoices for two dresses and they had both shipped (I have only received one in the mail). I found the second shipping notice and it claims I signed for it when I definitely did not (I live in south philly and packages are often stolen). But they say they can’t reimburse the charge and I need to dispute it through my bank. This has all been awful and ruined what was supposed to be a really special and exciting experience!

I returned a gown in perfect condition that was only out of the box for a couple of minutes to try on. I ordered the next size the very same day. I returned the gown the next morning, they didn’t refund me for a month, and charged me a restocking fee. They claimed there was a stain on the gown, which was absolutely untrue.

Two thumbs down. So dishonest and untrustworthy. Terrible experience. This company is trying to pull a fast one on you. They do not list that items are final sale on the product detail page, when you ask customer service before purchasing, or when you look at the return policy. Nothing says you can't return a dress. And yet, when you point all of those things out, they still won't accept the return and deny refunding you. Terrible, terrible business practices and a very dishonest company. Additionally, the dress (over $1,000.00) was very poor quality. Run far away from this company and their garbage.

Warning: DO NOT PURCHASE A DRESS IF ITS NOT GOING TO COME HOME TO YOU IMMEDIATELY! My experience with BHLDN has been awful and my wedding day is something I’m not looking forward to because of this company. Do not purchase any backordered dresses, you will never end up getting it! When I purchased my wedding dress on October 20th, the backordered date was October 31st. 11 days? Not so bad since my wedding was one month from that time. However, I was NEVER told that backordered dates are subject to change. And since then my 11 days has increased to 30 without ZERO explanation. I still do not have my dress. To make things worse I and let me emphasize the “I” part had to reach out to find out about the delay. I received only ONE email saying hey were running behind. The other two delays were NEVER communicated. The customer service line and the shop fronts DO NOT communicate with one another. In fact I was told by one of the retail associates that they are incapab... Read morele of communicating with the customer service. There is a huge disconnect here and that’s why no resolution is ever presented. This same associate also told me it is common for them to NOT advise their customers of delays!!! If you are in this line of business communication is key. How many other weddings are you going to ruin?! Furthermore, when I called customer service I asked what issue is there with the vendor, who is the vendor and how can I get answers. I was told no one knows, not even a supervisor. I requested a call back from the supervisor’s superior and have yet to get a call back. All I want to know is what the root issue is. I just keep getting told it’s the vendor but is the vendor out of stock?! Are they manufacturing and having issues there?! I just wanted answers. The customer service the last time suggested I cancel and offered me a measly 20% off to buy another dress. 20% is nothing considering how much stress this has caused me and my fiancé who has had to console me this entire time. I have been screwed over by BHLDN by the time my dress did come (5 days before I left the state for my wedding) the dress was two sizes too big. Apparently when they take your measurements, they don’t do a very good job. That would have been fine if I could get a dress one size smaller. However, that ended up being backordered to February 2020 when it originally had the same date of 10/31/19. I returned my dress and got a refund. But BHLDN has the audacity to charge a “return fee” for THEIR mistake. Absolutely terrible service and a terrible business. Do not purchase here if you want a stress free wedding!

I loved my experience at this store and this review is not a reflection of the store or of the dresses, rather a review of my experience attempting to exchange my dress for a different size. My story is that I found a dress I LOVE, with the help of very friendly staff, however I was just barely mis-sized. When I called to order a size up one week after I received the dress and firmly within the 30-day return window, I was told the dress had been discontinued so that it was not possible for me to order another size. Well, to my surprise, the dress popped up again on the BHLDN website available in ALL sizes recently (at this point, it has been about two months from the purchase date and from the time I attempted to exchange the dress the first time). When I called to request an exception, I was told that no one, including management, had the power to override their return policy... and my story was questioned, which felt terrible. My only option at this time is to return the dress and ho... Read morepe for an exception and also hope they mail it back without penalty if that exception is not granted. Bottom line: it may be helpful to ask them for a name whenever you talk with someone on their customer service line (per management today, they will only give you their first name and last initial, but this may be worth it just to have proof, as that seems important), to talk with multiple people if you are trying to return an item within the window and are told you cannot for ANY reason, and/or to go the paper trail route via email. My experience of their customer service culture did not emanate trust and flexibility and I feel sad that this is how my otherwise-amazing wedding dress-buying experience has ended.

The in-store experience was good, nothing too special (no beverage offerings to my bridal party that came with me to find my dress). I did find my dress after my second visit (I was indecisive between two dresses that I loved) and it was everything I wanted in a dress, classy, vintage, comfortable but still a tasteful hint of sexiness at the same. Tried it on with a veil and belt and I was set. Store was beautiful, I visited the Midtown store in Manhattan. However, I did order some accessories online which was a disaster (in terms of customer service and experience in placing the order). I had to order my items 4 times because the first 3 times, my order kept cancelling for no apparent reason. I called the customer service line (first off the worst service/operators ever! They just sounded like they were miserable on the phone and absolutely no help at all) I asked if there was someone I can speak to that can assist me with placing my order or finding out why my order kept cancelling. ... Read moreThey said that I had to wait until someone can reach back to me via email in 24 hours and there was no one I can talk to. I waited over 72 hours until I received a message telling me that my zip code didn't match, which I found odd because when I had received this message, I had placed my order for the 4th time, which went through and I had place the same exact account information that I had the first 3 times. It was just such an inconvenience and lack of care or urgency. Then one of my items were backed ordered (completely understandable), it was the glass card case. I finally had received, however, it was completely chattered. I again I call, horrible attitude on the phone. She did mentioned that they can just send me a replacement and I can discard the one I had. That's great news, but I was waiting for some sort of confirmation via email or at least an acknowledgement of the defectiveness of the item when it arrived and that it will be replaced. I had to call again after two days just to make sure that I was in fact getting it replaced. As far as store experience, if you're looking for that vintage/modern look but at a great price point, definitely recommend. However, I do not recommend ordering online, just for the sake of avoiding issues with your order or just customer service over the phone. It's the absolute worse experience especially as a bride!

I've always wanted a wedding dress with long sleeves, and I found a beautiful dress for under $1000 here. Erin at their Portland, OR location was AMAZING to work with and made me feel so comfortable.