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Transportation in Cleveland,

Aqua Limo Ground Transportation

9425 Brookpark Road
Cleveland, OH
Services: Transportation | Login to save vendor
(440) 808-2782
Overall Rating
1.8 out of 5
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  • 33 Reviews


    User5462854

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    0.8 out of 5
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  • DO NOT USE THiS COMPANY! They stole our money and never showed up on the wedding day. They gnored phone calls and emails. They need to be shut down,

    Kaya

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    5 out of 5
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  • My husband and I booked Aqua Limo on very short notice (1 week before our wedding!), we had reserved a vehicle through Touch of Class but they had called me that our reservation had “slipped through the cracks” and they no longer had a vehicle for us! I was shocked! I never thought I would ever get what I wanted now with such short notice, but Aqua Limo came through for us, with not only a great price but the luxury coach was beautiful! I’m glad Touch of Class bailed on us, because we ended up getting a much nicer vehicle! We loved the service and Larry our driver was awesome. Some of the bridal party was running behind like 35 minutes and he still managed to get us to each location on time and to our reception with 5 min to spare. I would highly recommend using Aqua Limo if you want quality service!

    Rachel

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    5 out of 5
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  • Wanted to take a moment and say this is a great company! They were so good to us, everything went as planned. We rented a 14 passenger stretch SUV on 8/14/15 and it was just gorgeous! The driver was professional and on time! Thank you Don for setting everything up so nicely!!! Will recommend to friends and family.

    User3536071

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    5 out of 5
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  • Don was fantastic to work with! The driver was on time and super friendly. We had a power outage at reception location and the driver rolled with the punches and drove us a round a little bit to waste time. It was an awesome experience and helped make my day great! We used the 30 passenger party bus and it was set up perfectly! It had Bluetooth hook up so we could play our own music! We definitely traveled in style that day and I am so glad I went with Aqua Limo.

    User6246234

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    0 out of 5
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  • SCAM! I REPEAT DO NOT BOOK WITH THEM! He didn't show up to our wedding, never answered the phone, if you research his company online it's a scam! I had to call the credit card company to get my money back and they think he's actually located in California. DO NOT BOOK WITH HIM AND RUIN YOUR WEDDING DAY!

    User5551445

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    0 out of 5
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  • THIS "COMPANY" DID NOT SHOW UP FOR MY WEDDING!!! After not showing up, "Don" suddenly disappeared from the face of the earth. Strange huh? We thought so too. Dozens of calls were made, literally DOZENS, yet NO SHOW, and NO RETURNED CALLS. We were finally able to get ahold of this "business owner" on the Tuesday following the event and were fed a load of bs about some sort of accident and a backup limo that fell thru. Oh is that so? Are we really supposed to believe that? MAYBE A PHONE CALL WOULD BE APPROPRIATE??? Oh, but we were offered a "free service." Are you kidding me? A free service so you don't show up again? C'mon... Do you really think we are that stupid? Thankfully we got a full refund quickly FROM MY CREDIT CARD COMPANY. Had we used cash, debit, or check I'm sure we'd be having a much harder time getting the money back. Call ANYONE, literally ANYONE other than these people.

    regina

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    0 out of 5
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  • This company sucks,, The owner is a liar and a thief, contracted 2 limos a 14 passenger for the groom and grooms men to take to church,, had broken A/C on a 90 degree day, and a 24 passenger party bus for the bride and attendants and others..the contract was to drop off the bridal party at the venue after pictures and come back to original pick up to pick up family and guests and take to venue ... NO SHOW,, called,, No response we had to scramble into available vehicles and race to the reception we were late for the family receiving line, family photos and more.. at the end of the evening they where contracted to pick up the family members and guests and drive to original pick up, return to venue and pick up the bride and groom and attendants and take to hotel where reservations were held They left us STRANDED,, several calls were made by several different people to no avail.. The driver told the bridal party when he dropped them off at the venue that they can leave their overnight b... Read more

    User3862816

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    0 out of 5
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  • We were going to rent Aqua limo for a shuttle for my guests from the hotel to our reception and back. At this time Don was great... called me back, got all our information, made sure he got my credit card information (he wanted us to pay in full) before I signed the contract. I thought this was too good to be true, so I went ahead and paid. The next day signed the contract but then my fiance had told me he had looked at the reviews. They were horrible. We tried to ignore this but as soon as we brought this up to him, he ignored my calls, ignored my emails and then I emailed him nicely and asked why and he said he was busy and had to get limos ready. I wanted to cancel with him that day because of his un-professionalism and attitude he had with me. He told me for well over a month that he had to contact the "owner" who then became an attorney to get his approval on the refund, but he was "out of the country". Seems to always be his excuse. He also didn't get back to be right away becau... Read more

    Shawn

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    0 out of 5
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  • Great service at the front end - horrible when it came time to deliver. They brought the wrong limo - we booked a Bus for headroom purposes and got an excursion that was tiny inside. Our Limo A/C didn't work. And our driver was dressed too casually to be driving a wedding party around in a limo. When I asked Don, the Owner, to resolve these issues it was like pulling teeth until he finally thanked me for my business and never resolved any of the issues - calling my "allegations" "bogus". DO NO CALL THIS COMPANY.

