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Transportation in Saunderstown, RI,

Airline Express Limousine & Car Service, Inc.

164 Miner Road
Saunderstown, RI, RI
Services: Transportation | Login to save vendor
(401) 295-1100
Overall Rating
3.3 out of 5
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  • 19 Reviews


    Jenna

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    5 out of 5
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  • Thank you A Airline Express for providing us flawless transportation to and from our wedding! We used a sprinter for the wedding party on the way there and a school bus for all our guests from the hotel to the venue and back! It was so much fun! Chuck was so friendly and accommodating the entire process. Everything went perfectly. We cant thank you enough! Both drivers were extremely patient and professional and most importantly punctual! Thank you again! We highly recommend them! :) Jenna & Michael Halse

    User4320333

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    5 out of 5
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  • Thank you just does not feel strong enough for the wonderful service provided by Chuck, David and the driver of the other vehicle (sorry, I didn't catch his name!!!) on our wedding day. First, the salon coach was perfect. Our family loved riding in it and kept commenting that it was so comfortable and allowed them to enjoy the views. It was perfect. Second, everything ran so smoothly. We were under a very tight timeline on our wedding day, since there was a 4pm mass soon after our ceremony. We started exactly on time and have David to thank. Third, David was wonderful. He brought such a positive energy to the day. He was trustworthy, reliable, personable, and fun. Our family was just so struck by him and the service he provided. We truly enjoyed working with A Airline Express and they relieved a huge amount of stress that I had going into our wedding day. The last thing on earth that I wanted was our family having to worry about how they were going to get around, driving on the opp... Read more

    Erica

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    5 out of 5
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  • I worked with Chuck and he was always very helpful and responsive. When I had questions regarding what a vehicle looked like, he quickly sent me photos to look at. The vehicle we used was exceptionally clean and perfect for our wedding. I will use A Airline Express again if I have need of transportation in the Providence area and would recommend them to anyone.

    responded with the following comments.

    Thank you, Erica, for your kind words and taking the time.

    Briana

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    5 out of 5
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  • Excellent limo service the whole time! Made a stop for us along the way and made everyone feel welcome and comfortable!

    responded with the following comments.

    Thank you, Briana.

    Sabrina

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    5 out of 5
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  • They are a wondeful limo company and we had a great experience with them. I initially scheduled them to come at 3:45 and then switched it to 2:45 and they were very accomodating. The driver was even early and arrived around 2:30 the day of our wedding. The driver was very helpful with putting bags in and getting them out of the trunk for my wedding party. Would def use them again!

    responded with the following comments.

    Thank you, Sabrina.

    Kimberly & Patrick

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    5 out of 5
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  • Excellent service. Professionals in all aspects of service - from the first phone call to the day of the wedding. Couldn't have been happier

    responded with the following comments.

    Thank you, Kimberly and Patrick.

    Brittany

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    0.5 out of 5
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  • NEVER would I recommend this company to ANYONE. Not reliable at all. 30 characters is not enough to explain how unprofessional they were. I left a review on Yelp if you want to read it. In a nutshell- I met Chuck at a wedding expo and he was very nice. We booked 2 vehicles for our wedding in Jamestown. Night of the wedding they tried to leave us stranded at our venue to pick up another bride in Charleston because they had double booked their vehicles that night. Then when I demanded they turn around and bring us home they only brought back one vehicle andwere extremely unprofessional- shutting the vehicles doors in my mothers face/trying to drive away with her half in the vehicle and door open, squeezed 25 adults and 2 children in ONE 20 seater vehicle (instead of the 2 vehicles I booked!) then drove like a maniac the whole way home. And after the wedding when I called him he was not apologetic at all. His excuse was "we are very busy with weddings"..... DO NOT BOOK. you will regret ... Read more

    responded with the following comments.

    Apologies have been made as we as professionals do. Refund has been issued. This booking was what is called a two hour transfer. We pick up at home and deliver. We return and deliver back home. We do not wait at the venue for two hours. It is vital that the bride remain focused when this is explained at the outset of booking so she and her company understand how this works. Being on time for pick ups is essential both at the beginning and end of event. We advise anyone reading this to clarify with your transportation how a "transfer" works.

    Kelsey

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    3.8 out of 5
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  • We booked the coach bus and one school bus for our Narragansett wedding in June. The coach bus comfortably fit 20 of us in the wedding party and was a great way to travel, the drive was also great! The school bus worked out great, everything was on time and well organized, the bus even made several trips back and forth to the hotels for people who didn't want to stay to the end of the reception. All around great experience and value!

    responded with the following comments.

    Thank you kindly, Kelsey.

    Janine

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    0.9 out of 5
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  • I can't even give this company 1 star, because they did not show up for my wedding. Worked with the owner, Chuck. I have a receipt for the reservation with the date and time accurate, and my credit card was charged $481. After 30 minutes of the whole bridal party waiting for a late limo, we began calling the company. I spoke with Chuck the owner, who was extremely rude and told me he had no reservation for me, and that I make sure I have the right company. He called back a few minutes later to apologize, letting me know it was HE who had the incorrect date. All I got was an "oops" and a refund. Zero compensation for having delayed my entire wedding an hour, and now for driving my own car in my wedding dress to my wedding... There are worse things in life, but I feel people should be aware that even the owner of this company does not care, nor is he responsible enough to be trusted with your special day. Hope this helps! Further to my review, you can see for yourself the company'... Read more

    responded with the following comments.

