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Jewelry in Buffalo,
(716) 445-6618
Overall Rating
4.4 out of 5
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  • 91 Reviews


    Stephanie Hubbell

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    5 out of 5
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  • I have been the middle man between my son and AR. Stephanie was amazing! She was so helpful by answering all of my many questions. She responded to all of my many emails very quickly! Great job Stephanie!!

    Barbara Burns

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    5 out of 5
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  • Stephanie was very helpful online answering my questions quickly.

    Rylan Cooper

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    5 out of 5
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  • The service team at Alexis Russel went above and beyond helping my partner pick out the perfect ring for me. After hearing the full story, I can’t imagine anyone else would have been able to help him nail my style the way they did. I can’t wait to pick out a few wedding bands. I love my ring!

    Heather Stiers

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    5 out of 5
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  • I have always been drawn to Alexis Russel's rings, the uniqueness and just all around structures are so beautiful! When the day came that my boyfriend asked me to help him pick out a engagement ring (cheesy I know, but as he said "you're the one that has to where it forever. I'd rather you help me and know you love it then my bad taste ruin a proposal." ) I was simply ECSTATIC! Stephanie was absolutely amazing from start to finish, she compared multiple stones for me, including pictures and video, and answered MANY questions. I was so indecisve but she helped me through it all, while also reassuring me I wasn't nuisance ;) After many back and forth emails we finally found a winning stone and put the order in. Couldn't be happier with the service and the outcome of it all.

    Brandon Meteyard

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    5 out of 5
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  • Stephanie and the team were so helpful with my millions of questions and queries. They really made purchasing from Australia super easy. The engagement ring was even more perfect than we could have ever imagined. My now Fiance absolutely adores it and we still stare in awe every day at the beautiful ring. Thank YOU!

    Jenna Wagner

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    5 out of 5
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  • My experience with AR was nothing short of amazing! Stephanie made the entire process so stinkin' easy, fun, and smooth sailin'!!! I had been working with a sweet lady in my home town for about 5 months but I never was super excited about any of the options of stones or rings she presented (just not my style or what I was looking for) and I was starting to just give up and about to say screw it, I will just buy a simple cheap ring and call it a day and maybe down the road I will find something I like, no biggie. And THEN those sneaky little google spies for once did a good ole job as I was scrolling on Facebook and stumbled upon a sponsored ad from y'all! I immediately fell in love! And here we are! I have never been so excited about a piece of jewelry in my life lol This is truly the ring of my dreams!

    Thomas Cosgrove

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    5 out of 5
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  • I was incredibly over my head with the whole selecting a diamond and the arrangement of an engagement ring, especially ordering online from overseas. The team at Alexis Russell was amazing. They persevered through me changing my mind on the cut and size and it took two batches of gems until I found the one I loved. Throughout they were considerate, patient and always offered clear and needed advice or clarity. The final product is stunning and absolutely adored by my fiance. I can't thank the whole team enough for the whole process and final product.

    Mauri Konell

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    5 out of 5
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  • Oh my goodness, this is the experience dreams are made of + more! I must highlight & express my forever gratitude to Stephanie. She is just a dream to work with - exceptionally kind, patient, understanding, thoughtful, attentive, collaborative, did I mention patient?! She’s amazing. She made the entire experience of designing my dream engagement ring & wedding bands wonder-full. ✨ Ok, and then can we just talk about the actual rings themselves - if you’ve ever felt like your love story was so unique, so life-changing, so earth-shatteringly extraordinary... your rings from Alexis Russell will remind you of that AND MORE. I can’t ever imagine anything else on my hand. I look at it every day with infinite gratitude of what it represents, and I feel like it tells me it’s own story, as well. It is absolutely STUNNING and so ... me. us. everything. I could go on and on with gratitude & admiration for the true love that goes into all of the facets of Alexis Russell jewelry - not to ... Read more

    Bri Mcginn

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    5 out of 5
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  • Was asked to help my best friends boyfriend pick a ring. I was in charge of ordering it and Gwen was amazing with her customer service! There was a slight hiccup and while it normally wouldn’t be an issue, he had a set date for proposal... she was able to accommodate our timeline and get it shipped ASAP! I’d highly recommend! The ring is gorgeous!

    Chris

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    5 out of 5
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  • I worked with Colleen, she was great right from the start. I was on a tight timeline and had a lot of probably stereotypical dumb guy questions, but she helped me narrow down my choices based on the info I had and ultimately find the perfect ring. My fiancee could not possibly be happier with the ring. Also, I got it ahead of schedule! I would recommend Alexis Russell to everyone!

    Oetke Van Woudenberg

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    5 out of 5
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  • I had to have my ring sent in to have the prongs tightened and my wedding band fused. Their service and fast response was amazing! Everything was covered under warranty. Quality work and very kind and helpful people. Highly recommend this place and their beautiful jewelry!

    Jenny Anhold

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    5 out of 5
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  • I absolutely love Alexis Russell Jewelry. I had been interested in her pieces for several years and a few months ago, my fiancé proposed to me with the most beautiful morganite, diamond, and rose gold ring. Since then, I have also ordered my wedding band through them. Both are more beautiful and unique than I could’ve imagined. The only downside to working with this company is that you have to ship your ring out to them if it needs any work. This can be pricey and stressful!

    Kristen Smeehuyzen

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    5 out of 5
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  • I had discovered Alexis Russel through a friend and was really impressed with the style, creativity, and the uniqueness of their jewelry. I absolutely adore my Alexis Russel engagement ring and get compliments on it all the time! It feels vintage, yet modern, and the stones they use are one of a kind. I just ordered my matching wedding band and cannot wait for it to arrive! Additionally, their customer service is fantastic – super responsive and accommodating!

    Kate Higgins

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    3 out of 5
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  • Absolutely gorgeous, one of a kind rings. You get to pick exactly which stone and band you'd like, and they have unparalleled options. However, the craftsmanship is lacking. Within two months of wearing my engagement ring, the setting bent back from the band with no truama or accident, and the stone came loose. We immediately sent it back for repairs, and though each ring comes with a 'warranty', we were told this did not qualify and were charged a repair fee. We were also informed taking it to any local jeweler would void the warranty completely, which seems like a sneaky way to ensure no other qualified jeweler is able to examine their work. I have now worn it for approximately two weeks since it was shipped back, and it the band is already bent out of shape. I am honestly embarrassed I decided to go with a jeweler I had no personal experience with, that we could not examine in person prior to purchasing. Is wearing a gorgeous ring worth the constant worry that a slight bump will r... Read more

    Andrew Ross

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    1.4 out of 5
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  • Im going to be pragmatic and accurate as my memory serves about this review. I got a deal on an engagement ring, so i jumped on it. Ordered, paid, done. I soon get an email, saying the ring I chose from the website was essentially just a placeholder of sorts and that each ring is made to order. I wasn't getting the ring I specifically chose from the website and paid for. Initially I was irate, but they smoothed things over by telling me that the diamond in there had a "mate" that was larger and higher quality. I figured, cool, I will get a nicer diamond and the same setting. I was incorrect in that assumption. What i then received pictures of, was a essentially a giant shield of metal, with a diamond on top. It looked nothing like what i ordered. When i addressed these concerns via email, Alexis herself called and spoke with me, which I thought was great customer service. However, what was revealed, was that somehow her website crapped out and i ordered a ring that had ... Read more
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