    User4181673

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    0 out of 5
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  • We contracted and paid in full Aqua Limos back in June 2013 and confirmed our reservation both Thursday and Friday before the wedding with Don. He stated everything was fine. Come noon on the day of the wedding when the boys were supposed to be picked up-NO SHOW!!! NO CALL!!! NO EMAIL!!!!! NO RETURN CALLS BY ANYONE!!!!???? Then come Tuesday finall reach Don and they give the excuse of a driver emergency???? Still no contact??? What is wrong with these people??? Now I have to wait for my refund!?!?!?! Would NEVER recommend using them for anything!!!!

    User5582368

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    1.3 out of 5
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  • Although the pricing is reasonable, the product is horrible. I paid for this service way in advance. They forgot to document that I had paid and tried charging me again. I had to go back in my files to prove I paid. The limo was late to pick up the groom and best man. The chrome was falling off, hub cap was missing, holes in the upholstery (seat and ceiling). THE speedometer was broken so the driver used an app on his phone to say how fast he was going. He also had no clue where he was going, so we had to keep telling him. FInally, the exhaust was so loud we could not hear ourselves speak..no exaggeration. I emailed the owner. He acknowledged he read it and said he would get back to me...it has been a week, and i have had no response.

    User5551702

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    1 out of 5
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  • Do not use this company!! Spoke with "Don" 3 days before our wedding and he assured us everything was great then he did not show up the day of the wedding. No call, did not answer our calls, just didn't freaking show up. This company is a joke. DO NOT USE!!

    Nici

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    0.1 out of 5
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  • First of all I wish I would have found these other reviews before we booked with Don at Aqua Limos. We booked June 21, 2013 for a June 2014 wedding, confirmed with him by phone and contract on 6/12 and 6/13 and they still never showed up!!! We attempted numerous times by phone and emails to reach him on that day to no avail! He had our money and not until I called from a different number did he actually answer and asked "what can I do for you" like nothing was wrong?? I said "where was our limo that we paid in full for on Saturday??"............silence then, oh the driver had a medical emergency. I said like you don't notify us??? You had 3 phone numbers for us at the least??? Leave us high and dry on my daughter's wedding day?? Then you say you will mail a check back to us on Wednesday and now it has been over a week and still nothing?? WEWS contacts you and all you give is excuses??? Where is our refund???? I WOULD NEVER IN A MILLION YEARS EVER RECOMMEND THIS BUSINESS TO ANYON... Read more

    Maura

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    0.2 out of 5
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  • Aqua Limo is THE WORST business I have ever worked with. DO NOT USE THIS BUSINESS! I wouldn't recommend this company to my worst enemy! I feel sorry for anyone that has dealings with their shady, back-door, dishonest business ethics. The only reason they got 0.2 stars instead of 0 is because our driver, Sean, was genuine and seemed good at his job- he unfortunately has to work for this scumbag! And the price was reasonable (or so I thought, until I received bottom tier service for the lower price). Don, the owner, seemed so polite and attentive on the phone trying to get our business, the second we booked he became difficult, evasive, and rude. We ordered, paid for, and signed a contract for a 30 passenger limo and that was NOT EVEN CLOSE to what we received. A dirty, ~20 passenger bus arrived to pick us up and LATE! My husband and groomsmen arrived ~10 minutes after the ceremony was scheduled! Because it started late, it ended late, leaving us with 15 minutes to take pictures! (The... Read more

    Caity

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    0.5 out of 5
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  • Don't be fooled by the cheap prices, run away from this company as fast as you can. They totally botched the transportation on my wedding day. They were responsible for transporting 80 guests to the reception and were over an hour late. It threw off the entire wedding. Not to mention the completely poor quality of the vehicles - broken A/C, broken restroom, the engine was smoking on the ride to the wedding. Terrible. I could go on and on about the lack of professionalism we received after these errors, but will save myself the frustration! Save YOURSELF the frustration and never EVER use this company.
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