    How unfortunate. And how unfortunate your review hit my desk immediately following my brother's drastic, tragic and unexpected death. In comparison,How minimal and insignificant your angst is regarding our service to you. It was an honest mistake, we felt badly, we did not ruin your day, you have a story to tell at our expense and we refunded the entire amount to you enabling yo to have almost $500 extra dollars to spend. Don't catastrophize the small stuff, Janine.

    Tasha

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    0 out of 5
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  • I recently got married and used this company because they were recommended by my venue. My experience started out great! The owner was more than happy to accommodate my travel needs. It then went downhill, I had to call a few days before my wedding to make sure they would be at my house at the set time. The driver arrived on time and unfortunately had to wait because we were running late. I was very concerned when we were en route because the driver was not keeping a steady speed (he would drive 60, then 65 then 70 back to 60) and was also swerving between the lines. My entire bridal party noticed the way he was driving and at that point I didn't say anything because we were late and needed to get to the venue. The driver was prompt in picking us up but the drive back was the same way. It was so bad that my new husband kept glancing at me saying "really?". I was just relieved that we got home safely. I had intentions of calling the following week to voice my concerns but was prompted ... Read more

    responded with the following comments.

    Does not warrant a response from us.

    Stephanie

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    0 out of 5
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  • DO NOT USE THIS COMPANY. He tried to change my transportation the night before the wedding, but never called us back after playing phone tag that night, so I had no idea what would be there the next day. He charged me $180 in "premium overtime" the day of the wedding when I had even spoken to him 2 weeks before because I thought I needed to add time to the contract and he ASSURED me I wouldn't need to. He also didn't even tell me that he was charging me, and only sent me a marked up copy of my contract 2 weeks later with a new receipt and highlights on the overcharge parts!! So rude!! Also, he said he would match any competitor's rate, but found ways to jack up his price after the fact.. after we had a signed contract!! I hope no one uses him, but if you do, watch out for his fuel surcharge (8% should ALREADY be included in the price, so don't let him charge you a full 10% more if prices increase)!! He is awful, SO unprofessional, and a real snake!!

    responded with the following comments.

    Stephanie, Thank you for taking our call this evening. My business partner and I wanted to be in touch with you personally. To our recollection, contacting your father seemed the correct thing to do as his was another phone number to call. Our shortcoming. It was never our intent to bypass you. We will take your concerns under advisement. We are always looking for ways to improve communicating with brides during this stressful time. We are so pleased that you were happy with the other vendors whom we hold in great esteem.

    Alyssa

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    3.3 out of 5
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  • The limo was nice and well maintained. Chuck was professional at first and was able to accommodate our 16 person bridal party in a 10 passenger limo by taking multiple trips to the reception location from the ceremony location. The day of the wedding the driver was 35 minutes picking my husband up making him late to meet vendors at the ceremony location. Pictures ran late and we ended up having the limo 20 minutes past our scheduled time. We payed for 4 hours and used the limo 3 hours 45 minutes. The company tried charging for an extra half hour even though they were late picking us up. They refunded the payment for extra time only after a long argument. If I had read the way they responded to complaints on this website before hiring them I do not think I would have used them for my wedding.

    responded with the following comments.

    Thank you, Alyssa.

    User2147924

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    2.2 out of 5
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  • we were highly disappointed with the service. The limo driver did not know how to get to the park where we wanted to take photos. we got lost and asked us the bridal party how to get there. the limo was not cleaned at all. it was embarrassing that the bridal and groom men made faces because the limo sounded like it was going to break down. there was an odd vibration on the limo floor while he was driving. the limo was turned off when we walked out to take photos so when we walked back in it was so hot our make up was running. the AC did not work very well. I am normally cold with AC on ... and im anemic and still felt very hot. my dress got dirty because I was not assisted with my train as my father took me out of the limo. the gentleman driving was nice but I wish he was a bit more helpful as i got in and out of the limo. I don't recommend this place unless they change things around.

    responded with the following comments.

    Disappointed in return that you had such an unpleasant, hot, intolerably noisy experience. Only hoping it did not put a damper on the rest of your beautiful day, which I am sure went very smoothly. It is our policy to those who are reading these reviews to make good on such disappointments when reported to us immediately.

    Laura

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    2.8 out of 5
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  • The vehicles were excellent. They were clean and modern. I had two limos for my wedding. One limo drove the groom and groomsmen. The other was for the bridesmaids. The first limo was supposed to return to the starting point and pick me (the bride) and my father up. The driver REFUSED. I had to cram in the limo with the bridal party . I was NOT happy about this. I requested the car to myself and the driver decided he wouldn't return. I could not believe how irrational the driver was about this and took it upon himself to ruin a traditional bride and father private moment. Overall, the Vendor Itself was great. They arrived early and were friendly on the phone.

    responded with the following comments.

    Laura and Adam, It would have been less angst for you to call the office directly and refuse to get into car with rest of wedding party. However, this would have worked in your favor only if the request for the private car for you, Laura, and your father was part of your written contract. If it was not part of your signed contract, the driver was in the right. Your wedding, your requests, your signature on a mutual contract which we review more than once with you. clients wait to,put their displeasure up in writing and not direct issues immediately, there is no way to rectify

    Kerri

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    4.7 out of 5
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  • We utilized 2 limos for our October wedding. We were very satisfied from our initial meeting to their arrival on the big day. The vehicles were clean and well stocked. The drivers professional, helpful and courteous. They were timely & very helpful to this bride with entry and exit from car. Rates were comparable and all phone/emails were returned in timely fashion. I have had poor experiences with other limo companies and was very happy that all went smoothly and all that was promised was delivered. I would happily use this vendor again and highly recommend them!

    responded with the following comments.

    Thank you, Kerri.

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