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Travel in Georgetown, KY,
(859) 259-1008
Overall Rating
3.7 out of 5
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  • 19 Reviews


    Zach M

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    1 out of 5
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  • This nightmare starts before covid the communication was something that lacked something to be desired. But once Covid hit the communication got worse. The travel agency take no accountability for the covid test information dates of eligibility and dates that were misleading. Jamaica stated 10 days or less and the email from all inclusive stated 9 days or less. Needless to say that caused panic and me and my fiance had to retake the tests and spend more money to get the test done. I told All Inclusive about it and they were very unhelpful. They stopped replying when I asked for a resolution. The worst customer service I have seen in a long time.

    responded with the following comments.

    Hi Zach - We apologize for the frustration you experienced in preparing for your trip to Jamaica and understand someone from our team reached out to you recently regarding the situation. We do hope you enjoyed your vacation and appreciate your feedback so we can ensure the information in our communications is accurate.

    Brandi Vollmer

    reviews
    1 out of 5
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  • AWFUL! I cannot tell you to run away from this company fast enough. We booked a honeymoon for June 2020 pre-covid during a black friday sale in 2019..when we went to reschedule around April when we realized we were going to push back our wedding to May 2021, they told us the cost would be $2,500 more for our same package. We held out until black friday this year (2020) to try to get a deal again. WE FOUND DEALS ONLINE and asked them to book exact rooms that we already had priced out. They said they could not honor black friday deals and we wound up stuck paying nearly $1,000 more and for a lesser tier room that we could have independently booked online. Also would like to point out in the days leading up to the sales/during the sales, we left at least 3 voicemails and called (with NOBODY picking up the line) at least 15 different times. The ONLY way we could communicate was email, even when we got the manager involved and requested a phone call as it was time sensitive with black frida... Read more

    responded with the following comments.

    Hi Brandi - we appreciate your feedback and regret to hear of these frustrations. We understand you spoke to a Supervisor this afternoon regarding your reservation who clarified how your original deposit was for the cost of your airfare, which unfortunately is non-refundable. Our team will continue to look out for promotions to apply to your new booking and let you know if they are able to secure a better price over the next few months. We hope you all enjoy your trip in the spring!

    Sal D'ambrosia

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    1 out of 5
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  • WARNING, DO NOT USE THIS SITE. I booked a vacation on "All Inclusive Outlet" only to find out that it was not "All Inclusive". When I addressed this with them, they stated I would be able to book another location with no penalty. The next day, they told me I was not able to change the vacation and I was stuck with the $2,000 charge. They then offered me $100 in site credits as if I would ever book there again. This site misleads the public by name alone and should be taken down.

    responded with the following comments.

    Thank you for your feedback and we regret to hear of your frustrations. We see that you purchased a non-refundable resort that does not include meals or drinks. While the majority of our product line is indeed all-inclusive, we do offer some properties that have European Plans (No Meals Included). We strive to make this as clear as possible on our website and throughout the checkout process. With this in mind, please feel free to reach back out to us with any further questions.

    jared

    reviews
    3.5 out of 5
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  • Had a great trip. Wasnt the best communication after the fact with AIO for a refund on some items that were overcharge, but they made it write after some emails.

    Linda

    reviews
    5 out of 5
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  • Hubby and I booked a 6 night stay for our anniversary at Eldorado casitas. We just got back today and it was an amazing and thrilling experience. Would use them over and over again. The whole process of booking to travelling and enjoying our stay at this five star resort was without any glitch. Please don’t think twice, just go ahead and book through them.

    User4284062

    reviews
    5 out of 5
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  • We used All Inclusive Outlet for our honeymoon to Aruba. They sent us a nice little bag, luggage tags, and tons and tons of details about our trip! Our hotel was great and transportation from the airport to hotel was as well. We had no problems whatsoever!

    responded with the following comments.

    We’re thrilled to hear that! Thank you for taking the time to send us feedback. We look forward to working with you in the future! -Laura Desa Marketing Manager All Inclusive Outlet

    Samantha

    reviews
    5 out of 5
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  • Used for booking our honeymoon. We did all the research ourselves so we only used them for booking but they had good deals and were friendly. We had a fantastic vacation and would use them again for future vacations.

    responded with the following comments.

    Thank you for your review Samantha! We’re happy to know you had a good experience booking with us. We wish you and your husband a lifetime of happiness! -Laura Desa Marketing Manager All Inclusive Outlet

    User4377592

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    5 out of 5
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  • I am so pleased with my experience with this company. I went to them with a budget, and knowing what kind of hotel I wanted, and the Travel Consultant I worked with found me exactly what I wanted and then some. In fact, when she emailed me the itinerary of what she found, I was taken back almost in disbelief that the honeymoon I had always dreamed of and was what I was looking for, was actually attainable in my budget. We are going to be spending our Honeymoon on what we feel like is an absolute dream vacation. One that we will never forget. The responsiveness and helpful demeanor of the people at this company will definitely bring me back to them again. When you go to book, a deposit is due, but you are still given quite a bit of time to pay it in full. The flexibility in payments was really helpful for a couple that has been saving up and paying for this on their own in addition to a lot of other aspects to their wedding... For what we paid, and what we are getting, the value is unp... Read more

    responded with the following comments.

