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Transportation in Baltimore, Maryland,
(410) 522-0400
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4.0 out of 5
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  • 125 Reviews


    Amy

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    5 out of 5
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  • We had American Limo transport guests to and from our wedding venue in Hunt Valley. They also took the wedding party downtown in a party bus with with lights and a USB plug-in so we could play our own music off our phones! It was a lot of fun and the drivers were all incredibly friendly and professional. We also had American Limo pick us (the bride and groom) up in a Rolls Royce to take us to our hotel downtown. Their vehicles are clean and well maintained, and the drivers are friendly and polite. We highly recommend American Limousines!

    Mark

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    5 out of 5
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  • American Limos was so easy to work with for our wedding. They provided transportation for our entire wedding weekend. Everything went smoothly and without any concerns. Easy booking and good value. Highly recommend!

    User5217770

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    5 out of 5
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  • We rented a school bus to take people to/from bowling on our rehearsal night. This was kind of a last-minute decision, and American Limo had the most responsive customer service coupled with a good rate. The bus driver was excellent (I believe his name was William?) and very punctual. It was quite a relief knowing that we had that portion of the evening taken care of.

    Lou Ann

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    5 out of 5
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  • Our driver Derrick was excellent. He smiled the entire time and was so pleasant! He was prompt and and the limo was very well kept. We would use them again.

    Erica

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    5 out of 5
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  • American Limousines is thee best! Renita in the reservations department was very professional. She informed us of all available options. The getaway car at the end of the evening was perfect and included in our package. Our driver Trucell was great!!!!! We ran into overtime and he never flinched, never pressured, never changed his attitude or level of professionalism. He went on as though it was planned all along. The limousine and getaway cars were both immaculate. Driver was well dressed, well groomed and polite. We were very pleased and would definitely recommend and reuse American Limousines. Prices were very compatible as well.

    Caitlin

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    5 out of 5
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  • Could not have been more thrilled with the service we received for our wedding! We used the two white school buses which could not have been more perfect for our rowdy and large crowd. The buses were clean and beautiful and all of the drivers we worked with were fantastic - timely, flexible and fun! We changed up the order of our drop off locations at the end of the night and they didn't skip a beat and just went with the flow. So glad we went with American Limousine's and took off a ton of pressure on our guests with not needing to worry about transportation.

    Elizabeth

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    5 out of 5
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  • Great service and a GREAT price! They offer a wedding package that not only provides limo service for the wedding but also provides a sedan car service for the bride & groom at the end of the night! The drivers for the limo and sedan both arrived on time and were extremely professional and friendly. The limos and sedans on the website are the exact cars that will pick you up. The vehicles are good quality, clean and modern. The customer service is great and will do their best to make your package as affordable as possible. All in all, excellent service and quality for a great price!

    User3390158

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    5 out of 5
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  • Terri, Just wanted to drop you an email and tell you how impressed we were with all four of the buses that we used at our wedding. I did not worry about them, thanks to you and your reassurance, and I did not have to. I can not tell you how many people at the wedding commented on how great of drivers the drivers were and how personable they were. I have heard nightmare bus stories and I only have praises. Thank you for everything. Singing your praises,

    Lindsey

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    4.8 out of 5
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  • We used American Limousines for our September 18th wedding downtown. They were on time at all locations and very nice and professional. Highly recommended! Charlie (our driver) was so sweet and very helpful. They kept everything easy and stress free for me and my family!

    User5166578

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    0 out of 5
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  • American Limousine is willing to go as far as to slander the names of previous clients who were in a disagreement with them. That in itself should say a lot about the company. The fact they are willing to do this (probably illegal act) shows you what kind of staff you will be dealing with. Never have I put up a negative review of a vendor before dealing with American Limousines.

    responded with the following comments.

    These clients declined to provide American Limousines with specific wedding shuttle instructions. Instead, they requested that their friend direct the service on site. As a result, our driver was instructed via the contract to wait for the friend to call and ask for a shuttle if it was required prior to the end of the wedding. Their friend never called for an early shuttle, even though the client made that the friend's responsibility in the contract. Even though the groom and his bride were in total control of the segment of their service they are dissatisfied with, they expect us to give them a refund. That is unfair and unreasonable. They promised to post negative reviews everywhere unless we gave them a refund, and here we are. We take service very seriously, and strive to meet our clients' needs. However, we cannot read minds. Strong service contracts clearly define the terms of service and the obligations of each party - and typically lead to great results. These clients obligated themselves to direct the transportation service in their contract - it was their choice. They subsequently failed to meet their self-assigned responsibility. They have no one to blame but themselves for their unhappiness. The vast majority of our clients are very satisfied with their service. Of those few who have managed to sabotage their own events, only this client has been generous enough to post such a review.

