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Event Rentals & Photobooths in Santa Ana,
(949) 770-7420
Overall Rating
4.9 out of 5
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  • 4 Reviews


    User2624897

    reviews
    4.5 out of 5
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  • To start, we were overcharged for our chair rentals, and while they said that they would refund the difference, we have not yet been refunded (difference refunded 8/31). They also charged us a damage waiver fee that we were not informed was an optional fee (fee refunded 8/31). We were also poorly informed of their hours on Saturday for the pickup of the chairs. They told us that they opened at 9am, but didn't tell us that they close at 1pm, so when we showed up at 1:30p to pick up the chairs they were, understandably, short with us. It wasn't our fault that we weren't there earlier, we just did not know. I am glad, however, that they did wait for us. Ultimately, if there had been a little better communication ahead of time, there wouldn't have been any problems - pickup, pricing, or otherwise. I will say that the guys in the warehouse were very friendly and helpful. They loaded my truck with all the chairs and DOUBLE checked that we had the correct quantity. Unfortunately, based on thi... Read more

    responded with the following comments.

    I apologize if you were mistakenly given a different price than what is in our system and that you were not notified of our office hours. We will correct this mistake and refund the difference to you immediately. Thank you for your feedback as we continue to strive to better ourselves. You will be contacted shortly by myself. Regards, Russ Roup Manager

    Shea

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    5 out of 5
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  • Russ at Atlas Party Rebtals went above and beyond the call of duty. The set up was incredible, and the cocktail hour and wedding reception looked better than I'd dreamed. The services was professional, and they were the most affordable rental company I came across. I would highly recommend to anyone. They even have a great selection of lounge furniture which we utilized as well in addition to the linens, tables, bars etc...

    Linzy

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    5 out of 5
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  • Awesome awesome awesome is all I can say. I dealt completely with Josh and he was totally wonderful to work with. From the beginning he was tolerant of my neurotic planning method and was very flexible at the end when daily I was going back and forth on counts. He was truly a pleasure to work with. They were also competitive on pricing. Not the cheapest, but you definitely get the service you pay for!

    Jonathan

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    5 out of 5
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  • They had good prices, were not overcharging. They followed up after the wedding to make sure everything was great. They double checked before the wedding to make sure they had all the pieces and were very thorough in preparing the tables and chairs we rented from them. They set up everything on time and quickly and picked up everything without any hassles or worries. They did a great job.

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