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Dress & Attire in Nashville, TN,
(615) 271-0388
Overall Rating
1.4 out of 5
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  • 1 Reviews


    Joshua G.

    reviews
    1.4 out of 5
    Quality of Service:
  • Responsiveness:
  • Professionalism:
  • Value for Cost:
  • Flexibility:
  • One of the worst experiences we have ever had with a company. My fiancé found the dress of her dreams and when she went to pay, their system was being finicky and not accepting any of her cards (I called in on the phone and tried 3 cards and none of them were accepted either). This was not a problem with our cards. They said sometimes their system does this. OK, it happens. However, the people there were absolutely zero help, they said there's nothing they could do and they refused to hold or reserve the dress for her. The lady working the desk was in a rush to get her out of there so they could meet with the next client, so she said to try and come back later to see if their system would come back up. She articulated again she would not hold the dress despite the fact it was their fault our payments were not accepted. After calling back multiple times throughout the day, we were finally able to pay in full using a brand new card from a friend. They claim to offer a 2 month payment pl... Read more

    responded with the following comments.

    Joshua, We're so sorry to hear about your fiancee's experience in our stores. Our Director of Stores has personally reached out to her to rectify the situation, and we're happy to say she's accepted our apologies and the token of our appreciation for her patience and honest feedback. Thank you for reaching out and we wish you the best as you plan your future together. - Team Vow'd

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