    User3609193

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    2.6 out of 5
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  • Our experience with American Limousines was a bit of an organizational nightmare. On a few occasions, they responded promptly, but most of the time we were just ignored. We initially submitted a request for information via their website. We never heard anything back so we sent an email, but still no response. Months later, I called and was finally able to get a quote over the phone. When I called back to actually book the shuttle, I was told that the quote was wrong and that it was actually significantly higher because April was peak season. Luckily they ended up honoring the quote. The day of was a bit of a mess. We had the limo driver arrive early in case the guys were ready for photos early. He called my MOH, and she told him he would be taking the guys first and gave him their number. For some reason, he kept calling her back. She repeatedly told him that he should contact the guys. Then, 10 minutes before the wedding, the driver of one of the guest shuttles calls and says he on... Read more

    Cate

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    2.2 out of 5
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  • My husband chose American Limousines, Inc. for our wedding earlier this month. We needed a bus to take the wedding party around the city for pictures before the ceremony and also to pick guests up from hotels in Harbor East and Arundel Mills and bring them to and from our ceremony and reception. I can honestly say that out of 15+ vendors associated with our wedding that American Limousine, Inc. created the most stress and work for us the week of (and day of) our wedding – which no bride or groom wants to deal with. Basic requests that we had asked for 6 months earlier were not in their system and we had to run through everything with them 2 days before the wedding again. They were unprofessional and patronizing on the phone when we told them this was unacceptable – even to the point of telling us they were in the ‘solutions business’ trying to divert from the fact that the ‘solutions’ we needed had to do with them not doing their job or communicating with each other. ... Read more

    User2860129

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    3.5 out of 5
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  • We reserved a motor coach for our wedding guests to be shuttled back and forth between the venue and the hotel to ensure our out of town guests had little to worry about and our family and friends were safe (no drinking and driving). With that said, I am writing this review in 2 parts. In terms of the sales process and reserving our motor coach the process was simple, straight forward and working with our representative was easy. I had everything taken care of and even received a confirmation days before the wedding. My maid of honor was in charge of assisting the driver with any need or questions so I didn't have to worry about the details during my wedding day. Everything had been worked out. This is the part that I would give 5 stars. I never met the driver on our wedding day. The feedback from my Maid of Honor and family and friends was less than stellar. My MOH said the driver was rather hard to work with and unresponsive to simple requests. My Uncle said he was rather rude... Read more

    User3022278

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    0.4 out of 5
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  • TERRIBLE CUSTOMER SERVICE AND DRIVER! I had everything completely spelled out for the driver several months in advance, yet he called a few minutes before we were expecting him and said he went to the wrong city. So he was late, and when he finally got to us, it was sad how rude and unfriendly he was. We pretty much let ourselves in and as he took off we realized we couldn't get the music to work. He pulled over because we were complaining so much, and then made the cord we needed fall down so he couldnt reach it and basically told us tough luck. In my head I pictured a fun ride with my bridesmaids getting pumped for the big day, but it was a huge buzz kill. He was driving us to a known location, about 10 minutes away, and my mom had to sit near the front to tell him he was going the wrong way and help him figure it out. HOW DOES A DRIVER FROM THE AREA NOT PREPARE AND FIND OUT WHERE TO GO!? Then he dropped us off, went and picked up my husband and the groomsmen, dropped them off, an... Read more

    User4072461

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    0.5 out of 5
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  • I could not be more dissapointed with this company and their lack of professionalism. I choose to go with American Limos due to the fact that they were by far the cheapest, but I wish I had paid the higher amount to deal with a decent company. If you do not wish to read the full details basically my utter dissapointment was due to the fact that: 1) They overcharged me by $3,000 dollars and did not return any of my calls to discuss the errors (They still have not called back to this day even though I called three times and the receptionists left notes on the manager's desk, Nick, to call me back ASAP. 2) They left our wedding without me or my wife being on the bus, when I had told them that we would be riding back with the guests. They also left several guests. 3) Called my wedding planner an hour before they were to arrive claiming they received a call of our cancellation (definitely not us). I utilized the service for both a rehearsal dinner and my wedding. The rehearsal w... Read more

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