    We appreciate you taking the time to write this thoughtful review! We’re more than happy to have helped and look forward to planning more amazing trips for you in the future! -Laura Desa Marketing Manager All Inclusive Outlet

    Elizabeth

    reviews
    5 out of 5
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  • We used All Inclusive Outlet to book our honeymoon to Jamaica. We found fair rates for flights and the resort. The site was easy to use and sent clear emails upon booking. They also sent us a gift package with a knapsack, document pouch, and luggage tag. At one point we considered moving our honeymoon dates and we called to find out about switching and they quickly got back to us about what that would cost. Would use again.

    Amanda

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    5 out of 5
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  • I used All Inclusive Outlet to book my trip to Couples San Souci for my honeymoon. They were easy to work with, were quick to e-mail me back and had prices that were lower than the resorts website (with travel insurance included)! Already looking into using them again for our 1yr anniversary!

    responded with the following comments.

    Thanks so much for booking with us! We appreciate your business and look forward to working with you again for your anniversary stay! Julie Lowe Digital Marketing Manager All Inclusive Outlet

    Amber

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    5 out of 5
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  • I didn't personally speak with the staff, but I do know that they worked closely with my husband to book our honeymoon. They gave us the best deal on our trip and the rest is history. Our destination was amazing and everything flowed seamlessly. When we called, a real person answered! We will be sure to use them for all future travel.

    responded with the following comments.

    Thanks so much for leaving a review, Amber! We're so happy to hear that you had a great experience booking your honeymoon with us. We look forward to working with you again in the future. Congrats & best wishes in your marriage! -Julie Lowe Digital Marketing Manager All Inclusive Outlet

    Heather

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    5 out of 5
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  • We used All Inclusive Outlet to book our honeymoon and found an awesome trip to Jamaica for an amazing price!! We were a little cautious about booking our trip online, but soon after we received a call from a travel agent to go over our trip details and answer any questions that we had about the trip. Everything was perfect!! We went to Couple Negril and had an absolute blast! The resort was amazing, the staff was absolutely wonderful and we look forward to going back and booking through All Inclusive Outlet!! Definitely recommend this site!

    M

    reviews
    0.9 out of 5
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  • BED BUGS BED BUGS!!!! This company stands behind the hotels that have BED BUGS!!!!!DO Not use this company!Everything is great until there is a issue with the hotel...We have a major issue(bed bugs) with riu palace Jamaica and this company did nothing... We paid the travel agency and they of course paid the hotel! All inclusive outlets did not offer us any compensation at all. They pretended to act as the middle man during the issue but did nothing. Did not offer $1 in compensation at all...KELLY MARTIN from all inclusive emailed two weeks after our stay to ask for medical notes from the bites. Kelly pretended to be concerned about the issue but did nothing...Again,we didn't hear from them until two weeks after we arrived back home. We have been long term customers of this agency and will never use again and suggest that you don't use also...

    lidia

    reviews
    1.2 out of 5
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  • I had nothing but great things about this company untill today. I've booked with allinclusiveoutlet.con before and used to recommend to everyone planning to travel. Today unfortunately changed everything. I was told that my direct 3.45hr flight to cancun had now been switched to a 7+hr flight with connections in orlando and there was absolutely nothing I could do but pay an extra 1,000/person to get back on a non stop flight they couldn't guarantee would not change (keep in mind I had already paid extra for the original non-stop flight). The rep did give me another option... I could always cancel but would loose about $450 I had already paid for insurance. It all turned out to be a "mistake from the airlines" after 5 hours going back and forth between my 3 travel companions and the rep. Although I originally asked the allinclusiveoutlet.com to clarify that information in the beginning of our conversation they failed to verify everything ; as they continued to assureme there was nothin... Read more

    Sara

    reviews
    4.8 out of 5
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  • All Inclusive Outlets help us plan the perfect honeymoon. Once we booked online an agent called us to set up more specific details and to make sure once again that all of our information was correct for booking purposes. She made sure we qualified for the honeymoon package and was always quick to respond to any questions. You can also make payments towards your trip online so it isn't due all at once.

    responded with the following comments.

    We're so happy to hear you had a great experience booking with us, Sara! We hope you had a wonderful honeymoon. We appreciate your business. Thanks for taking the time to write a review. Julie Lowe Digital Marketing Manager All Inclusive Outlet

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